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Cy & Charley's Firestone

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(870 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
95
Net Promoter Score ®

Business Details

About

For over 60 years, Cy & Charley’s has served Eastern Iowa with quality tires and appliances. When your vehicle needs attention, our auto service department can help you with oil changes, brake repairs, exhaust system replacement, suspension repairs, front end alignments, batteries, belts and hoses, and cooling and transmission flushes. For over 60 years, Cy & Charley’s has served Eastern Iowa with quality tires and appliances. When your vehicle needs attention, our auto service department can help you with oil changes, brake repairs, exhaust system replacement, suspension repairs, front end alignments, batteries, belts and hoses, and cooling and transmission flushes.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(319) 334-2565

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
7:00 AM - 12:00 PM
Sun
closed
* Central Time (Us & Canada)
1800 3rd Ave Se Po Box 470 Independence, IA 50644-1404
Cy & Charley's Firestone's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(870 Reviews)

MB
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MICHELE B.
Oelwein, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2025
verified customerVerified Customer
10
Friendly
I love that they come and get my car while I’m at work. The last thing I want to do at the end of my work day is sit and wait for my car to be fixed. I really appreciate this option!!
Everyone is always so friendly and they actually listen to what I have to say.
I have already recommended them to several of my friends.

KP
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KATHY P.
Independence, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2025
verified customerVerified Customer
10
Excellent service as always
Stopped in they took my truck in right away. Got done. Bought it back. I couldn’t ask for a better service. Thank you very much.
Ron H. from Cy & Charley's Firestone responded on 01/09/2025 09:26 AM

Thank you for the five-star review. We appreciate your business and hope to see you again soon. 


Verified Customer
Independence, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2025
verified customerVerified Customer
10
Replaced & rotated tires
Very professional as usual, got in & out

JG
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JALLEEN G.
Rowley, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2024
verified customerVerified Customer
10
Excellent Business
Our family has been doing business for years with Cy & Charley's. They are an excellent company and take great care of their customers. We highly recommend them!

Verified Customer
Hazleton, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2024
verified customerVerified Customer
10
Great service!
Excellent customer service. They ordered the tires I currently had on my car, picked it up and delivered it back when done.

TS
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TERRY S.
Independence, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
9
Always satisfied
Thank you. Always helpful it explaining things. No complaints

MY
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MARY Y.
Independence, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2024
verified customerVerified Customer
9
Able to get in fast and not a long wait
Was quick

Verified Customer
Rowley, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2024
verified customerVerified Customer
10
Quick and quality service
Completed the tire change and oil change quickly. Car was kept clean and staff was polite and friendly.

ND
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NICK D.
Jesup, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2024
verified customerVerified Customer
10
Great service
They got me in and out in under 45 minutes four new tires was awesome

Verified Customer
Coggon, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2024
verified customerVerified Customer
10
Tire Rotation
Quick, friendly service, and also was able to change a tire sensor that was bad on the spot.

Verified Customer
Independence, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2024
verified customerVerified Customer
10
General service appointment
They are the best of the best

JH
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JASON and MOLLY H.
Independence, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2024
verified customerVerified Customer
10
Everything was great
Everything was great

JT
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JUDY T.
Winthrop, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2024
verified customerVerified Customer
10
Thumbs Up!
I always receive fast, friendly and professional service. Cy, Charley and Don would be so pleased and so proud of the excellent work Ron is doing in keeping this family business the best it could possibly be.

KG
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KENNY G.
Oelwein, IA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/18/2024
verified customerVerified Customer
8
Tire replace
Had to wait a week for my tire to come in. But their service is very prompt.

JT
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JIM and CINDY T.
Independence, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2024
verified customerVerified Customer
10
Satisfied
Great service and job done right.
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