car has been there for almost a year now for a simple diagnosis and i call every week and they have the same bs excuse saying they cant give me a update after a year cause the person whos working on it isnt there. he needs to get his ass to work and work on my car
JK
Jane K.
Niceville, FL
05/03/2022
10
Team work!
Went over and beyond business expectations.
Thank you
LK
Lora K.
Santa Rosa Beach, FL
09/30/2021
0
Tony & team are top notch!
My son discovered an issue with my BMW while I was out of town & dropped it off on his off day. Destin Imports quickly identified the issue called me within 24 hours and gave me the estimate. The car was fixed the next day. My son is an hour away so getting the car picked up was going to be an issue. Tony kindly offered to find someone to drop it off at my home for a small fee. Their customer service & integrity is above any other shop I've ever been to. I will for sure continue to be a loyal customer. Thank you so much Destin Imports!
CC
Cary C.
Defuniak Springs, FL
04/06/2021
Customer contact
I can't vouch for their maintence, pricing or anything else. I have called twice for a ballpark price of what I need done and have yet to receive a return call for an estimate or when and if they can do it. Lost my business!
Not Recommended
RL
Rob L.
Mary Esther, FL
06/16/2019
Warning
Went here to get my car's A/C system checked out since it wasn't working and was told they offer a full service and leak check for $99. They were able to squeeze me in but after being informed that my compressor needed to be changed--at a cost of around $7,000--they tried charging me $150 for the service. Perhaps they tried charging me extra because I have an expensive car? They honored the original price after I told them I was quoted the $99, but I went to another shop for a second opinion who found out that the compressor was NOT at fault. That shop found an error code using a vagcom, which identified the issue as a high pressure switch and confirmed via a static pressure test. A $30 part fixed my A/C and saved me form spending $6,970 on a compressor I didn't need.
Also worth noting is that Destin Imports would not let me observe my car being worked on, which now I believe is because I would have been able to tell that they were not doing a full leak check or in-depth diagnostic. I fear for those who don't know as much about cars as I do and would simply fork over the money to fix their car----hence this warning review. Needless to say, I will not be bringing any of our cars to Destin Imports in the future.
Not Recommended
HG
Herbert & Pat G.
Navarre, FL
05/31/2019
Treats you like Family
Tony, John and crew are top notched quality people... They go the distance to make it right the first time. We highly recommend them for all your auto needs. They specialize in imports, but they can master anything. People of quality and integrity are a rare breed these days. One word can describe Tony & John. AWESOME!!!!
Thank you guy's
Pat & Herb Gomes
Recommended
HG
Herbert & Pat G.
Navarre, FL
05/31/2019
Treats you like Family
Tony, John and crew aret top notched quality people... They go the distance to make it right the first time. We highly recommend them for all your auto needs. They specialize in imports, but they can master anything. People of quality and integrity are a rare breed these days. One word can describe Tony & John. AWESOME!!!!
Thank you guy's
Pat & Herb Gomes
Recommended
TT
Thomas T.
Crestview, FL
03/15/2019
Destroyed my vehicle and my faith in a man's handshake
Drop off my car on the 19th of December supposed to get it back before Christmas I dropped it off there for them to check the water every time I shut the car off I could smell steam like it was overheating he told me Tony that he would look at it and give me a call 2 Days Later I get a phone call saying it was the intake told him to go ahead and fix it I went down there the next day to get some paperwork out of my car trunk
Not Recommended
GU
Gary U.
Valparaiso, FL
01/19/2017
Excellent service
Tony and his team are extremely knowledgeable and provide the highest quality service and competitive rates
Recommended
JB
JOHN B.
Miramar Beach, FL
Mercedes-Benz SL500
03/13/2016
Verified Customer
Service with a smile
Excellent service, knowledge of my automobile, overall the best!
My place for any service needed for my Benz!
Recommended
NL
Norma/bill L.
Destin, FL
Mercedes-Benz S550
02/17/2016
Verified Customer
Category: Service
Norma said this business has good service.
Recommended
CS
CINDY S.
Mercedes-Benz ML320
02/16/2016
Verified Customer
I forgot to add the stars to my review
Sorry, I forgot to add the stars to my review
Recommended
CB
Chad B.
Santa Rosa Beach, FL
BMW 535i
02/15/2016
Verified Customer
Category: Service
Chad said everything went as planned with the business and he had no issues.
Recommended
NC
Nicholas C.
Destin, FL
BMW 325i
02/14/2016
Verified Customer
Category: Service
Nicholas said he knows the business owner and everyone at this facility very well.
Recommended
TE
Terry E.
Florida
Chevrolet Silverado
02/13/2016
Verified Customer
Category: Service
Terry said the business was very customer service oriented and they provided loaner vehicles.
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