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Downtown Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(823 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
5.0
ReScore Average
90
Net Promoter Score ®

Business Details

About

DOWNTOWN AUTOMOTIVE - Keeping you safe on the road! DOWNTOWN AUTOMOTIVE - Keeping you safe on the road!

Categories
Auto Maintenance, Oil Change, Transmission Repair
Contact
(541) 343-4225

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
407 E 11th Ave Eugene, OR 97401

DS
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Doreen S.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Fast and friendly
I’m so glad Wes and Luis could get me in same day I called and had my rear brakes replaced by the next afternoon! Wes is definitely such a doll, he drove me home and we had a great chat about cars and trucks, very knowledgeable for a young man. Luis is so experienced and like an old friend I’ve known for years. I’ll be checking in with them for future car service!

AV
Alex V.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
Category: Service
Alex said they have good service and do the work in a timely manner.
Recommended

Verified Customer
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
10
VW Car and Driver Very Happy
Quick, full scope work, good communication. Appreciate receiving a Lyft after dropping off the car and getting personably picked up when the car was ready! I've experienced a handful of the larger shops missing key requests and not completing the work thoroughly but here they get it all done efficiently. Called midday and they got me in and out the very next day. It was icing on the cake when I dropped the car off and they immediately did small things they could& were offering to show me how to do them, then asked if Id like the time for my clock fixed. It was a relief seeing how familiar they were with VW settings, etc.

BF
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Beth F.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2025
verified customerVerified Customer
10
Great service
Always get good service. Luis is the best!

JR
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Jamyrion R.
Coos Bay, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
10
Above and Beyond Experience
Got told numerous times by other places theres no leak and everything should be fine after forking them hundreds to figure out why my car isnt working correctly. One visit with these guys and they located the issue no problem and were even SUPER generous in their pricing of labor and services! I initially couldnt afford the work needed to be done but he presented me with 2 options to get it paid to make sure i hit the road safely!

JS
Jessica S.
Oregon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
Category: Service
Jessica said they are reliable, personable, educated, and their service is fast.
Recommended

CH
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Charles H.
Coos Bay, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2024
verified customerVerified Customer
10
2014 Fiat 500L
Still the gold standard. We’d been ignoring a few issues needing attention so the repairs took a bit longer than expected, but we’ve got the little Italian back now and she’s singing like Pavarotti again! Thanks!

Charles Hurbis, MD

SW
Sarah W.
Eugene, OR
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/27/2024
verified customerVerified Customer
Category: Service
Sarah said the service was good but it wasn't out of this world, there could always be room for improvement. She has recommended them.
Recommended

Verified Customer
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2024
verified customerVerified Customer
9
Great, informative
Everyone was very informative, same day repair plus good work.

JJ
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Janeen J.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2024
verified customerVerified Customer
10
walked in with mystery noise
I was happily surprised that they were able to fix my car the same day I walked in.. and fixed several other brake issues! The car brakes much better, steering is crisp and no more weird car noises! I really appreciate your customer service and willingness to educate me about my car!

JH
Jackson H.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2024
verified customerVerified Customer
Category: Service
Jackson said they are quick and super easy to work with.
Recommended

HP
Hazell P.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2024
verified customerVerified Customer
Category: Service
Hazell said they were really good. They had great service, they got it done, and they were very communicative.
Recommended

KC
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Kari C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2024
verified customerVerified Customer
10
Helpful
Reasonable prices, clear communication, Lyft rides

LI
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Laura I.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2024
verified customerVerified Customer
10
Great as usual
Good service, clear communication, reasonable prices, transparency on the work being done. And friendly to boot.

SL
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Sandra L.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2024
verified customerVerified Customer
9
Hones, fast and efficient
I feel I can rely on Down Town Auto to be honest, charge a fair rate and do an excellent job of taking care of my car.

Displaying Review 1 - 15 of 823 in total
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