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Don Wood Ford Lincoln

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,226 Reviews)
78
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
8
Total ReScores
4.9
ReScore Average
78
Net Promoter Score ®

Business Details

About

Don Wood Ford in Athens, Ohio serves the Midwest including surrounding areas of Columbus, Lancaster, and Parkersburg, OH. We have an enormous inventory of vehicles to select from. Whether you’re looking for a car, truck, van, or SUV, chances are we will have exactly what you are looking for. We have New Ford vehicles and a variety of Pre Don Wood Ford in Athens, Ohio serves the Midwest including surrounding areas of Columbus, Lancaster, and Parkersburg, OH. We have an enormous inventory of vehicles to select from. Whether you’re looking for a car, truck, van, or SUV, chances are we will have exactly what you are looking for. We have New Ford vehicles and a variety of Pre Owned automobiles to select from. Don Wood Ford is a preferred choice of Ford dealerships near Columbus for residents that want excellent pricing and amazing service. We strive to provide an amazing customer experience every time you visit our dealership, whether it’s for routine service, parts or buying your next vehicle.

Don Wood Ford has all the newest Ford models available including the Ford Focus, Taurus, Explorer, Edge, Escape, F-150, Expedition and Mustang. We provide auto financing for good and bad credit histories. Our Finance Team is dedicated to helping you obtain competitive interest rates and low monthly payments that you can afford.
...more

Categories
New Car Dealer, Used Car Dealer, Auto Repair
Contact
(740) 593-6642

Business Hours

Mon
8:00 AM - 7:00 PM
Tue
8:00 AM - 7:00 PM
Wed
8:00 AM - 7:00 PM
Thu
8:00 AM - 7:00 PM
Fri
8:00 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
2065 E State St Athens, OH 45701
Don Wood Ford Lincoln 's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,226 Reviews)

DB
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Donald B.
Buchtel, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
keyless entry programming
Returned to have the keypad programmed on my truck. The service guys always do a great job of taking care of everything. Got there early, and it was completed and I was on my way around the time my appointment was scheduled to start. Bradley and Larry are always great to work with.

RM
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Richard M.
The Plains, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Excellent service
Excellent service, dropped off my truck and was ready as promised
Jeff W., President from Don Wood Ford Lincoln responded on 04/02/2025 09:41 AM

We appreciate your positive feedback regarding your recent experience with our service department. It is gratifying to know that our commitment to timely service met your expectations. Thank you for trusting us with your truck; your satisfaction is our priority.


Verified Customer
Athens, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2025
verified customerVerified Customer
10
Top notch service, as usual!
The DW Service Team are outstanding! They are such an efficient, professional group! I will go nowhere else!
Jeff W., President from Don Wood Ford Lincoln responded on 03/23/2025 09:42 AM

We sincerely appreciate your positive feedback regarding the DW Service Team. It is gratifying to know that you experienced efficient and professional service during your visit. Your loyalty is invaluable to us, and we remain committed to providing you with the highest level of service in the future. Thank you for choosing us as your preferred service provider.


CW
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Casey W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
Very professional
I had a pleasant experience at this dealership. I typically go to Astorg but their appointment times were booked out so I figured I’d give Donwood a try since a family member always does business here. Easy to schedule the appointment online and there’s a nice waiting area. Everyone was very friendly and the price was pretty fair.
Jeff W., President from Don Wood Ford Lincoln responded on 03/13/2025 09:39 AM

We appreciate your feedback and are pleased to hear about your pleasant experience at our dealership. Our team strives to provide a welcoming atmosphere and efficient services, and it is gratifying to know that you found it easy to schedule your appointment online and enjoyed the amenities of our waiting area. We value the trust you placed in us, especially as a referral from a family member. Your satisfaction with our pricing is also important to us. Thank you for choosing Don Wood Ford Lincoln for your automotive needs.


MN
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Michael N.
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
verified customerVerified Customer
10
Thanks for fixing my daughter's car!
My daughter is a student at Ohio University. On the day she drove back to school after winter break, her car's engine died due to a known design flaw that is subject to a recall. But, the parts to fix it are not yet available. When this failure occurs, it literally ruins the engine. I am over 3 hours away. When my daughter called me with the symptoms, I had a good idea that the engine would need to be replaced. We had the car towed to Don Wood Ford. When they got the car into the shop, they quickly determined my suspicions were correct. Bradley, the service advisor was friendly and straightforward. He told me it would probably be about a month to get a new engine (which it was). Once the parts were received, they got the car put back together quickly. I was (and still am a little) nervous after a repair of such magnitude, hoping that everything was done perfectly. She's had it back for a couple of days and says that so far, it's running great. She has to drive it 160 miles home for spring break next week. I'll feel a lot better after that "test drive". So far, so good! Thanks Bradley and the crew at Don Wood Ford.
Jeff W., President from Don Wood Ford Lincoln responded on 03/02/2025 09:39 AM

We appreciate your detailed feedback regarding your recent experience with our service department. It is concerning to hear about the issues your daughter faced with her vehicle, but we are glad that our team was able to address the situation efficiently. We recognize the anxiety such repairs can cause, especially when it involves significant components like an engine. It is reassuring to learn that the vehicle is operating well after the repair and that your daughter is preparing for her upcoming drive. Rest assured, our team strives to provide the highest quality of service, and your confidence in our work is important to us. Should you have any further questions or require assistance in the future, please do not hesitate to reach out.


