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Don Wood Chevrolet

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(804 Reviews)
83
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores
5.0
ReScore Average
83
Net Promoter Score ®

Business Details

About

As a large auto dealer group in southeast Ohio, Don Wood Chevy Buick Cadillac, Logan, Ohio, will help you quickly get information and find the vehicle that fits your needs. Don Wood Automotive Ltd. is the Logan area's authorized dealer for new Chevy, Buick and Cadillac vehicles.
Don Wood Automotive, Don Wood Chevy Buick Cadillac offers
As a large auto dealer group in southeast Ohio, Don Wood Chevy Buick Cadillac, Logan, Ohio, will help you quickly get information and find the vehicle that fits your needs. Don Wood Automotive Ltd. is the Logan area's authorized dealer for new Chevy, Buick and Cadillac vehicles.
Don Wood Automotive, Don Wood Chevy Buick Cadillac offers the largest inventory of used cars, trucks, SUVs and vans in the area. Our factory trained sales staff can help you locate the car, truck, SUV or van you want.

Don Wood Automotive Ltd. has relationships with dozens of lenders to help you find the prime or sub-prime financing that is right for you. Don Wood Automotive Ltd. can work with you to arrange financing even if you have had bankruptcy, slow pay or other credit problems. Don Wood's factory trained technicians can take care of routine automotive service, major repairs and all Chevy Buick and Cadillac warranty work. Our Chevy Buick and Cadillac parts department carry extensive inventories, and can get most other Chevy Buick and Cadillac parts overnight.

We are proud of the products we sell, proud of what you drive!
...more

Categories
New Car Dealer, Used Car Dealer, Auto Repair
Contact
(740) 385-5624

Business Hours

Mon
8:00 AM - 7:00 PM
Tue
8:00 AM - 7:00 PM
Wed
8:00 AM - 7:00 PM
Thu
8:00 AM - 7:00 PM
Fri
8:00 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
12916 St Rt 664S Logan, OH 43138
Don Wood Chevrolet's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(804 Reviews)

RB
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Regina B.
New Lexington, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2025
verified customerVerified Customer
10
Excellent service
I live in New Lexington. Finding a dependable service center can be challenging. I moved to Ohio in 2020 and found this dealership and I have used Don Wood Chevrolet in Logan for my service needs. Friendly, dependable and reliable service! Highly recommend their service center!
Jeff W., President from Don Wood Chevrolet responded on 02/17/2025 09:36 AM

We appreciate your positive feedback regarding your experiences at Don Wood Chevrolet. It is gratifying to know that you have found our service center to be friendly, dependable, and reliable since your move to Ohio. Your recommendation serves as a testament to our commitment to providing quality service. We look forward to continuing to meet your service needs in the future.


AM
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Ashley M.
Glouster, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
My Experience was great!:)
They cared about what i was looking for and i had no idea when i went there i would find such a great deal and people who did whatever they could to get me in the car i wanted i appreciate all there hard work and dedication to finding me the best suv for my little family thanks again don wood so happy to be apart of the don wood family!:)
Jeff W., President from Don Wood Chevrolet responded on 02/08/2025 09:41 AM

We appreciate your feedback and are pleased to hear about your positive experience with our team. It is gratifying to know that our dedication to understanding your needs and helping you find the right SUV contributed to your satisfaction. Providing exceptional service and ensuring our customers are happy with their purchases is our priority. Your words reaffirm our commitment to these values. Thank you for choosing Don Wood Chevrolet, and we wish you all the best with your new vehicle.


AA
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Ashley A.
Logan, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Great service
This was my first time getting my vehicle serviced here. It was great! Customer service was awesome, waiting room was easy to get to and they even had Friends on. They serviced my vehicle quicker than I thought. And when they were done they took time to tell me what looked good and went through the paperwork with me. Great place to get your vehicle serviced. Honest and transparent. So important and appreciated.
Jeff W., President from Don Wood Chevrolet responded on 02/07/2025 09:39 AM

We appreciate your feedback regarding your recent service experience. It is gratifying to know that you found our customer service to be outstanding and that the convenience of our waiting area contributed positively to your visit. We strive for efficiency in our service process, and we are pleased to hear that your vehicle was serviced in a timely manner. Additionally, your recognition of our commitment to honesty and transparency in the service procedures is valued, as it is a priority for us. Thank you for choosing us for your vehicle servicing needs.


