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Downtown Car Care Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,198 Reviews)
94
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
94
Net Promoter Score ®

Business Details

About

Downtown Car Care Center is your one-stop shop for all vehicle repair needs in the city of Indianapolis, IN.

We specialize in auto repair and maintenance. No matter what type of vehicle you drive, our team has the industry experience to provide you with the best service to ensure that your vehicle runs smoothly and safely.
Downtown Car Care Center is your one-stop shop for all vehicle repair needs in the city of Indianapolis, IN.

We specialize in auto repair and maintenance. No matter what type of vehicle you drive, our team has the industry experience to provide you with the best service to ensure that your vehicle runs smoothly and safely.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(317) 637-2419

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
725 N Capitol Ave Indianapolis, IN 46204
Downtown Car Care Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,198 Reviews)

BC
Blaine C.
Indiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
Category: Service
Blaine said they always have very good customer service at competitive prices.
Recommended
Downtown Car Care C. from Downtown Car Care Center responded on 01/21/2025 09:37 AM

We're glad to hear that you appreciate our customer service and competitive pricing! It's our mission to keep both cars and smiles running smoothly around here. If you ever need anything else or have questions, just give us a shout. Your satisfaction keeps our engine running!


HH
Heath H.
Indiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
Category: Service
Heath said it was easy to make an appointment, they were accommodating getting him in, they did a really good job and he had a good professional feeling about the business.
Recommended
Downtown Car Care C. from Downtown Car Care Center responded on 01/17/2025 09:37 AM

We appreciate you taking the time to share your experience! It’s great to hear that you found the appointment process easy and that we were able to fit you in smoothly. A professional atmosphere is key in our line of work, and we're glad to see that it made a positive impression on you. We'll keep up the good work—after all, our goal is to make car care as stress-free as possible. Safe travels ahead!


CK
Cory K.
Indiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
Category: Service
Cory said they had always had great service, got him super quick out the door and had always done a good job.
Recommended
Downtown Car Care C. from Downtown Car Care Center responded on 01/14/2025 09:35 AM

We appreciate hearing that you consistently receive great service. It's fantastic to know that our team has been able to get you in and out quickly while keeping quality in focus. If we had a medal for speed and craftsmanship, we’d have a whole trophy case by now! Looking forward to keeping your ride in tip-top shape.


JT
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Jamie T.
Indianapolis, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
10
10/10 review
I always have nothing but great experiences with Downtown Car Care. I have been using them for almost 10 years now, and would never take my car anywhere else. They are honest, great communicators, always accommodating, and provide excellent service across the board.
I always recommend them to my friends and family!
Downtown Car Care C. from Downtown Car Care Center responded on 12/14/2024 09:37 AM

It's fantastic to hear that you’ve been a loyal customer for nearly a decade! We appreciate your trust and the glowing recommendation to your friends and family. It sounds like we might need to start selling fan club t-shirts at this rate! We're committed to keeping your car in tip-top shape and ensuring you have a fantastic experience every time. Thanks for being such an invaluable part of our Downtown Car Care community!

Downtown Car Care C. from Downtown Car Care Center responded on 12/16/2024 05:43 AM

Thank you Jamie for the referals and its always a pleasure to see you!!

Kathy Warren


317-637-2419


LG
Leon G.
Indiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
Category: Service
Leon said the service was really quick.
Recommended
Downtown Car Care C. from Downtown Car Care Center responded on 12/14/2024 09:37 AM

We appreciate you taking a moment to share your experience with us. Quick service is like finding an extra fry at the bottom of the bag—always a pleasant surprise! We're glad we could get you back on the road in no time. Your support means a lot to us!


GM
Greg M.
Indiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
Category: Service
Greg said they are nice, they tell the truth and they help as much as possible.
Recommended
Downtown Car Care C. from Downtown Car Care Center responded on 12/06/2024 09:37 AM

We appreciate your feedback! It's great to hear that our team is hitting the mark with honesty and helpfulness. We strive to provide genuine service, so it's nice to know we're making a difference. If your vehicle ever needs a little TLC again, we’ll be here, ready to lend a hand!


