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SureCritic / Don Wood Polaris and Hisun
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Don Wood Polaris and Hisun

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(137 Reviews)
62
Write a Review

Score Details

5 stars
73%
4 stars
6%
3 stars
1%
2 stars
3%
1 star
14%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
Original Review
Overall Rating 1.2/5Overall Rating 1.2/5Overall Rating 1.2/5Overall Rating 1.2/5Overall Rating 1.2/5
6
Total ReScores™
3.7
ReScore™ Average
62
Net Promoter Score ®

Business Details

About

Don Wood Polaris in Athens, OH is your dealership for Polaris ATVs, Rangers and RZRs. Check out the latest ATVs and Rangers from Polaris, including the Sportsman, Outlaw, Scrambler, ATVs or Ranger, Ranger Crew, Ranger Diesel, Ranger 6x6, Ranger XP, Ranger EV (Electric Vehicle), RZR XP, RXR 4 and RZR S. If you need a part for your Polaris Don Wood Polaris in Athens, OH is your dealership for Polaris ATVs, Rangers and RZRs. Check out the latest ATVs and Rangers from Polaris, including the Sportsman, Outlaw, Scrambler, ATVs or Ranger, Ranger Crew, Ranger Diesel, Ranger 6x6, Ranger XP, Ranger EV (Electric Vehicle), RZR XP, RXR 4 and RZR S. If you need a part for your Polaris ATV, Ranger, or RZR, check out the Genuine Polaris Parts page. Whether you need a complete rebuild or a simple oil change, our service technicians will help keep your Polaris ATV, Ranger or RZR in top running condition. At Don Wood Polaris, we also carry a large selection of aftermarket parts and accessories from Marshall, Tucker Rocky, and Parts Unlimited. If you have any questions, feel free to give us a call. ...more

Categories
Contact
(740) 589-3650
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 7:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
1 Townsend Place Athens, OH 45701
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Don Wood Polaris and Hisun's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(137 Reviews)
Write a Review
Recent Reviews
JB
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Justin B.
Murray City, OH
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
10
New tires put on my Turbo R
I made a phone to Don Wood Polaris and spoke to Jason Ashcraft and asked him if I could drop off my wheels and tires for my 2023 Turbo R that I purchased from Don Wood Polaris and he told me to bring them down whenever I got time and they would definitely take care of me. I dropped them off on a Tuesday afternoon and by the time I got home that evening I received a text from Mr Ashcraft advising me that my wheels and tires are mounted on my new wheels and ready to be picked up. Don Wood Polaris treats everyone like they are family. The service department is phenomenal and Jerry Crum is THE BEST IN THE BUSINESS WHEN IT COMES TO KNOWING THE INS AND OUTS OF POLARIS. I will definitely be a CUSTOMER FOR LIFE with Don Wood Polaris.
SA
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Scott A.
Pomeroy, OH
Toyota Tacoma 2WD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/01/2024
verified customerVerified Customer
7
Courteous check in but...
Check in was quick and the service tech was very courteous but if you're going to have Hisun in the name, should have an oil filter in stock and your app should have it listed to schedule service.
GS
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Gary S.
Stoutsville, OH
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2024
verified customerVerified Customer
10
Great
Great group of people, bought doors for our Polaris, they ran off directions to install, Thank You
MG
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Michael G.
Long Bottom, OH
Ford Ranger
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/21/2024
verified customerVerified Customer
0
Not very satisfied
Toot over 6 weeks to replace a seal and still haven’t gotten the washer pump fixed. Changed me a50 dollar deductible for every thing they did . Not right
Jason A., General manager from Don Wood Polaris and Hisun responded on 09/22/2024 08:09 PM

Hi Michael thanks for the feedback, however when theres a national backorder on a part it takes a little more time getting the repair done , Also the $50 dollar  deductibles you paid were put in place by Polaris as part of their extended service contract policy. 

DK
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Darrin K.
Amanda, OH
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2024
verified customerVerified Customer
10
Quick turn around for service.
Great dealer to work with. Friendly and professional and the service department is quick and responsive.
JB
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Jeffery B.
Racine, OH
Polaris RAZOR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2024
verified customerVerified Customer
10
Fast !! Friendly !! Best service ever !!
Called explained my problem. Service said bring it in. Took it in. Fixed in less than an hour. Real satisfied !!!
RM
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Ron M.
Kingston, OH
Polaris RANGER
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2024
verified customerVerified Customer
10
Excellent experience overall
From Jason and Jade during the purchasing of the Ranger to going down for my first service all has been great. Jason said at purchase time we will take care of you. From a quick in and out first service we are off to a great start. Very impressed thus far
BH
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Bill H.
Belle Center, OH
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2024
verified customerVerified Customer
10
jason is a wonderfull person to work with service best in ohio
find the service and sales best in ohio would not buy anywhere else
KD
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Kelson D.
Rockbridge, OH
Polaris GENERAL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2024
verified customerVerified Customer
10
Great service, great atmosphere.
If you need to purchase a fun ride, Jade Keiffer is your sales rep and coordinator for all accessory and service needs!
GS
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Garry S.
Stoutsville, OH
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2024
verified customerVerified Customer
10
friendly, and quick service
very happy with the Polaris 570, when it came time for first service, they got us right in , very pleased, great group of people,Thank you
EC
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Eric C.
Hamden, OH
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2024
verified customerVerified Customer
10
Fast professional service
The guys at don wood polaris made quick work of getting my pro R in for a full service and getting it back to me in a timely manner with fast ,friendly,professional service . Thanks!!
JB
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Jeffery B.
Racine, OH
Polaris RAZOR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2024
verified customerVerified Customer
10
Same day service. Called to make a service appointment. They said bring it in no waiting.
Fast friendly service.
Jason A., General manager from Don Wood Polaris and Hisun responded on 03/07/2024 01:11 PM

Thank you for the kind words Jeffery , We work hard to keep our customers ours . See you the next time . 

JA
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Jason A.
Logan, OH
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2023
verified customerVerified Customer
10
First service
Good team
Verified Customer
Athens, OH
Polaris RANGER
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/23/2023
verified customerVerified Customer
9
EV repair
Good Service

Diagnosis and repairs done as per estimate
LW
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Larry W.
Gallipolis, OH
Polaris general 1000
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2023
verified customerVerified Customer
10
Quick service as always
Problem was taken care of quickly
Displaying Review 1 - 15 of 137 in total
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