This mechanic shop is family owned and our core values are honesty, integrity and we will never upsell anyone.This mechanic shop is family owned and our core values are honesty, integrity and we will never upsell anyone.
From the owner to the servicd manager all the way to the front desk administrator, they take care of business! And they do so with excellence and respect. I trust all 4 of my vehicles to this team. No price gorging or fake pricing. Up front direct and professional.
Everyone was very helpful and quickly took care of our vehicle. Our battery died in their parking lot and they were able to take care of us right away with a new battery. Couldn't ask for better service. We will definitely be back for any service we need in the future.
Took the car in to have it checked out. Knew it needed coolant hoses replaced and there was oil and antifreeze mixed which caused the hose problem. Was told it needed a new engine. Told them I didn't understand how it could drive so well if it needed an entire engine. Was thinking probably a head gasket or something in that area. Told them I was not going to proceed with a new engine and would be by to get the car. Paid for the diagnosis. When we picked up the car, as soon as it was started the air bag sensor light came on. I know, should have just left it there and contacted them on Monday. We already planned to get a second opinion. Got up the road a few miles and the heat wasn't warming up the car. Stopped to check it out. No coolant in the car and hoses missing. Another mistake on my part not taking pictures!!! Found the coolant reservoir and hoses in back seat!
Called and they just can't believe the tech would have left the car the way I described. You and me either!!!!! Offered to give the diagnosis fee back and that's it. Wow, my head is spinning. Can't believe I took a running car in and got it back in pieces! Ridiculous!
My vehicle is getting up there in years and mileage. I saw that my oil pressure was dropping and the check engine light came on! I called Dewayne's and was scheduled for an appointment in days of calling. I arrived at the scheduled time and we reviewed the problems. I received a follow up call within hours and they explained the situation. Given the green light, my Envoy was ready to go by early afternoon! Fast, efficient and friendly. I've been with them for years and intend on remaining a customer.
Bob A
This shop is excellent!!!! It’s hard to find a honest mechanic but this place has served Mooresville for a long time and they have a great reputation. We have been long time customers and all the locals know and love this place for auto repairs.
I took my Town and Country van in for a maintenance checkup and oil change and ,as always, Dewayne's folks checked out everything and even did a few things extra for the car. This business provides great service and are very friendly and helpful from the girl up front to all the shop guys. I would, and have, recommended them to anyone.
I brought my truck into Duanes automotive for a tuneup and brakes. The guys there did an excellent job. They even gave me a ride home when I dropped it off and came to pick me up when it was ready.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.