GL
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Gary L.
Indianapolis, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2024
verified customerVerified Customer
9
Quick and reasonably priced
Examined all the brakes at no charge.
Downtown Car Care C. from Downtown Car Care Center responded on 11/28/2024 09:35 AM

We appreciate you taking a moment to share your experience! It's great to hear that our complimentary brake examination hit the mark. At Downtown Car Care Center, we believe everyone deserves a stress-free ride, and we aim to keep those brakes in tip-top shape so you can drive with confidence. If your brakes could talk, we’re pretty sure they'd be singing our praises!


MP
Maria P.
Brownsburg, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2024
verified customerVerified Customer
Category: Service
Maria said she always has good service with them.
Recommended
Downtown Car Care C. from Downtown Car Care Center responded on 11/09/2024 09:37 AM

We really appreciate the kind words about our service! It’s great to hear that we’re managing to keep your vehicle happy and healthy. If your car could talk, it would probably say it loves visiting us! Looking forward to keeping up that good work.


SH
Sarah H.
Indiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2024
verified customerVerified Customer
Category: Service
Sarah said she was very impressed with how quickly they got her in and how kind everybody was.
Recommended
Downtown Car Care C. from Downtown Car Care Center responded on 11/08/2024 09:37 AM

We appreciate your feedback and are glad to hear that your visit was speedy and the team was kind. It's always our goal to keep the wheels turning smoothly and to make everyone feel welcome. We're over here, ready to help, so if you ever need us again, just give a holler!


RB
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Ruben B.
Mazda 3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2024
verified customerVerified Customer
10
The Neighborhood Honest Mechanic
Downtown Car Care continues to excel at being an honest mechanic in an age where more mechanics and dealerships are being increasingly less honest. They do not oversell services but instead focus only on what needs to be done. Prices are reasonable. They are conveniently located near the red line so it is easy to drop the car off, get to work and get back to pick it up again.
Downtown Car Care C. from Downtown Car Care Center responded on 10/31/2024 09:35 AM

We appreciate your recognition of our commitment to honesty and transparency, especially in an industry where that can sometimes feel like a rare commodity. Our goal is to ensure your vehicle gets exactly what it needs—no more, no less. And we’re glad our location makes your car drop-off and pick-up a breeze. It’s all part of our plan to keep you rolling without adding complications to your day. If your car ever needs attention again, you know where to find us, ready to help with a smile… and maybe a little elbow grease!


JW
John W.
Indiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2024
verified customerVerified Customer
Category: Service
John said the work was done quickly and it was honest. He knew what the problem was when he got there, and they didn't try to mislead him or overcharge for any type of extra work. They were actually able to save him about $100 by doing something a little different than they originally thought and he was very happy.
Recommended
Downtown Car Care C. from Downtown Car Care Center responded on 10/16/2024 09:39 AM

It's fantastic to hear that your experience was as smooth as a freshly paved road! Our team takes pride in being straightforward—no smoke and mirrors here. We're all about solving problems without adding extra costs, and it looks like we hit the nail on the head. Thanks for sharing your story; it’s always great to know we’ve made a difference, and a little extra cash savings is the cherry on top!


SR
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Sara R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2024
verified customerVerified Customer
9
Great, Efficient Service!
My second time coming to this place and was happy with my visit. I came in on the wrong day of my appointment and they were able to accommodate me that day for my oil change. Quick, professional, friendly. I'll be back for my next oil change
Downtown Car Care C. from Downtown Car Care Center responded on 10/10/2024 09:37 AM

We appreciate your loyalty and are glad we could juggle schedules to fit you in for your oil change. Our team is always ready to provide quick and friendly service, even when the calendar gets a little tricky. Looking forward to seeing you for the next round of oil changes—don’t worry, we’ll keep your spot warm!