Verified Customer
Chesterhill, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Great service
Always great service. Super friendly.
Jeff W., President from Don Wood Ford Lincoln responded on 02/27/2025 09:38 AM

We appreciate your positive feedback regarding your experiences with our service team. It is encouraging to know that our efforts to provide friendly and reliable service are recognized by our valued customers. Your satisfaction is important to us, and we remain committed to maintaining this standard of excellence. Thank you for choosing Don Wood Ford Lincoln.


Verified Customer
Athens, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Professional service, no hassles
In and out, service dept was a pleasure.
Jeff W., President from Don Wood Ford Lincoln responded on 02/20/2025 09:42 AM

We appreciate your positive feedback regarding your experience with our service department. It is gratifying to know that our team was able to provide you with efficient and pleasant service. We remain committed to maintaining high standards in customer care and look forward to serving you in the future.


DD
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Don D.
Athens, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2025
verified customerVerified Customer
10
Brake Job
Brakes were starting to make “that sound”. Contacted the Service Desk and talked to Brad. They didn’t have any appointments until the next week. Explained I had an out of town trip planned. He said if I could drop it off, they would see if they could work it in to the schedule. I did and they did!! Had the vehicle back in 2 days. Thanks Brad & Larry!!!!
Jeff W., President from Don Wood Ford Lincoln responded on 02/03/2025 09:38 AM

We appreciate you taking the time to share your experience with our service team. It is gratifying to know that your concerns regarding the brakes were addressed promptly and effectively. We strive to accommodate our customers' schedules and are pleased that we were able to fit your vehicle into our service timetable. Your recognition of our team members is noted; they are dedicated to providing exceptional service. Thank you for your business, and we look forward to continuing to serve you in the future.


LT
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Lisa T.
Dublin, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
10
Great experience
Kristen is great to work with! Honest and hard working! Be sure to see her for your next car purchase!!
Jeff W., President from Don Wood Ford Lincoln responded on 01/31/2025 09:39 AM

We appreciate your positive feedback regarding your experience with Kristen. Her dedication to providing honest and hardworking service is truly commendable. Your recommendation is valuable, and we are pleased to know that you found the process to be satisfactory. Thank you for choosing us for your vehicle needs.


SM
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Sidney M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Don wood is great !
Great work, great price, great timing, great communication. Nice and easy to work with.
Jeff W., President from Don Wood Ford Lincoln responded on 01/30/2025 09:39 AM

We appreciate your feedback and are pleased to hear that you had a positive experience with our services. It is our priority to provide high-quality work and clear communication while ensuring a smooth process for our clients. Your satisfaction is important to us, and we look forward to continuing to meet your expectations in the future.


WW
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Willard W.
The Plains, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
2
Pre trip service
Going on winter trip. I feel much more comfortable after having truck serviced.
Jeff W., President from Don Wood Ford Lincoln responded on 01/25/2025 09:38 AM

We appreciate your feedback regarding the service performed on your truck. It is gratifying to know that you feel more comfortable and prepared for your winter trip. Ensuring the safety and reliability of your vehicle is our top priority, and we are pleased to have met your expectations. Safe travels on your journey.


KM
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Kathryn M.
Glouster, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2025
verified customerVerified Customer
10
Very helpful
Everything went will, very satisfied!
Jeff W., President from Don Wood Ford Lincoln responded on 01/20/2025 09:37 AM

We appreciate your positive feedback regarding your experience with us. It is gratifying to know that everything went well and that you are satisfied with the service provided. Your satisfaction is our priority, and we look forward to continuing to meet your automotive needs in the future.


RV
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Roger V.
Guysville, OH
Ford F350sd
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2025
verified customerVerified Customer
10
Great Customer Service - Service Dept
Knowledgeable, Professional, Trustworthy and Nice. Best Service Dept in town!

They make me feel like family.

Roger V.
Jeff W., President from Don Wood Ford Lincoln responded on 01/19/2025 09:38 AM

We appreciate your positive feedback regarding your experience with our service department. It is gratifying to know that you found our team knowledgeable, professional, and trustworthy. We strive to create an environment where our customers feel valued and supported, akin to family. Your endorsement is important to us and reflects the dedication of our staff. Thank you for choosing us for your automotive needs.


JA
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John A.
Athens, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Brake Service
New rear brake pads were done quickly. Bradley is a knowledgeable advisor.
Jeff W., President from Don Wood Ford Lincoln responded on 01/17/2025 09:38 AM

We appreciate your positive feedback regarding your recent experience with our service team. It is gratifying to hear that the rear brake pad installation was completed efficiently and that our advisor provided you with the knowledgeable assistance you expected. Your satisfaction is important to us, and we look forward to serving you in the future.


Verified Customer
Athens, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
10
Service Department Excellent
Bradley in Service did great!
Jeff W., President from Don Wood Ford Lincoln responded on 01/16/2025 09:37 AM

We appreciate your positive feedback regarding your experience with Bradley in our Service Department. It is rewarding to know that his efforts contributed to your satisfaction. Providing quality service to our customers is our priority, and your acknowledgment reinforces our commitment. Thank you for choosing Don Wood Ford Lincoln.

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