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Custom Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(113 Reviews)
-100
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Score Details

5 stars
92%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

We service and repair all makes and models. We have been in business for over 22 years. We strive to provide the best customer service possible. We service and repair all makes and models. We have been in business for over 22 years. We strive to provide the best customer service possible.

Categories
Auto Maintenance, Oil Change, Tires
Contact
(508) 285-6644
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
32 Rear West Main Street Norton, MA 02766-2714
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Custom Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(113 Reviews)
Write a Review
Recent Reviews
TK
gravatar
Tom K.
Norton, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/10/2021
0
Doesn't do what he says. Real jerk.
Brought my truck in to replace the brakes. He said parts were hard to get, so I brought the parts with me, because my family owns a parts store. Told him I know they add a charge to the parts, and I wanted him to make what he normally would, so feel free to add that to my bill. Said he would do it. Dropped my truck off the next morning. Mid day the next day he calls and says he doesn't want to do it now. Was a real A-hole about it. I don't care if he's a great mechanic, he's a jerk and showed he isn't customer focused. Plenty of other shops in town that I've had good experiences with. I'll stick with them, and recommend you don't go to this guy. Just not good to deal with.
TK
gravatar
Tom K.
Norton, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/10/2021
1
Doesn't do what he says. Real jerk.
Brought my truck in to replace the brakes. He said parts were hard to get, so I brought the parts with me, because my family owns a parts store. Told him I know they add a charge to the parts, and I wanted him to make what he normally would, so feel free to add that to my bill. Said he would do it. Dropped my truck off the next morning. Mid day the next day he calls and says he doesn't want to do it now. Was a real A-hole about it. I don't care if he's a great mechanic, he's a jerk and showed he isn't customer focused. Plenty of other shops in town that I've had good experiences with. I'll stick with them, and recommend you don't go to this guy. Just not good to deal with.
TK
gravatar
Tom K.
Norton, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/10/2021
0
Doesn't do what he says. Real jerk.
Brought my truck in to replace the brakes. He said parts were hard to get, so I brought the parts with me, because my family owns a parts store. Told him I know they add a charge to the parts, and I wanted him to make what he normally would, so feel free to add that to my bill. Said he would do it. Dropped my truck off the next morning. Mid day the next day he calls and says he doesn't want to do it now. Was a real A-hole about it. I don't care if he's a great mechanic, he's a jerk and showed he isn't customer focused. Plenty of other shops in town that I've had good experiences with. I'll stick with them, and recommend you don't go to this guy. Just not good to deal with.
AL
gravatar
Amelia L.
Norton, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/21/2020
It may have been good but not so anymore...
I took my car here because he had lots of glowing reviews from Norton folks online. I was told I needed front brakes when I had an oil change done elsewhere. When I called to make the appt Chris said he'd check them out and if they didn't need to be done he wouldn't do them. I want to say he never mentioned a fee for this. I dropped my car off, the next day he called to tell me he thought my brakes could wait another 6 months or longer. Well that's good news. Then he told me my car battery was dead. This was weird because it was a year old and I hadn't had any problems at all. He said he took it out, tested it and it wouldn't hold a charge. It was under warranty so before buying a battery from him I called the place I bought it and asked if I could return it for a refund. They said no refund only a replacement. My son picked up my dead battery from Custom Service and we went to exchange it. They thought it was weird it would just die but sure enough it wouldn't take a charge and they gave me a new battery. I went back to Custom Service and Chris put the new battery in. Then I got the bill. I was charged almost $50 to look at my brakes. I wasn't told I would be charged to look at them when I made the appt. It does say if I have the brake work done he would credit it to the work but I have doubts he will do that 6 months or longer from now. I was also charged another almost $50 to remove, test and reinstall a battery. That is ridiculous. He also gave me a price for tires, $750. I declined and now I'm getting the exact same tires done elsewhere for $500. I think I agree with others, this guy is only good to people he knows. Good on you for getting $100 from me, hope it lasts a long time, I won't be going back.
Not Recommended
PW
Philip W.
Norton, MA
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2017
verified customerVerified Customer
Category: Service
Philip said he has been a customer for 19 years and they are very qualified.
Recommended
JC
Jim C.
Norton, MA
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2017
verified customerVerified Customer
Category: Service
Jim said the business does good work.
Recommended
RA
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RICHARD A.
Norton, MA
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2017
verified customerVerified Customer
Jeep Issue Fixed!
Had an issue with an "Death Wobble" my 2006 Jeep Wrangler that made it almost unsafe to drive. Took it to Bill and he replaced as leaking steering stabilizer. That seems to have fixed the problem. Great work, done quickly and at a very reasonable cost.
Recommended
DZ
Dianne Z.
Attleboro, MA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2017
verified customerVerified Customer
Category: Service
Dianne said she finds Bill to be trustworthy and quick.
Recommended
CM
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CHUCK M.
Norton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2017
SERVICE SERVICE SERVICE "CUSTOM SERVICE"
"THE BEST THERE IS " HE MUST LOVE CARS
Recommended
MH
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MICHAEL THERODORE H.
Norton, MA
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2017
verified customerVerified Customer
Excellent Service
Custom Service continues to render honest, excellent service. Not much more to say. Bill has set the standard by which we judge great service.
Recommended
LP
Lou P.
Massachusetts
Buick LaCrosse
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2017
verified customerVerified Customer
Category: Service
Lou said he was very satisfied, they were good to him, and they did a excellent job.
Recommended
EM
Edward M.
Massachusetts
Saab 9-3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2017
verified customerVerified Customer
Category: Service
Edward said they offered him a good price for the service they performed. It was done quickly and they answered all of his questions. He couldn't have asked for better service.
Recommended
LB
Lauren B.
Norton, MA
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2017
verified customerVerified Customer
Category: Service
Lauren said she always has a good experience.
Recommended
JB
Jay B.
Massachusetts
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2017
verified customerVerified Customer
Category: Service
Jay said he has been to the business several times and they provided great customer service. Everyone was nice and they were great to work with.
Recommended
PW
Philip W.
Norton, MA
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2017
verified customerVerified Customer
Category: Service
Philip said this business is reliable and up-front. They do a good job with their service.
Recommended
Displaying Review 1 - 15 of 113 in total
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