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Donn's Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,092 Reviews)
93
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

About

Donn's Auto Service Inc. has been family operated since July 1996, and in business for 26 years. Donn and his crew of professionally trained and certified auto mechanics has been repairing and extending the life of cars and light duty trucks since 1974. With over 40 years of automotive repair experience in Middleton and on Madison's west Donn's Auto Service Inc. has been family operated since July 1996, and in business for 26 years. Donn and his crew of professionally trained and certified auto mechanics has been repairing and extending the life of cars and light duty trucks since 1974. With over 40 years of automotive repair experience in Middleton and on Madison's west side, Donn continues to deliver the kind of reliable service and personal attention that has helped Donn's Auto Service Inc. grow into one of the area's most successful auto repair shops. ...more

Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(608) 827-6162

Business Hours

Mon
7:30 AM - 4:00 PM
Tue
7:30 AM - 4:00 PM
Wed
7:30 AM - 4:00 PM
Thu
7:30 AM - 4:00 PM
Fri
7:30 AM - 4:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
8608 Fairway Pl Middleton, WI 53562-2504
Donn's Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,092 Reviews)

Verified Customer
Sauk City, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Trustworthy
Donn got my vehicle right in and as always went way beyond what was expected! It's an incredible feeling to know you can completely trust your mechanic. They do you right and are truly looking out for their customers and their rides!

RS
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Randy S.
Middleton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Job well done
Donn was no hassle friendly great place to go 👍
Donn S. from Donn's Auto Service responded on 05/01/2025 02:25 PM

Thank you Randy for taking your time to fill out your Great review  Donn


MW
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Martin/Ann W.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2025
verified customerVerified Customer
10
Engine light on
Donn’s diagnosis and prompt fixing of my vehicle was again a good experience. Always confident we get what is needed for our vehicle repair and a full explanation of why.
Donn S. from Donn's Auto Service responded on 04/29/2025 05:44 AM

Marty ,
Thank you for taking time to leave us a review.  It measns a lot to the team here.
Glad you are happy with the service on your Jeep.

Chris 


RS
RITA S.
Cross Plains, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Personalized service
I it was my first visit to Donn's Auto. I took my car in for an oil change and spring look over and Donn's Auto took the time to go over my car's maintenance schedule for future mileage milestones and what to expect. This took extra time and I appreciate it.
Donn S. from Donn's Auto Service responded on 04/25/2025 05:37 AM

Rita,
Thank you for taking the time to leave us a great review. We are glad you had a great experiance with us. We try to treat our customers the way we would like to be treated. Thank you again for the review and for being our customer

The Team at Donns Auto 


AH
Adam H.
Middleton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
Category: Service
Adam said he has been going there for years. They are the best.
Recommended

JR
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JORDAN R.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
9
Great service on alignment.
They did a great job with doing an alignment on my Camry and were willing to work with me on parts I installed myself. Inspected my work and were open about what needed to be done.
Donn S. from Donn's Auto Service responded on 04/09/2025 05:35 AM

Jordan,
Thank you for taking the time to review us. Also Thank you for working with us and being flexable when we were unable to get you in at your scheduled appointment time. 

Chris


Verified Customer
Poynette, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Very convenient and always has vehicle ready to pick up when promised.
Always has done a.great job of getting repairs done on my car within the proposed time and reasonably priced.
Donn S. from Donn's Auto Service responded on 04/04/2025 05:32 AM

Gordy,

Thank you for taking the time to leave us a great review. Donns Team works hard to provide the best service we can for our customers. We look forward to the next time you need service. 

Chris at Donns Auto Service


HK
HRISTIAN K.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
Just excellent
Quick and efficient. Highly recommended.
Donn S. from Donn's Auto Service responded on 04/02/2025 09:25 AM

Hristian, 

Thank you for taking time out of your day to leave us a review, It means a lot to the team at Donns Auto Service. 
Chris


Verified Customer
Middleton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Kind people
I bring my husband’s truck here because they are real people, kind and care about their work.
Donn S. from Donn's Auto Service responded on 03/31/2025 06:56 AM

Charrisse,

Thank you for taking the time to leave us a review. We really apprieciate it.

Donn S. from Donn's Auto Service responded on 03/31/2025 06:57 AM

C.R. 

Thank you for the kind words and taking the time to leave us a review. We reallly appriciate it. 


KZ
KAYCIA Z.
Middleton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
9
Oil change
I had an excellent experience at Don’s! They were extremely accommodating, fitting me into their busy schedule. Quick and efficient service. My oil change went smoothly. Would highly recommend!
Donn S. from Donn's Auto Service responded on 03/24/2025 08:37 AM

Kaycia,
Thank you for taking the time to leave us a great review. We apprieciate the kind words.
We are always here for your vehicle needs. Thank you again

Chris at Donns Auto Service


MM
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Mark M.
Verona, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2025
verified customerVerified Customer
10
Most reasonable service on the west side
Since my first visit to Donn’s, I have sworn off the dealers. My cars get excellent service here for significantly less than what dealerships charge. And they have a high trust factor with me. I highly recommend them.
Donn S. from Donn's Auto Service responded on 03/17/2025 01:15 PM

Mark,

Thank you for taking the time to leave us a great review. We apprieciate you and your loyalty.

The Team at Donns Auto Service


JR
JEDD R.
Middleton, WI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/17/2025
verified customerVerified Customer
0
Lame business tactics
A few things. I don’t support businesses that charge the customer the 3% credit card fee. I’m tired how in the USA it’s the consumers duty to makes up for the fees of the business. As a business owner, you take that hit. Don’t pass it onto the consumer. If that 3% is making or breaking it for your business you’ve got other issues. Next, I was given a price for the job and then when asked for a price break down was told “the boss just came in and said we can knock it down for you for this price.” Yea, okay. I’m from the streets and that’s one of the oldest tricks in the book. For those two reasons. I’m out.
Donn S. from Donn's Auto Service responded on 03/24/2025 09:59 AM

Judd,
 I am sorry you feel you had a bad experiance at Donns auto. The 3% fee added to cards is not from us, it the credit card proccesing company, it is out of our hands. We also pay a percentage to process cards. It is a new thing the card companies are doing, i think you will start to find it at all business. as far as the cost of repairs, The owner is the only one who can discount reapir costs to the customer and all discounts must be run through him. We would love another chance to earn your business and trust. We would like to make things right with you.

Chris at Donns Auto Service


Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
8
Got a diagnostic done on my car
Good service, didn’t push me towards anything
Donn S. from Donn's Auto Service responded on 03/17/2025 01:16 PM

Corbin, 
Thank you for the review. 

The team at Donns Auto


AM
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Amelia M.
Cross Plains, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Battery and fuse issue
They are kind and fair.
Donn S. from Donn's Auto Service responded on 03/12/2025 05:40 AM

Amelia,
Thank you for leaving us a review. We appriciate your patience while waiting for your part to arrive. 

Chris


CM
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Carol M.
Middleton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Oil change, fluids, tire rotation
Excellent service...in the shop and at the front desk!! When you find a great mechanic, it's a huge relief. I've found mine...20 years ago!!!
Donn S. from Donn's Auto Service responded on 03/11/2025 10:55 AM

Carol, Thanks for the great review.  We try to provide the best service and value to our customers. Congrats to your son on his promotion. Hope to see you for your future vehicle service needs. 

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