business image

DB Orlando Collision Inc.

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(56 Reviews)
63
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
3
Total ReScores
2.7
ReScore Average
63
Net Promoter Score ®

Business Details

Categories
Contact
(407) 467-5930

Business Hours

Mon
9:00 AM - 5:00 PM
Tue
9:00 AM - 5:00 PM
Wed
9:00 AM - 5:00 PM
Thu
9:00 AM - 5:00 PM
Fri
9:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2591 N Forsyth Rd Orlando, FL 32807-6448
DB Orlando Collision Inc.'s Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(56 Reviews)

RS
gravatar
Robert S.
SUBA Ascent Limited w/7-Passenger Seating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
A great experience
This is my second time using this company. As with the first experience, the quality of the repairs was outstanding. While it took a bit longer than originally forecast,(waiting on parts), I was kept informed of their progress throughout the process. It was worth the wait, the vehicle looked as good as new. I recommend DB highly!
General M. from DB Orlando Collision Inc. responded on 01/22/2025 10:13 AM

We appreciate you taking the time to share your experience with us! We're glad to hear that your second visit was just as impressive as your first. We're delighted that the final result was worth the wait and that your vehicle is looking fabulous again. Your recommendation means a lot to us!


VT
gravatar
Vahid T.
SUBA WRX STI Limited w/Lip Spoiler
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/06/2024
verified customerVerified Customer
7
Too much difference between the initial estimate for the time and cost and final cost and repair time
As the title.
General M. from DB Orlando Collision Inc. responded on 02/15/2024 05:47 AM

Thank you for taking the time to leave a review. We appreciate your feedback and are sorry to hear about your experience. We strive to provide excellent service and will take your comments into consideration to improve. If there's anything we can do to address your concerns, please don't hesitate to reach out to us directly.


TR
gravatar
Timur R.
SUBA WRX Manual
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/09/2023
verified customerVerified Customer
0
Subpar work for overpriced estimates.
First impression the body shop and ladies on the phone were great, but can't say the same for the rest of it. The insurance company and DB estimates were not in line with each other so I need to pay the difference out of pocket. I said sure why not its a Subaru Certified Collison Shop. I need to drop off the vehicle 3 different times. First time was because Front fender had Pinholes in the Paint, The bumper had harsh paint lines dirt in the paint on both doors, parts of the lower fender wasn't painted and parts was overpainted. Second time the techs left grease fingerprints in the interior of car, More pinholes in fender paint,. missing paint on the door, dent was still visible, they managed to get BLACK spray paint on the lower side skirt and lower fender, dirt in paint again in both doors. Glued On foglight bezels lol. half ass install the window trim. They repainted the doors and fender that was what i was told, the lower fender wasn't touched. The colors are off, The hood is OEM paint and whole passenger side was touched by DB and i have 3 different shades of white on the car. They really cared about blending the paint. Which is a joke. No one there has an eye balls to see any of it. They just want to take your money and rush the garage they do and get you out.
General M. from DB Orlando Collision Inc. responded on 11/10/2023 11:25 AM

Thank you for taking the time to provide feedback on your recent experience at our shop. We apologize that your experience was not up to our usual standards, and we appreciate you bringing these issues to our attention.

We understand how frustrating it can be when there are discrepancies between insurance estimates and actual repair costs. Rest assured, we always strive to work with both parties to find a fair and reasonable solution.

We are sorry that your vehicle had to be dropped off multiple times due to various issues. We take great pride in our work, and it is unacceptable that you had to experience the inconvenience of returning for repairs repeatedly.

We apologize for the paint imperfections and other issues that were not addressed during your initial visit. Our team is dedicated to providing quality repairs, and we regret that this was not reflected in your experience.

We assure you that we have taken note of your concerns and are taking steps to ensure that these mistakes do not happen again. We value your trust and will work hard to regain your confidence in our services.

Thank you for choosing our Subaru Certified Collision Shop. We hope to have the opportunity to make things right and provide you with a satisfactory experience in the future.


