Verified CustomerThank you Nicole for the fantastic review and recommendation.
We are happy to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.
Michael Southern
Service Manager
Verified CustomerThank you Morris.
We are so happy to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.
Michael Southern
Service Manager
Verified CustomerThank you Ira.
We are so happy to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.
Michael Southern
Service Manager
Verified CustomerThank you John for the amazing review.
We are very happy to be your Genesis dealer and we look forward to serving you again next visit.
Michael Southern
Service Manager
Verified CustomerThank you Michael for the great review and recommendation for Ricardo Garcia your advisor.
He is our mentor on the service drive and every one of us learns from him all the time. We're glad he's made your GV80 ownership just that little bit more enjoyable and we'll look forward to serving you again.
Michael Southern
Service Manager
Verified CustomerWe've shared your feedback.
It is frustrating that these systems do not work they way we want them to. We've reported your concerns and our findings and hope future versions will support additional functionality. While we cannot re-engineer the vehicle at the dealership level, we can pass requests on to the manfucturer which we have done on your behalf.
Michael Southern
Service Manager
Verified CustomerThank you for the great review and recommendation for Ricardo Garica your advisor.
We are happy to be your Genesis dealer and we look forward to serving you again.
Michael Southern
Service Manager
Verified CustomerThank you for the 5-star review and recommendation.
We are happy to be your Genesis dealer and we look forward to serving you again.
Michael Southern
Service Manager
Verified CustomerThank you for your feedback.
Hiring is more of a challenge these days than it has ever been.
Let us all hope that changes before your next visit.
Michael Southern
Service Manager
Verified CustomerThank you Allen for the wonderful review and recommendation.
We are very happy to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.
Michael Southern
Service Manager
Verified CustomerThank you Daniel for the great review and recommendation for Ricardo Garcia your advisor.
We are happy to be your *NEW* Genesis dealer and we look foward to serving you for all the years and miles to come.
Michael Southern
Service Manager
Verified CustomerThank you for the great review.
We are happy to be your Genesis dealer and we look foward to serving you again.
Michael Southern
Service Manager
Verified CustomerThank you for your feedback, we appreciate the opportunity to learn how we can better serve you.
We have recently been booking our valet concierge service a few weeks out, it could be snowbirds, it could be more folks driving around, but we have certainly been busier than usual recently and while we continue to work to increase our capacity, we have been booking our days full weeks in advance - we'll hope before your next service our lead times will decrease.
Your advisor Ricardo should be happy to review any outstanding concerns on your G80 service. We never want to leave any questions unanswered. If you would share more details, between our advisor team and the valet team we should be able resolve any concerns you still have.
We do hope to be able to continue to service your Genesis in the future, please help us make up for this poor service, and we'll look forward to providing you a better service experience next visit.
Michael Southern
Service Manager
Verified CustomerThank you John for the great review and recommendation.
We're glad you found a home here. We are happy to be your new Genesis dealer and we look forward to being here for you for all the years and miles ahead.
Michael Southern
Service Manager
Four months have past since my last interaction with Earnhardt Genesis team. Again, I had a "Check Engine " light appear on the display of my G90 so I contacted Earnhardt to get an appointment. Since it was due for an oil change, I added this to the appointment. As far as scheduling, things had not changed and I was given an appointment 30 days out.....They apologized for the delay but they said they were booked solid. After waiting the 30days, I finally dropped my vehicle off to have the Check Engine light looked into and have an oil change. I was provided a loaner and off I went......To my very pleasant surprise, around 3pm (the same day !) I received a telephone call from Kelly Lara informing me that the diagnostics came back with a minor repair needed and that the oil had been changed and the car was ready. On a side note, Kelly Lara is a true professional that knows the importance of customer service).....In any event, I was truly pleased with the prompt and professional service that Earnhardt has been known for....they may have stumbled a little during the pandemic but it appears things are appreciatively better .....Hopefully they can work off the backlog and reduce the wait time for appointments......for this I give them 4 Stars