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Crossroads Auto Service

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,537 Reviews)
77
Write a Review
Schedule Appointment

Score Details

5 stars
80%
4 stars
12%
3 stars
2%
2 stars
1%
1 star
3%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
77
Net Promoter Score ®

Business Details

About

Family owned and operated since 1975.

Crossroads Auto Service has been a providing quality automotive maintenance and repair for over 40 years.

We started out as Crossroads Shell on the corner of Romence Road and South Westnedge Avenue. In the late 1980s, we built a new building to better serve our customers.

As the South Family owned and operated since 1975.

Crossroads Auto Service has been a providing quality automotive maintenance and repair for over 40 years.

We started out as Crossroads Shell on the corner of Romence Road and South Westnedge Avenue. In the late 1980s, we built a new building to better serve our customers.

As the South Westnedge facility was beginning to show its age, we relocated to our current location at 6230 Lovers Lane. Our new, state of the art building allows us to provide the same excellent service in a more convenient location. ...more

Categories
Car Maintenance, Oil Change, Auto Maintenance
Contact
(269) 327-4026
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
6230 Lovers Lane Portage, MI 49002-4207
Get Directions
Crossroads Auto Service's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,537 Reviews)
Write a Review
Recent Reviews
CB
CHAD B.
Portage, MI
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Great to work with.
James and crew are always quick and fair and this is the only place I bring my truck.
LB
LANCE B.
Kalamazoo, MI
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
Great Place
I have referred a few people to your company. You all do fair pricing and quick quality work.
RW
ROBIN W.
Kalamazoo, MI
Ford Expedition EL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
The crew was quick and professional
Great work and honest people
JF
JOHN or COLLEEN F.
Portage, MI
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
7
Oil change
We made an appointment for 2p. We dropped off the car early as we had to run some errands. Got notified car was ready before our actual scheduled appointment time saving us an extra trip !
PG
Paula G.
Schoolcraft, MI
Cadillac CTS Sedan
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2025
verified customerVerified Customer
Category: Service
Paula said the price was higher. The mechanic left oil on the inside of her vehicle. The fabric between the windshield had oil and so did the side of her vehicle. An employee was kind enough to clean it up for her.
Recommended
TG
TOM G.
Portage, MI
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Awesome, very professional and helpful
These guys went above and beyond for us!!!!
BS
Bill S.
Portage, MI
Jeep Patriot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
Category: Service
Bill said he had a problem with his vehicle, he went back and it was fixed in a matter of seconds. He also said Jamie is awesome and suggested to keep up the good work.
Recommended
RM
ROBERT M.
Portage, MI
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Expedient Service
Thank you for completing an oil change on my car. I waited for about 30 minutes in a clean & comfortable waiting room. The staff are friendly, knowledgeable, and provide a quality service.
SG
gravatar
SUMMER G.
Portage, MI
Oldsmobile Eighty-Eight
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
10
Best shop
This is where we go for our services, our oil changes, and advice about our cars because we trust them. They always have the lowest rates compared to others.
DM
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DOUG M.
Kalamazoo, MI
Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Fixed Jeep
Fixed oil leak on my 2015 Jeep had to take the intake manifold off to get to the oil filter housing which was cracked got it fixed in 24 hours no more leaks thanks guys and I appreciate the ride you give me back home when I dropped it off
JW
JERRY W.
Kalamazoo, MI
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
10
Outstanding service
Everyone was very friendly. Service was prompt and I was in and out in a very reasonable time. Prices were very fair. I was impressed with Crossroads Auto Service
LH
LAURE H.
Portage, MI
Jeep Grand Cherokee
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/05/2025
verified customerVerified Customer
9
I would give a a perfect score but there is always room for improvement.
Crossroads auto is the only place i take my vehicle to.knowledgeable honest and friendly service.
JM
JUAN M.
Portage, MI
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2025
verified customerVerified Customer
10
Oil change
Everything was great! Service was friendly, quick to get the job done. Answered all questions immediately. Great place!
LC
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LARRY C.
Portage, MI
Chrysler Town & Country
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Excellent
I was in and out in approximately 20 minutes for an oil change
JM
JASON M.
Kalamazoo, MI
Kia Optima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Won't take my vehicles anywhere else
The service is always fast. The mechanics are always professional and respectful. I've been taking my vehicles to Crossroads Auto Service for about 4 years now and I won't go anywhere else. I've always paid 40 to 50% of what other repair shops charge. Crossroads Auto Service has a customer for life.
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