SN
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Sharon N.
Logan, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2025
verified customerVerified Customer
10
Friendly. Quick service!
Great service!
Jeff W., President from Don Wood Chevrolet responded on 02/03/2025 09:38 AM

We appreciate your feedback regarding the service you received. It is our commitment to provide excellent service to all our customers, and it is gratifying to know that we have met your expectations. Your support is valued, and we look forward to serving you again in the future.


Verified Customer
Millfield, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
8
Quick Appointment
Was in and out of the shop within an hour. I asked a couple questions and they were open and honest with the pricing and didn’t pressure me into doing anything else. Very good customer service!
Jeff W., President from Don Wood Chevrolet responded on 01/30/2025 09:39 AM

We appreciate your feedback regarding your recent experience at Don Wood Chevrolet. It is gratifying to know that you found our team to be open and honest in addressing your questions, and that your service was completed promptly. Providing a pressure-free environment while ensuring clarity on pricing is a priority for us. Your positive comments regarding our customer service will be shared with the team.


JP
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Jennifer P.
The Plains, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
10
Routine maintenance
As always everyone was friendly. They performed the oil change, tire rotation and routine inspection quickly. I never feel like I’m wasting the day waiting for my vehicle maintenance to be completed. Highly recommend
Jeff W., President from Don Wood Chevrolet responded on 01/29/2025 09:38 AM

We appreciate your positive feedback and are pleased to hear that you consistently receive friendly service from our team. It is our goal to ensure that maintenance tasks are performed efficiently to minimize any inconvenience to our customers. Your recommendation is invaluable to us, and we look forward to continuing to provide you with excellent vehicle care in the future.


JT
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Jennifer T.
Logan, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Never disappointed!
Don Wood sales and service dept continues to get my vote for excellent customer service and selection! I have purchased vehicles, service, and warrantees here and the staff is alway knowledgeable and ready to help.
Jeff W., President from Don Wood Chevrolet responded on 01/24/2025 09:37 AM

We appreciate your feedback regarding your positive experiences with our sales and service departments. It is gratifying to know that you have consistently received excellent customer service and found our selection to be satisfactory. We strive to maintain a knowledgeable team that is always prepared to assist our customers. Your continued trust in us for your vehicle purchases, service needs, and warranties is valued. Thank you for your support.


Verified Customer
Sugar Grove, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Excellent service
As always Jim and the service department were great
Jeff W., President from Don Wood Chevrolet responded on 01/17/2025 09:38 AM

We appreciate your positive feedback regarding your experience with Jim and our service department. It is gratifying to know that our team consistently meets your expectations. Your support is crucial to us, and we look forward to continuing to serve you in the future.


JH
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Jody H.
Rockbridge, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
10
Quick and easy
I have had my ford F150 oil change done here ( I bought my ford from Don Wood Ford) and have been very happy with the job done. Very quick service and done correctly each time. Kevin Nelson has gotten me on the books very quickly.
Jeff W., President from Don Wood Chevrolet responded on 01/09/2025 09:38 AM

We appreciate you taking the time to share your positive experience. It is gratifying to hear that your oil change for the Ford F150 met your expectations. Our team is committed to providing efficient and reliable service, and we are pleased to know that Kevin was able to assist you promptly. Thank you for choosing Don Wood Chevrolet for your automotive needs.


