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DC Automotive Inc

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(642 Reviews)
98
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average
98
Net Promoter Score ®

Business Details

About

DC Automotive, Inc. is Cranston’s premier option for car and truck repair. Our team has over 65 years of combined industry experience and we’ve been serving the Cranston area since 2003. We have the latest diagnostic equipment to inspect and repair your car, using the same technology as major dealerships. Our staff uses brand name DC Automotive, Inc. is Cranston’s premier option for car and truck repair. Our team has over 65 years of combined industry experience and we’ve been serving the Cranston area since 2003. We have the latest diagnostic equipment to inspect and repair your car, using the same technology as major dealerships. Our staff uses brand name products and supplies to ensure that your vehicle gets the best care possible. Contact us today with any questions! ...more

Categories
Auto Maintenance, Domestic Auto Repair, European Auto Repair
Contact
(401) 270-7155

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
101 Comstock Pkwy Cranston, RI 02921-2014
DC Automotive Inc's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(642 Reviews)

JO
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James O.
Providence, RI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Excellence, honesty and integrity
DC Automotive is a first class operation. Darren and his team are first class mechanics and Brittany in the office is courteous, knowledgeable and professional - rare qualities in these times.
The DC A., Office Manager from DC Automotive Inc responded on 02/18/2025 10:56 AM

James, Thank you from all of us here at DC Automotive. From your first initial contact at appointment set up, right down to when your car leaves our lot, we want to make sure your experience allows you to trust your vehicle is in good hands. Anticipated repairs are often dreaded, sometimes making it worse for the ones we don't anticipate, but we do our best to provide you with as many part options available, allowing you the option to prioritize and budget for anything additional. We look forward to seeing you at your next service appointment!

The DC Automotive team


TY
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Tina Y.
Cranston, RI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Absolutely the BEST!
Taking your car in for maintenance or repairs can be stressful. It’s one of those things that we tend to put off or dread, wondering if we’ll get the quality service we need, or if we’ll end up overpaying for repairs. But I’m happy to say that I never feel that way when I bring my car to Darren, Britny, and the great crew at DC Automotive. From start to finish, they make the process stress free. It’s clear that they genuinely care about getting the job done right.
In just the past few weeks, both my husband’s car and mine needed attention and as always, DC Automotive came through for us. They managed to fit us in quickly, even on short notice. What I appreciate most is how they kept us in the loop every step of the way — ordering parts, explaining what was happening, and why it was happening. We also really appreciate the level of professionalism and convenience they provide. The process of picking up and dropping off our cars is always smooth, making it easy for us to fit it into our busy schedules.
Honestly, I almost don't want to tell anyone about DC Automotive because I want to keep this gem all to myself! There really aren’t many auto shops these days that offer the same level of reliability, trust, and customer care. Darren, Britny, and the team go above and beyond, and it's clear that their focus is on quality work and happy customers. I’ve had a few oddball fixes recently, and Darren has always been more than happy to share a laugh with me and leave us scratching our heads.
DC Automotive deserves a big shoutout for their excellent service. We couldn’t be more grateful for the awesome work they’ve done and the peace of mind they’ve given us. If you’re looking for an auto shop you can trust, DC Automotive is the place to go. They’ve earned our loyalty, and I can’t recommend them enough.
The DC A., Office Manager from DC Automotive Inc responded on 02/18/2025 10:50 AM

Tina, You are spot on with your review and the way most customers view automotive repairs. Many customers do express the same concerns on how daunting car repairs and maintenance can be. And yes, the cost is always a factor. Its stressfull to say the least, however, we understand that stress. From providing you with OEM options right down to an aftermakret option, if available, we utilize all of our resources so your vehicle repairs are much less stressful. We do our best to treat every customer the same and provide them all of the information they need to help make the decisions they need to move forward with any recommended services or repairs and always recommend monitoring a repair that doesn't require immedate attention. This allows customers to plan for that expense, versus having that dreaded repair bill. We will always ensure our work speaks for itself and you and John are one of many, trusting us to do just that! We work hard at finding the small details to assist each customer with their vehicle so it won't pose a hinderance to their day to day lives. The communication is an added bonus as no one enjoys being left in the dark and it allows you to plan for a ride, repair costs or anything additional that may not have been anticipated. Thank you for the very thoughtful review of us here at DC Automotive. We look forward to that next "oddball" repair that could leave us all scratching our heads (Darren included)!

All the Best,

The DC Automotive Team


JG
John G.
Barrington, RI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Outstanding, Brittany is a delight as Darren’s secretary
Darren and his staff are very professional and trustworthy. There is a high degree of confidence that the job is being down right at a fair price.
The DC A., Office Manager from DC Automotive Inc responded on 02/10/2025 12:27 PM

John,

Thank you for trusting us with your vehicles over the years and allowing us to continue to service them for you. We look forward to seeing you at your next service appointment!

