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Dean Patterson Hyundai

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(274 Reviews)
72
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
10
Total ReScores
4.4
ReScore Average
72
Net Promoter Score ®

Business Details

About

At Dean Patterson Hyundai, no one knows your vehicle better than your service center master technicians and parts specialists. Relax in our comfy lobby while you wait for your vehicle, or take advantage of our free shuttle service to get to and from home or work when you drop your car off. At Dean Patterson Hyundai, no one knows your vehicle better than your service center master technicians and parts specialists. Relax in our comfy lobby while you wait for your vehicle, or take advantage of our free shuttle service to get to and from home or work when you drop your car off.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(814) 946-5150
Opening in 33 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
101 Pleasant Valley Blvd. Altoona, PA 16602
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(274 Reviews)

KC
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KELLY C.
Williamsburg, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2022
10
Category: Service
Great Customer Service
Thanks Chase Carper for making our car buying experience quick and easy. He explained everything from start to finish. We will be back to see you for our next car!

JH
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Jacquelyn H.
Hollidaysburg, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
I can always schedule my appointment to suit me and they are always friendly and helpful.
Friendly, fast and efficient.
JEAN J., GSM from Dean Patterson Hyundai responded on 03/24/2022 05:54 AM

Jacquelyn,

Thank you for the great review!

Jean Johnson
General Sales Manager


CY
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Cody Y.
Duncansville, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent help
Even tho my warranty company would not work with Pattersons Brandi was very helpful and friendly with me and patient with me thank you so much!
JEAN J., GSM from Dean Patterson Hyundai responded on 03/18/2022 07:36 AM

Cody,

Thank you for the great review!  I am glad that we were able to assist and work things out.

Jean Johnson
General Sales Manager


Verified Customer
Altoona, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Warranty work
Immediate scheduling for service, quick turn around, answered questions
JEAN J., GSM from Dean Patterson Hyundai responded on 03/18/2022 07:35 AM

Thank you for the great review!

Jean Johnson
General Sales Manager


Verified Customer
Northern Cambria, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great! Happy people with great attitudes and service!
Made my day. Got in early and got vehicle back early!! Happy people in great atmosphere!
JEAN J., GSM from Dean Patterson Hyundai responded on 02/04/2022 09:44 AM

Thank you for the great review!

Jean Johnson
General Sales Manager


CF
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Carol F.
Tyrone, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great deal.
Friendly fast service!
JEAN J., GSM from Dean Patterson Hyundai responded on 01/31/2022 11:27 AM

Carol,

Thank you for the great review and the comment.  We will work on the parking concern.

Jean Johnson
General Sales Manager


Verified Customer
Altoona, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Awesome service
I was impressed with the service and courtesy. My only issue, very small, waiting till the girl at the desk got done texting someone. Could have been a customer. Not sure
JEAN J., GSM from Dean Patterson Hyundai responded on 01/31/2022 11:24 AM

Thank you for the review! Also for the information we will train the employee and make sure that does not happen again!

Jean Johnson
General Sales Manager


MW
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Melissa W.
Alexandria, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Things went smoothly
From the first phone call of concern about issue to the return of my car, it was a very good experience, staff were courteous & helpful.
JEAN J., GSM from Dean Patterson Hyundai responded on 01/25/2022 08:49 AM

Melissa,

Thank you for the great review!

Jean Johnson
General Sales Manager


SS
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Sue S.
Altoona, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
I do not like my name being used.
excellent service
JEAN J., GSM from Dean Patterson Hyundai responded on 01/10/2022 10:41 AM

Sue,

Thank you for great review!

Jean Johnson
General Sales Manager


RB
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Rebecca B.
Claysburg, PA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/20/2021
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
Wasn’t to happy
Needed more info about the state of my tires
JEAN J., GSM from Dean Patterson Hyundai responded on 12/27/2021 12:35 PM

Rebecca,

I am sorry they didn't know inform you that the front tires were getting worn.  If there is anything I can do please let me know.

Jean Johnson
General Sales Manager


BS
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Brian S.
Bedford, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
10
Category: Service
Pleased with the service
Car needed extensive work, they got the car in quickly and were able to find the most affordable option and got the car fixed within a week or two. Overall satisfied with my experience and will be using them again.
Patrick V. from Dean Patterson Hyundai responded on 12/23/2021 09:54 AM

Good afternoon,
Thank you for taking the time to complete this survey. Your feedback is very important to us. We appreciate the great rating you gave! I hope you have a wonderful day and holiday season ahead! 

Thank you!

Pat Vallery

Service manager


Verified Customer
Hollidaysburg, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Visit
The staff were very professional and knowledgeable. The service was performed very quickly. They had me in and out in no time. Great Quality!!!
Patrick V. from Dean Patterson Hyundai responded on 12/03/2021 07:48 AM

Good morning!

Thank you for taking the time to complete this survey. Your feedback is very important to us. We appreciate the great rating you gave and kind comments! I hope you have a wonderful day and weekend ahead! 

Thank you!

Pat Vallery

Service manager 


Verified Customer
Altoona, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change
I was treated like family while talking to the personnel and while waiting for the oil change.
JEAN J., GSM from Dean Patterson Hyundai responded on 11/30/2021 09:00 AM

Thank you for the 5 star review!!

Jean Johnson
General Sales Manager


SG
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Stephen G.
Hollidaysburg, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Annual service.
Annual service performed efficiently. Waiting area is a big negative.
JEAN J., GSM from Dean Patterson Hyundai responded on 10/20/2021 07:27 AM

Stephen,

Thank you for the great review!!  We appreciate the feed back and are working to improve the shop.  We will be making changes in the new year.

Jean Johnson
General Sales Manager


ET
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Edwin T.
Hollidaysburg, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Battery issue for 2019 Hyundai Kona Ultimate
This is the third recall service for the same battery issue but no final solution yet. Meantime, can only charge battery up to 80% maximum due to risk of fire. Wishing Hyundai would just replace battery. Thanks
Patrick V. from Dean Patterson Hyundai responded on 08/27/2021 05:21 AM

Good morning!

Thank you for taking the time to complete this survey! Your feedback is very important to us. We appreciate the great rating you gave us. I understand your concerns with the battery and will work to get this resolved as soon as Hyundai has a solution.  I hope you have a wonderful day and weekend ahead! 

Thank you!

Pat Vallery

Service manager 

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