Business Solutions
English Español
SureCritic / Auto Repair / Doc's Automotive Inc
business image

Doc's Automotive Inc

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(378 Reviews)
100
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
87%
4 stars
8%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

About

Doc's Automotive Corp was formed in July of 2004 by Joe Alvarado to serve the greater Lansing area with quality automotive repair. We started with a 2-bay shop and have expanded our operation to a total of 6-bays. Our shop houses 4 ASE certified technicians, two of which are master technicians. We service all of your vehicles vital Doc's Automotive Corp was formed in July of 2004 by Joe Alvarado to serve the greater Lansing area with quality automotive repair. We started with a 2-bay shop and have expanded our operation to a total of 6-bays. Our shop houses 4 ASE certified technicians, two of which are master technicians. We service all of your vehicles vital systems including brakes, suspension, exhaust, steering, engine, transmission, electrical, HVAC, and maintenance. We pride ourselves in being a family owned and operated business. Join us in making every vehicle a safe and reliable one! ...more

Categories
Auto Repair, Transmission Repair, Oil Change
Contact
(517) 324-5487
Opening in 43 minutes
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2939 Jolly Rd Okemos, MI 48864
Get Directions
Doc's Automotive Inc's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(378 Reviews)
Write a Review
Recent Reviews
CM
gravatar
Colleen M.
Lansing, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2024
10
Highly recommended for integrity & excellent customer service
I've had the absolute best customer service from this establishment. Initial visit was for an oil change and an issue was uncovered when they did an overall check of my vehicle. An estimate was requested and provided same day-straight up information and no upselling to be had. It took me a couple of weeks to schedule the necessary repair (that was on my end, not theirs) and from contactless drop off to in-person pick up of the vehicle I could not be more satisfied. The work was done as promised (and actually ahead of schedule) and I even received an after-service text, inquiring if everything was performing as expected. Thank you to Thaer and the lads for your exceptional customer service and the quality work you perform.
TJ
gravatar
Tamara J.
Haslett, MI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2021
Labor costs
I was shocked to learn the labor cost was $105 per hour, the site showed just 1 green dollar sign which usually means reasonable rates. The did fix my car, were very friendly and fast. The labor costs just left me speechless.
Not Recommended
JF
John F.
East Lansing, MI
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2019
verified customerVerified Customer
Category: Service
John said the service was good.
Recommended
EC
Eric C.
Eaton Rapids, MI
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2019
verified customerVerified Customer
Category: Service
Eric said the employees were pleasant to work with. They were thorough. He had no issues with the service.
Recommended
FC
Fred C.
Okemos, MI
Ford Econoline Wagon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2019
verified customerVerified Customer
Category: Service
Fred said the business was awesome, they were really nice, very helpful, kept him updated and gave him different options. He added that he would like to thank them for the service.
Recommended
MJ
gravatar
Mary J.
Okemos, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2019
Trustworthy and first place I recommend to friends
Trustworthy and first place I take my car. Recommend to anyone needing service. Great mechanics. Fast turnaround and keep you updated on work.
Recommended
JC
gravatar
Jeff C.
East Lansing, MI
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
verified customerVerified Customer
Fast and honest
Showed up late in the day leaking oil. Doc's called me early the next day with the required repairs and pricing. After I agreed, the vehicle was available by late morning. Great work and great price. Will be our go-to place moving forward...
Recommended
DW
Dayon W.
Okemos, MI
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2019
verified customerVerified Customer
Category: Service
Dayon said that the staff is really polite and made him feel comfortable. He added the job took only took one day and everything seems to be working well. He stated that the price wasn't too bad.
Recommended
AG
gravatar
Andrew G.
Okemos, MI
Chevrolet Traverse
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2019
verified customerVerified Customer
Repair work
Chad did a great job fixing our headlight and making our car look as good as new.
Recommended
CW
gravatar
Chelsea W.
Fowlerville, MI
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2019
verified customerVerified Customer
Fast & efficient
They are very fast & efficient. Good pricing as well,
Recommended
TD
Tom D.
Okemos, MI
Honda Civic Sdn
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2019
verified customerVerified Customer
Category: Service
Tom said he is happy with what they did.
Recommended
MS
Marta S.
Livonia, MI
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2019
verified customerVerified Customer
Category: Service
Marta said the service was great.
Recommended
CS
gravatar
Carolyn S.
Okemos, MI
Dodge Grand Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2019
verified customerVerified Customer
Outstanding service, honest
Went somewhere else and was very disappointed. Problem not fixed! Went to Docs and was thrilled with the service, integrity of owner and toughness of repairs. Very reasonably prices.
Recommended
CS
gravatar
Cheryl S.
Okemos, MI
Chevrolet Tracker
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
verified customerVerified Customer
A very honest and trustworthy business!
On our second occasion using Docs for our auto repair we again found them full of integrity. They made right what another shop had neglected and never had a bad word too say against the other shop. They were reasonably priced and honest about what our car did not need even though we would have not known otherwise. Quality work at a fair price but most important we trust them.
Recommended
KS
Kario S.
Lansing, MI
Dodge Charger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2019
verified customerVerified Customer
Category: Service
Kario said they did a good job.
Recommended
Displaying Review 1 - 15 of 378 in total
Businesses Near You
Liskey's Auto & Truck Service
89
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,315 Reviews)
Luft's Garage & Tire Center
95
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(831 Reviews)
Garys Garage
100
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(851 Reviews)
Hub Tire
93
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(362 Reviews)
Spartan Tire
92
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,348 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.