BP
gravatar
Biob P.
Altamonte Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2023
10
Professional
I had my 07 Z06 Corvette painted and had Front end damage (Hood and Bumper) to my 09 CTSV Cadillac. Both cars are low millage and exceptionally maintained both are stunning cars. And yes I am a Car guy. Very picky!!!!!! Bobby, Ricky, Ryan took very good care of myself and my cars.
They had great customer service and will go out of there way to take care of you. They stand behind there labor and the parts that they supplied. Christine and Emma in the customer service area are also up beat and a pleasure to work with. I have used there services twice and would recommend them again and again
Thanks Team your great
Bob Peacock

BP
gravatar
Biob P.
Altamonte Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2023
10
Professional
I had my 07 Z06 Corvette painted and had Front end damage (Hood and Bumper) to my 09 CTSV Cadillac. Both cars are low millage and exceptionally maintained both are stunning cars. And yes I am a Car guy. Very picky!!!!!! Bobby, Ricky, Ryan took very good care of myself and my cars.
They had great customer service and will go out of there way to take care of you. They stand behind there labor and the parts that they supplied. Christine and Emma in the customer service area are also up beat and a pleasure to work with. I have used there services twice and would recommend them again and again
Thanks Team your great
Bob Peacock

BP
gravatar
Biob P.
Altamonte Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2023
10
I have a 07 Z06 Corvette and a 2009 CTSV Cadillac
I had my 07 Z06 Corvette painted and had Front end damage (Hood and Bumper) to my 09 CTSV Cadillac. Both cars are low millage and exceptionally maintained both are stunning cars. And yes I am a Car guy. Very picky!!!!!! Bobby, Ricky, Ryan took very good care of myself and my cars.
They had great customer service and will go out of there way to take care of you. They stand behind there labor and the parts that they supplied. Christine and Emma in the customer service area are also up beat and a pleasure to work with. I have used there services twice and would recommend them again and again
Thanks Team your great
Bob Peacock

DK
gravatar
Daniel k.
Big Pine Key, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2023
10
I recommend
Finally, it's worth mentioning that this body shop adheres to the highest ethical standards. Their pricing was fair and transparent, with no hidden costs or unnecessary upselling. They upheld their promises and delivered exactly what was agreed upon, which is a rarity in the industry.

In conclusion, I cannot recommend this body shop highly enough. Their seamless blend of experience and professionalism is unparalleled. From the moment I stepped foot into their facility until the day I received my vehicle back in pristine condition, their commitment to excellence was unwavering. If you're seeking a body shop that prioritizes exceptional workmanship, transparent communication, and customer satisfaction, look no further. This establishment is a shining example of what every body shop should aspire to be.
General M. from DB Orlando Collision Inc. responded on 08/22/2023 06:20 AM



Thank you so much for your kind words! We are thrilled that you had such a great experience with our service and product. Our team strives to provide the best possible customer service, and we are glad that we met your expectations in every way. We value all of our customers and appreciate your feedback. If there is anything else we can do to make your day better, please let us know!

AW
gravatar
Alexander w.
Big Pine Key, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2023
10
Clean and smart work
I recently had the pleasure of visiting a remarkable body shop that left me astounded with their exceptional experience and unwavering professionalism. From start to finish, every aspect of my interaction with this establishment was nothing short of outstanding. Let me share my experience and highlight the reasons why this body shop deserves the highest praise.

Upon entering the premises, I was immediately struck by the immaculate and organized surroundings. The workshop area was spacious and well-equipped with state-of-the-art tools and machinery, instilling a sense of confidence in their capabilities. The overall ambiance exuded professionalism and a commitment to delivering top-notch service.

What truly set this body shop apart was their team of experts who were not only highly skilled but also exhibited a genuine passion for their craft. From the moment I approached the front desk, their staff members greeted me warmly and attentively listened to my concerns. They displayed an impressive level of knowledge, offering clear explanations and expert recommendations tailored to my specific needs. Their ability to communicate technical details in a concise and understandable manner was truly commendable.

Throughout the repair process, I was kept well-informed about the progress of my vehicle. The body shop's transparent and proactive approach to communication further reinforced their commitment to professionalism. I was provided with accurate timelines and updates on any unforeseen developments, ensuring that I remained informed and involved in the decision-making process.

The quality of workmanship exhibited by this body shop was simply impeccable. The repairs performed on my vehicle were flawless, and upon inspection, I couldn't spot a single flaw or irregularity. The attention to detail and precision demonstrated by their technicians were a testament to their expertise and commitment to delivering outstanding results.

