Service Department's Reviews

4.7

(2,819 Reviews)

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John E.

Barnhart, MO

02/10/2022

Category: Service

Typical ripoff used dealership

I recently purchased a 2013 Dodge Ram. Took it for service for misfire and found two blown head gaskets and blown piston rings. We paid over 20 k for this truck and they wanted to say I could have done it. Luckily we got an extended warranty and they had to replace the whole motor. Still waiting for motor. Avoid, don’t believe anything these people say.

WADE K. from Dean Team Hyundai responded on 02/10/2022 06:54 AM

Thanks for filling out a survey but we have never had this car in our service dept. This vehicle came from another location. Please contact your sales dept for any other questions.

Wade Knuckles
Service Manager
Dean Team Hyundai/ Genesis

Bryan C.

Bland, MO

06/21/2021

Unbelievable

Highly unethical and completely incompetent as far as my dealings with them. Cost me money and time to take out a loan (at my bank) on a vehicle they could never sell, but didn't bother to tell me that until all the paperwork was done on my end. And I am sure I will still be charged bank fees (from my bank) for them doing the paperwork for this non existent sale. And the vehicles that can't be sold (recalls) are still on thier website and lot. Figure that one out? Buyer's Beware!! It's amateur hour at best at this dealership.

Not Recommended

ERIC H. from Dean Team Hyundai responded on 06/23/2021 08:01 AM

Bryan,

I'm sorry to hear about the unusual experience that you had during the potential sales process. I've been with this company for 14 years now and can assure you that this is not the "norm" or we would not have been in business for over 43 years now. I've spoken to the General Manager at the store and it was just an honest mistake made by the salesman....no malicious intent but purely just human error. Please accept our apologies as the "stop sale" from Hyundai affected that particular vehicle due to the VIN range and not others in the same class. We wish you well and are truly sorry for your experience.

Best regards,

Eric Harrelson
Dean Team Service Director

Alberto R.

Chesterfield, MO

04/26/2021

Dissapointing

My wife and I were really excited to lease a new Hyundai. They pushed us to apply at the instante in the lot but then nothing happened, we never received feedback or a proposal. I call 2 times asking for the person who attended us that day and never replied or even return the call. Dissapointing.

Not Recommended

MATTHEW D K. from Dean Team Hyundai responded on 04/27/2021 08:16 AM

Sorry you haven't been responded to. Please call me, general sales manager Matt Kuhn at 636-591-0500 with any questions or comments

Mary H.

De Soto, MO

04/12/2021

customer service isn't the best

Buying my car the experience was great, no pressure very relaxed atmosphere. But, I would have to say the customer service is shaky at best. I have called several times, the receptionist is rude, no one has ever called me back. I guess after the sale, relationship with this dealership is over.

Not Recommended

WADE K. from Dean Team Hyundai responded on 04/13/2021 08:39 AM

I'm sorry about the issues you have been experiencing. I called twice and left a message. Give me a call at your earliest convenience and I'll try to help. Thank you.

Wade Knuckles
Service Manager
Dean Team Genesis/ Hyundai

M M.

Chesterfield, MO

04/04/2021

Cocky salesperson

Unbelievably insulting and cocky salesperson led us to buy a vehicle elsewhere. Should’ve listened to friends who told us not to even the. Absolutely will not return for any sort of service or to purchase accessories, even though Dean Team is the closest Hyundai dealership to us.

Not Recommended

David W.

Chesterfield, MO

2012 Hyundai Sonata

This review violates the SureCritic Review Policy.

Theresa C.

St. Louis, MO

2017 Hyundai Ioniq Hybr

This review violates the SureCritic Review Policy.

Becky W.

Ballwin, MO

2016 Hyundai Elantra