HB
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Hayley B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2024
verified customerVerified Customer
10
Would recommend!
I have visited Downtown Car Care Center twice and both times I've left extremely happy. I'm a student in Indy so the location is very convenient. Recently, I got an oil change for an excellent price, cheaper than the previous place I went to. I really enjoy Kathy, she is very friendly and took it upon herself to teach me how to check my oil level. I made a request for an appointment online and they approved it in less than 12 hours. I was able to get my car in for my oil change asap and it was done within a few hours. Last time, I had a more emergent issue with my car so I called and was able to get in AND FIXED within the same day. I don't leave reviews often but I have left a review both times I've went here due to the awesome service!
Downtown Car Care C. from Downtown Car Care Center responded on 10/08/2024 09:36 AM

It’s fantastic to hear that your experiences at Downtown Car Care Center have hit the high notes, and it sounds like you’ve found your new go-to spot in Indy! We always aim to provide quick and friendly service, and it seems like Kathy really hit it out of the park by not only making your oil change a breeze but also teaching you the ropes—who knew car care could come with a complimentary lesson? Timing is everything, and we’re glad we could juggle appointments to fit you in when your car needed urgent attention. We appreciate you taking the time to share your thoughts, and if you ever have more car care questions or just want to chat about your next oil change, you know where to find us!


AA
Anastasia A.
Indiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2024
verified customerVerified Customer
Category: Service
Anastasia said good service, got what she needed done, and good price.
Recommended
Downtown Car Care C. from Downtown Car Care Center responded on 10/09/2024 09:40 AM

We appreciate your feedback and are glad to hear that you received great service at a price that didn't require a bank heist. Our goal is to keep your vehicle in top shape without breaking the bank. If you ever need anything else, feel free to stop by!


GM
George M.
Indianapolis, IN
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2024
verified customerVerified Customer
Category: Service
George said he felt like the price was a little high.
Recommended
Downtown Car Care C. from Downtown Car Care Center responded on 10/08/2024 09:36 AM

We appreciate you taking the time to share your thoughts with us. We recognize that pricing can sometimes feel a bit punchy, especially when it comes to car maintenance. Rest assured, we aim to balance quality service with fair pricing. If there's ever anything specific you'd like to discuss or if you have suggestions, we're all ears! Your feedback helps us fine-tune our services.


Displaying Review 1 - 15 of 1198 in total
Service Coupons and Posts
Thanks for the glowing review! We love keeping your car in top shape for nearly a decade, proving honesty is indeed the best policy.
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We're thrilled to hear you enjoyed our complimentary brake inspection! Keeping you safe on the road is our priority, and we love to do it without a charge.
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Thanks for the kind words! We're here to keep your wheels turning without the spin. Honesty is our best policy—no funny business!
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Thanks for the wonderful feedback! We're always here to oil up your day—no appointment needed, just good vibes and great service!
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We love hearing about your experience! We're glad Kathy could help you learn the ropes while keeping your car in tip-top shape. Come visit us anytime for more great service!
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Thanks for the glowing review! We're like pit stops for your car—quick, efficient, and always ready to go, just without the need for tire changed!
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Thank you for the kind words! We're thrilled our friendly service and speedy efficiency hit the right notes for you. We aim to keep your car running smoothly without breaking the bank. See you next time for some more automotive magic!
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Thank you for the stellar review! We're thrilled that our follow-through and service hit the mark. At Downtown Car Care Center, we aim to keep your wheels turning and your smiles shining. You keep us running smoothly, and we appreciate it!
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We’re thrilled to hear that your annual service was both convenient and enjoyable! We aim to make car care easier than parallel parking. Thanks for trusting us with your ride. We look forward to seeing you again soon!
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We're thrilled to have earned your trust, and we're here to keep your car running smoothly! Thanks for choosing us, and we'll be ready to serve you again when needed!
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