Additionally, the body shop's commitment to customer satisfaction was evident in their exceptional customer service. They went above and beyond to accommodate my needs and preferences, ensuring that I felt valued and appreciated as a customer. From their friendly and courteous demeanor to their willingness to address any concerns promptly, the entire team consistently surpassed my expectations.
General M. from DB Orlando Collision Inc. responded on 08/22/2023 06:21 AM

We are happy that you can appreciate our dedication to our work environment. Thank you for leaving your kind feedback. 


OW
gravatar
Olivia w.
Big Pine Key, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2023
10
Excellent service and quality of work.
I am very confident with Drew and his staff to deliver the best possible experience. It's never a good feeling to have repairs on your vehicle but DB has exceeded my expectations and I would highly recommend them to anyone.
General M. from DB Orlando Collision Inc. responded on 08/22/2023 06:22 AM

So happy our team could lighten the repair process's pain for you and your family. Let us know how we can help in the future. 


KD
gravatar
Kendra D.
Big Pine Key, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2023
10
Awesome
Can’t thank DB enough in helping me deal with an accident that had the car totaled. From the first call to Subaru to the recommendation of using DB collision to helping me navigate the process … I was always kept informed and all calls returned and questions answered. They truly care about their customers and if I ever need repairs I will certainly use them. Thanks to Emma, Kristie, Bobby and the rest of the gang. Your repeat customers spoke highly of you too!
General M. from DB Orlando Collision Inc. responded on 08/22/2023 06:23 AM

Thank you for your detailed feedback! Taking the time to do so means the world to us. 


AW
gravatar
Autsin w.
Mechanicsville, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2023
10
Amazing
Something more like this.....Easily the best experience I have had at a collision shop.
I brought our car to DB Orlando Collision following an accident. You never really know how it's going to work out when you find a mechanic or a collision shop, and my experience turned out to be outstanding. I do not give easy praise, but they did an outstanding job. First, battling with the insurance adjuster, arguing on my behalf to have repairs done that the adjuster would have left alone. Secondly, while I will say the repairs took longer than I would have liked, the staff, Christie and Emma, were very pleasant and kept me well updated on the progress of the repairs, and Ricky, who is a manager was always available to answer any question or concern. The shop is very clean, and seems to be run very professionally. I do not ordinarily take time to review businesses, but I will say that if I should have the misfortune of needing a collision shop again, I will absolutely bring my car back to DB Orlando Collision...

NM
gravatar
Neyo M.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/09/2023
0
Poor
Until you fulfill my aim I won't let you feel at rest
General M. from DB Orlando Collision Inc. responded on 07/13/2023 11:25 AM

Although we appreciate you taking the time to leave a review, our records indicate that we have no record of doing business with you or reasoning for your payment & response requests. We would be more than happy to discuss this further with you. Please reach out to us via email at csmanager@orlandocollision.com and provide the details of your experience so we can investigate further.


KM
gravatar
Kate M.
Mechanicsville, VA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/09/2023
1
Poor experience
They perform poorly and I will not recommend unless you return my money
General M. from DB Orlando Collision Inc. responded on 07/13/2023 11:28 AM

Our records show that we have no record of ever providing any services to you or any financial transaction taking place between us. We sincerely apologize for any inconvenience this may have caused.
If you think there has been an oversight on our part, please get in touch with us at Csmanager@orlandocollision.com so we can review our records and look into the matter further. 


JE
gravatar
Jordan E.
SUBA Outback Touring XT w/Continuously Variable Transmi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2023
verified customerVerified Customer
10
Excellent communication from beginning to end
Very professional and extremely detail oriented. Excellent customer service.
General M. from DB Orlando Collision Inc. responded on 07/13/2023 11:33 AM

Thank you for sharing your experience with us! We understand the importance of a positive car repair journey, and we're glad we could help you achieve this. 
We appreciate the time you took to provide us with your feedback, and thank you for being a valued customer. If there's anything else we can do to help in the future, please don't hesitate to reach out. 


DS
gravatar
David S.
Point Of Rocks, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2023
10
Service as described
They deliver as described and I will recommend you for that ?
General M. from DB Orlando Collision Inc. responded on 08/22/2023 06:25 AM

Thank you sir for the 5 stars!


Displaying Review 1 - 15 of 56 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.