My dremel 3000 konked out after about 15 months of us. I contacted the facility to see if I could purchase just the dremel (no extras), either new or rebuilt. I was told to send it in with receipt and they would repair the dremel. I couldn't find the receipt and sent it in anyway. Within 10 days, I received it back in good working order. No charge.
This is unheard of in this day and age. Great customer service.
I want to Thank all involved for standing behind a great product
Recommended
EB
Elena B.
Camp, AR
09/02/2019
Warranty
Good morning, I write from Puebla,Mexico.
On August 16, I bought a Dremel 4300 through eBay, after the second use the machine start making strange noises and the motor was going slower and then faster and then it stops.
I would like through the moto tool warranty if you can send me a new one.
What do I have to do.
Thank you very much
Elena Brandes
Zodiaco 22
Bosques de La Calera
72520 Puebla, Pue.
México
+52 2222 608097
brandes5@hotmail.com
Recommended
JB
John B.
Saint George, UT
04/22/2018
Long time customer of boash,dremel.rotozip
I have been buying these products for over 10 years and every time I needed a part a repair or just info they have been there without a question, just send it in will get it back within 24 hrs after we receive it. That’s just the way it has been along. I love the people that work at the repair center.
Recommended
PB
Pat B.
Tucson, AZ
04/27/2017
Replacement Dremel Multi-Max Tool
I have used my Dremel 6300 on many projects and love how this tool makes my job really easy and fast. One day, however, I went to use the tool and it would not start working. I contacted Dremel on their website and had a very pleasant chat with a customer service rep. and she advised that I send the tool back for evaluation. Within 10 days I received a new MM30 tool with additional accessories and a new carrying case, no charge! I want to thank Pat Hensiak at Dremel for his team's consideration of problem and the solution provided. I am a Dremel customer for life for sure!!
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This is unheard of in this day and age. Great customer service.
I want to Thank all involved for standing behind a great product