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Don Wood Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(667 Reviews)
76
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
24
Total ReScores
4.7
ReScore Average
76
Net Promoter Score ®

Business Details

About

Allow Don Wood Hyundai in Athens, OH to take care of all your automotive needs. Our professional sales consultants would like to help you select the new or used Hyundai vehicle you’ve always wanted. We are here to assist you every step of the way no matter what your automotive needs are, from helping with your financing needs, ordering Allow Don Wood Hyundai in Athens, OH to take care of all your automotive needs. Our professional sales consultants would like to help you select the new or used Hyundai vehicle you’ve always wanted. We are here to assist you every step of the way no matter what your automotive needs are, from helping with your financing needs, ordering parts, or servicing your car. Please take a look at our extensive online inventory of new Hyundai vehicles and used cars in Athens. The Hyundai Genesis, the all-new Accent, or the Sonata are only a few of the Hyundai cars we feature. You won't find a better selection of new and used cars anywhere in the greater Ohio area.

For all your service needs, bring your vehicle to Don Wood Hyundai. Schedule your service appointments or order parts from Don Wood Hyundai online. Our reliable and trustworthy technicians provide the best care you’ll find at any Hyundai dealer. Check often because we regularly offer savings and special offers. Our dealership provides the highest level of customer service and satisfaction possible to our customers.
...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(740) 589-3669

Business Hours

Mon
9:00 AM - 7:00 PM
Tue
9:00 AM - 7:00 PM
Wed
9:00 AM - 7:00 PM
Thu
9:00 AM - 7:00 PM
Fri
9:00 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
810 E. State Street Athens, OH 45701

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

Categories
Contact
(740) 593-6641
No Business Hours Provided

Business Hours

* No Time Zone Provided
810 E. State Street Athens, OH 45701

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
3
Total ReScores
4.3
ReScore Average
78
Net Promoter Score ®

Business Details

Categories
Contact
(740) 593-6641
No Business Hours Provided

Business Hours

* No Time Zone Provided
810 E. State Street Athens, OH 45701
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(667 Reviews)

Verified Customer
Nelsonville, OH
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/15/2024
verified customerVerified Customer
3
Category: Service
Not good, not happy
Our car threw the error “hybrid error” we had it towed to Don Wood, which is where we bought the car and are regular customers at. It took a week and a half to even be looked at. They then said it needed a battery, but they had to wait until it came in from head office. In total it took 7 weeks for the car to be completed. This is after many phone calls, and us stopping in multiple times a week. The only positive experience was the new service manager Matt, and the service staff. They were continually pleasant, and kind to speak with. Matt did push our car through and was able to get it fixed in a timely manner once he took on as the service manager roll.

All in all, it was a horrible experience and if we would’ve known the extent it would have taken for us to get our car back we would not have taken it there. I called Hugh white and astorg while our car was in Don Wood because I had no faith in Don Wood. The day Matt talked with us, was the day we were going to have it towed to Astorg. Matt did ease our concerns and was able to get it fixed.
Jeff W., President from Don Wood Hyundai responded on 11/16/2024 10:11 AM

Thank you for sharing your detailed feedback. We sincerely apologize for the extended timeline and frustration you experienced while waiting for your vehicle’s repair. We understand how inconvenient and stressful this must have been, and we’re truly sorry for not meeting your expectations.

We’re glad to hear that Matt and the service staff were able to provide a positive experience and ultimately resolve the issue in a timely manner once he stepped in. Your kind words about their professionalism and dedication mean a lot to us.

We appreciate your loyalty as a regular customer and are taking your feedback seriously to improve our communication and efficiency moving forward. If there’s anything further we can do to address your concerns, please don’t hesitate to reach out directly. Thank you for giving us the opportunity to make things right.

Jeff Wood
President
Don Wood Automotive
donwood@donwood.com
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