Verified Customer
Canal Winchester, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/05/2025
verified customerVerified Customer
0
What couldn’t go wrong?
Let me start by raving about our sales person. Shaun was absolutely amazing. He’s always had our best interest at heart and is completely honest about the vehicles we look at. We love doing business with him. Other than that, our experience was sub par. Rather, our post experience has been terrible. We have purchased several cars from Don Wood, and I think this will be our last experience with them. Not only did we pay a down payment, but the company took so long paying off the car that two payments were subtracted from our account and only one was refunded (by the loan company). Don Wood would not take any responsibility for the issue on their end. Don’t count on them to terminate loans/leases. We had two options: make the payments, or have a late payment hit out credit history. Don Wood has taken absolutely no accountability for this issue. Don Wood also didn’t have us sign all the paperwork either. And with the delay was, they also were unable to ensure our plates and memorandum were sent to us prior to the temporary tags expiring. When we asked about it the response was that it should be in the mail. We eventually had to purchase them on our own and pay for a memorandum to not drive illegally in our new vehicle!!! This absolutely should not happen… EVER. We received the plates 19 days AFTER the temporary tags expired. The last issue isn’t Don Woods fault, but we bought a new 2025 Chevy and we had a check engine light come on at 2600 miles. It was as just icing on the cake with all the issues we’ve had. We are absolutely disgusted with the customer service (minus our sales person) that occurred with our purchase. The lack of support concerning the financial issues has completely ruined this experience with Don Wood. We won’t be returning.

BB
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Benjamin B.
Lancaster, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2025
verified customerVerified Customer
9
Great experience, sales and service
Bought vehicle with warranty, and service it here. I schedule oil changes online and they have fixed 2 mechanical issues. Shaun in sales is great as well.
Jeff W., President from Don Wood Chevrolet responded on 01/02/2025 09:34 AM

We appreciate your positive feedback regarding your experience with us. It is gratifying to know that our service team has been able to assist you with your vehicle needs and that you have found our online scheduling system convenient. We also value your recognition of Shaun in sales, as our team strives to provide exceptional service. Thank you for choosing us for your automotive needs. Your continued trust is important to us.


BB
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Brian B.
Glouster, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2024
verified customerVerified Customer
9
Fast professional service friendly personnel
I always call for an appt.The people are friendly and professional.Always a pleasant experience.
Jeff W., President from Don Wood Chevrolet responded on 12/31/2024 09:34 AM

We appreciate your feedback regarding your experiences with our team. It is our priority to provide professional and friendly service to all our customers, and we are pleased to know that we have met your expectations. Your continued support is invaluable to us, and we look forward to serving you in the future.


JB
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Jessica B.
Logan, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2024
verified customerVerified Customer
10
Purchase
Eryn and Travis worked with us to get our latest vehicle. Eryn was great sales person to work with. If you are looking for a new vehicle talk to her.
Jeff W., President from Don Wood Chevrolet responded on 12/30/2024 09:35 AM

We appreciate your feedback regarding your recent experience with Eryn and Travis. It is gratifying to know that Eryn provided exemplary service during your vehicle purchase. We value your recommendation and are committed to ensuring all our customers receive the same level of attention and support. Thank you for choosing us for your automotive needs.


MM
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Micah M.
Athens, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/25/2024
verified customerVerified Customer
1
Cream and sugar
This Don Wood sales location would benefit from increased attention to customers engagement preparations
particularly keeping cream and sugar stocked for any customers waiting on services or sales preparations. Staff should have deviated from the trained practice of repeatedly asking if there's anything they can get me when we established at the beginning of our hours long interactions that these items had not been restocked. Walmart is visible from the sales floor, so it bothered me that no one took the initiative to correct this basic but meaningful oversight by restocking once brought to everyone's attention.

Verified Customer
Haydenville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
10
Quick and easy
Car was completed in the time they said. So far no issues.
Jeff W., President from Don Wood Chevrolet responded on 12/20/2024 09:40 AM

We are pleased to hear that your vehicle was completed within the promised timeframe and that you are experiencing no issues with it. Your satisfaction is important to us, and we appreciate your trust in our services. If you require any further assistance or have any questions in the future, please do not hesitate to reach out.

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