Business Solutions
English Español
SureCritic / Auto Maintenance / Direct Tire & Auto Service
business image

Direct Tire & Auto Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(342 Reviews)
85
Write a Review

Score Details

5 stars
90%
4 stars
4%
3 stars
1%
2 stars
1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
4.0
ReScore™ Average
85
Net Promoter Score ®

Business Details

About

At Direct Tire & Auto Service, we will get your vehicle back on the road. We will earn your trust with service excellence, smart value and our emphasis on convenience. For years, we've been servicing Watertown, MA and the surrounding areas. At Direct Tire & Auto Service, we will get your vehicle back on the road. We will earn your trust with service excellence, smart value and our emphasis on convenience. For years, we've been servicing Watertown, MA and the surrounding areas.

Categories
Auto Maintenance, Auto Repair, Tire Sales and Repair
Contact
(617) 923-1800
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
126 Galen Street Watertown, MA 02472
Get Directions
Direct Tire & Auto Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(342 Reviews)
Write a Review
Recent Reviews
KB
gravatar
KRISTIN B.
Weston, MA
2020 Honda HONDA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Tire pressure light on, but discovered no issue - and no charge!!
As soon as I called in (we had bought these tires a few weeks ago) and said the pressure light was on but the tires seemed to be fine, they said to bring it on in which we did. No issues with the tires, and happily back home after they re-calibrated the tire pressure gauge. No charge Thanks DT
Clark G., Controller from Direct Tire & Auto Service responded on 05/06/2025 12:28 PM

We're glad to hear the tire drama had a happy ending! Keeping those pesky gauges in check is our specialty—no ticket required!

PS
gravatar
PETER S.
Wellesley, MA
2016 BMW BMW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
On the fly
You dealt with an unscheduled minor problem pleasantly, efficiently, and without seeming to be upset: i.e. just made room in the schedule. You have been doing so for me since about 1975 This was at the Watertown facility Great people, whicjh is the secret sauce, isn't it!
Clark G., Controller from Direct Tire & Auto Service responded on 05/06/2025 12:29 PM

We appreciate you noticing our secret sauce—great people! We’ll keep dishing it out to make your visits smooth and pleasant.  Thanks!

Verified Customer
Newton, MA
2017 Volkswagen Golf SportWagen
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Best Service in Boston
—
Clark G., Controller from Direct Tire & Auto Service responded on 05/06/2025 10:08 AM

It looks like your review is a bit shy! Thanks so much!!

Verified Customer
MA
2017 Tesla TESLA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
10
on the road tire replcement
Royal was exceptional in helping me when my tire blew out while in traffic. He met me on the roadside to remove the damaged tire, and returned promptly with the replacement, which he installed. At all times he was courteous, highly efficient and professional. An excellent experience.
Clark G., Controller from Direct Tire & Auto Service responded on 05/05/2025 12:26 PM

It's like we have our own roadside superhero! We're glad Royal could save the day and make your experience excellent.  Thanks so much!

BK
gravatar
BILL K.
Cambridge, MA
2012 Porsche PORSCHE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2025
verified customerVerified Customer
10
Tire changeover
Professional service, knowledgeable mechanics and service staff, friendly, and helpful, all at a reasonable price. What’s more to want?
Clark G., Controller from Direct Tire & Auto Service responded on 05/05/2025 06:57 AM

We're glad you found our team to be a friendly bunch of car wizards at a price that won't make your wallet weep! Your support means the world to us.

Verified Customer
Brighton, MA
2013 Honda HONDA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/04/2025
verified customerVerified Customer
0
Spent $2K on Repairs and Left with a New Problem
I got a bunch of repairs done on my car the other day, and when I left, the speedometer no longer works. I am bringing the car back so that they can solve the new problem. I am not a happy customer.
Clark G., Controller from Direct Tire & Auto Service responded on 05/04/2025 02:47 PM

Good Afternoon.  This is very frustrating to hear.  I will look into things tomorrow first thing to find out what went wrong.  So very sorry you were inconvenienced like this. We certainly expect to get it right the first time.  Our sincere apologies.  Clark

BD
gravatar
BOB D.
Lynn, MA
2009 Honda HONDA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Excellent service at Direct Tire in Watertown
I had not been to Direct Tire since the Peabody location was taken over by Sullivan tire (in 2021 I think). Sullivan tire has been hit or miss. I have stopped using them completely. So I traveled to Watertown, from Lynn, for new tire mount and balance (the mechanic also cleaned up my old steel wheels!). Bottom line is this: excellent mechanic work AND excellent front office service. Too bad about the Peabody location.
Clark G., Controller from Direct Tire & Auto Service responded on 05/04/2025 07:23 AM

We appreciate you taking the trip to Watertown for us! We're delighted you enjoyed both our mechanic's work and front office service—your wheels will thank you!