Thank you, The DC Auto Team 


Verified Customer
Fall River, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Fast and Convenient
Took me in for an appointment at very last minute to get a quick tire swap down. Very easy to work with and they cover all the basics.
The DC A., Office Manager from DC Automotive Inc responded on 02/07/2025 08:50 AM

We were prepared for the customers needing last minute repairs before the upcoming snow. We were happy we were able to help!

The DC Auto Team


HC
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Hugh C.
East Greenwich, RI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
10
The Best!
DC Automotive always provide the best customer service and they're work never disappoints.
Thanks Darren, Britney and team!
Outstanding
The DC A., Office Manager from DC Automotive Inc responded on 02/07/2025 08:34 AM

Hugh, 

As always, we appreciate your positive feedback and look forward to seeing you at your next appointment.

The DC Auto Team


TM
Tammika M.
Cranston, RI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
10
They know about cars
They do an excellent job and very cost effective
The DC A., Office Manager from DC Automotive Inc responded on 02/07/2025 08:33 AM

Tammika,

Thank you for trusting us with your vehicle!

The DC Auto Team


PC
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Pamela C.
Johnston, RI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2025
verified customerVerified Customer
10
Best service and part prices.
DC is the place to bring your vehicle for repairs, especially for an older vehicle. Our older Jeep Cherokee has had added life for repairs needed, due to the age, and mileage. Thanks to Darren and Brittney for their customer service and support. Reliable, fast, and no-nonsense. Expect to use DC again.
The DC A., Office Manager from DC Automotive Inc responded on 02/03/2025 06:46 AM

Pam, We are very happy to hear that we can help you keep your Jeep on the road! The entire crew here at DC are fantastic! Darren and Brit are always here to help add that extra level of information and support along the way!

All the best,

The DC Auto Team


TY
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Tina Y.
Cranston, RI
Mercedes-Benz E320
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Great place to bring your car!
It's always good to see Darren and Britny at DC Automotive. They make getting your car fixed so easy and not stressful at all. I would highly recommend them. You won't regret it.
The DC A., Office Manager from DC Automotive Inc responded on 01/30/2025 01:34 PM

John and Tina, Its always a pleasure to see you both as well! No one likes getting news about their car needing repairs, but we always try to make it as seamless for our customers as possible! Thank you for continuing to trust DC Auto with both of your vehicles!

The DC Auto Team


RD
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Ron D.
Cranston, RI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
9
Honest and reliable people!
DC Automotive is the best car repair shop I have ever used. Everyone there is top notch at what they do. They can fix any problem with any car and at a reasonable cost. I am so glad someone recommended them to me.
The DC A., Office Manager from DC Automotive Inc responded on 01/30/2025 01:33 PM

Ron, We're happy to hear that your recommendation here has paid off! Thank you for continuing to trust DC Automotive with your BMW!

The Dc Auto Team


DR
Daniel R.
Cranston, RI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
Good job
Good workmanship and great people
The DC A., Office Manager from DC Automotive Inc responded on 01/30/2025 01:32 PM

Thank you, Dan!

The DC Auto Team


SR
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Stephen R.
Johnston, RI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2025
verified customerVerified Customer
10
Brake light alarm service
Darren and Brit are the best. Techs do great work.
The DC A., Office Manager from DC Automotive Inc responded on 01/30/2025 01:31 PM

Stephen, Thank you! The entire crew here at DC is fantastic and we appreciate your positive feedback!

The DC Auto Team


Verified Customer
Cranston, RI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
10
1st Time Visit
Was able to get a quick appointment. Very efficient, provided pictures to show the issues needing to be address. Reasonable prices.
The DC A., Office Manager from DC Automotive Inc responded on 01/30/2025 01:38 PM

In an industry that poses concerns for consumers and customers alike, DC Auto strives to ensure efficiency across the board. Everyone works hard for their belongings, vehicles included! Thank you for trusting your recommendation to bring your vehicle here! We look forward to seeing you at your next service appointment.

The DC Auto Team


MF
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Mark F.
Cranston, RI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2025
verified customerVerified Customer
10
Fair and Honest car repair
Took car in because brakes squeaking and did not try and upsell. They reviewed , provided measurements and that brakes were still good.
The DC A., Office Manager from DC Automotive Inc responded on 01/30/2025 01:16 PM

Thank you for trusting us with your vehicle! We strive to ensure our customers know their vehicle is getting the very best care and you can plan for the services as they arise.

All the best, The DC Auto Team


ND
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Nicholas D.
Cranston, RI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2024
verified customerVerified Customer
10
Great Experience
Great experience as usual. Well trained staff and very friendly environment
The DC A., Office Manager from DC Automotive Inc responded on 01/30/2025 01:14 PM

Nick, Its always a pleasure when you stop by! We look forward to seeing you at your next service!

The DC Auto Team


DA
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Danielle A.
Coventry, RI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2024
verified customerVerified Customer
10
Quick and helpful
Everyone was very helpful and my tire service was extremely quick. Very accommodating. Great service.
The DC A., Office Manager from DC Automotive Inc responded on 01/30/2025 01:36 PM

Danielle, We try our best to fit customers in because we know how important it is to not be without your vehicle! We look forward to seeing you at your next service!

The DC Auto Team


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