Verified Customer
Lexington, MA
2019 Subaru SUBARU
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
8
New tires
We have used Direct Tires for many years and always have been satisfied with their service.
Clark G., Controller from Direct Tire & Auto Service responded on 05/04/2025 07:23 AM

It's wonderful to hear that you've been part of the Direct Tire family for so long! We appreciate your loyalty and look forward to keeping those tires rolling smoothly.

KT
gravatar
KUEN T.
MA
2003 Lexus LEXUS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Business owner
The staff there were very polite and professional.
Clark G., Controller from Direct Tire & Auto Service responded on 05/03/2025 08:11 AM

We're glad to hear our team made a positive impression! A polite crew is our secret ingredient for great service.

SD
gravatar
STEVEN D.
Newton, MA
2016 Audi AUDI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
Always the Best
For decades now, Direct Tire has provided excellent service for my family.
Clark G., Controller from Direct Tire & Auto Service responded on 04/30/2025 12:32 PM

It sounds like we've become part of your family too! Thanks for sticking with us through the years.

MP
gravatar
MARGIE P.
Newton, MA
2020 Tesla TESLA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
why go anywhere else?
We have used Direct Tire for many things, for many years. They are so helpful, easy to book an appointment and always do incredible work. We'll never go any place else.
Clark G., Controller from Direct Tire & Auto Service responded on 04/30/2025 09:58 AM

Your loyalty means the world to us! We're glad to be your go-to team for keeping those wheels turning smoothly.  Thank you very much!

JK
gravatar
JANE K.
Medford, MA
2007 Hyundai HYUNDAI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
10
Thank You
I called and spoke Susan. She was able to fit me in . I appreciate her kindness and commitment to helping people. My tires were handled and oil change and I was off and running.
Clark G., Controller from Direct Tire & Auto Service responded on 04/29/2025 09:39 AM

We're glad Susan had your back and got you back on the road in no time. Kindness and speed—sounds like a winning combination!  Thank you!

TE
gravatar
TYLER E.
Charlestown, MA
2022 BMW BMW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2025
verified customerVerified Customer
10
Top Notch Service with A Personal Touch!
I've been going to Direct Tire and Auto Service for many years. Bob and his team are the very best at what they do! Always a great experience and the work they do is always Top Notch! I wouldn't trust my car with anyone else! Keep up the great work!
Clark G., Controller from Direct Tire & Auto Service responded on 04/28/2025 11:11 AM

It's fantastic to hear that you’ve been with us for so long! We're committed to keeping your car in tip-top shape—no pressure, but we’ll keep our golden wrenches ready!  Thanks so much for the kind words.

HM
gravatar
HARRY M.
Newton, MA
2021 Mercedes-Benz Metris Cargo Van
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2025
verified customerVerified Customer
10
Local patron for decades
Always an excellent experience
Clark G., Controller from Direct Tire & Auto Service responded on 04/28/2025 10:44 AM

We're glad to hear your experiences have been excellent; we aim to keep our service as dependable as your favorite coffee!

WH
gravatar
WILL H.
Newtonville, MA
2010 Toyota TOYOTA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2025
verified customerVerified Customer
10
EXCELLENT WORK
I brought in my Toyota Matrix because my car was in desperate of new brakes. They did the job in one day and covered all the bases, for which I am grateful. My mechanic of over 40 years had just retired (understandably), and I was in need of someone who would take great care of my car. I believe I have found this place, and am very grateful!
Clark G., Controller from Direct Tire & Auto Service responded on 04/28/2025 07:22 AM

We’re happy to step in when a great mechanic retires! Your Toyota is in good hands, and we appreciate you choosing us.  Thanks very much!

Displaying Review 1 - 15 of 342 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.