business image

Earnhardt Genesis North Scottsdale

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(124 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
12
Total ReScores
5.0
ReScore Average
90
Net Promoter Score ®

Business Details

Contact
(480) 922-5200
No Business Hours Provided

Business Hours

* No Time Zone Provided
8445 E. Frank Lloyd Wright Blv Scottsdale, AZ 85260
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(124 Reviews)

AO
gravatar
Andrea O.
Fountain Hills, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/22/2024
0
Category: Sales
LOVE my GV80, but SERVICE IS ATROCIOUS
I've had my 2022 GV80 serviced 4 times. 2023....Phones rang off the hook. I literally had to walk into the dealership and come face-to-face with a "service advisor" to get THEIR recall scheduled. 2024...They had a new Service Manager from BMW, so I thought, FINALLY, he'll fix this mess. Nope, he quit and the advisor he gave me is now Hyundai only. I just got off the phone with the NEW Genesis service advisor and as of Aug 22, they've told me that the appointment I made July 29 GUARANTEEING a loaner car (AGAIN, for THEIR RECALL) for Sept 10th (I'm coming from 80 miles away) is NO guarantee. Only if you use their "valet" service can they guarantee you a loaner, but that's not possible for as far away as I am today. WHO BUYS A $75K CAR AND DOESN'T GET A LOANER? Unfortunately, the new guy only told me what he couldn't do for me. Sadly, if you're used to Lexus level of service DO NOT BUY A GENESIS!!!!

JK
gravatar
James K.
Scottsdale, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/01/2022
0
Category: Sales
No response
Sent a straightforward email to the two sales managers (Robert Paulsen & James Tonelli) about a super easy cash buy on a new GV80. No response. Escalated to the general manager (Anthony Femiano). He replies and says he will have one of the sales managers get back to me. No response. I went and bought the new GV80 from Larry Miller in Peoria who was super responsive and great to work with. Pretty lame you have to go to a Peoria dealership when your Scottsdale dealership ignores you.

EE
gravatar
Emil E.
Goodyear, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
verified customerVerified Customer
Category: Sales

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/19/2022
7
Category: Sales
Congenial staff
I felt comfortable negotiating with Johnathan, even though I ended up paying more than I had planned. This was partly because of the current market and also my eagerness to purchase this particular vehicle.
My Genesis is the best car I have ever owned.
MARK R., General Manager from Earnhardt Genesis North Scottsdale responded on 02/19/2022 10:06 AM

Hi Emil,
I am sorry to hear that we did not provide you with a "5 Star" sales experience. I will reach out to you shortly to address any concerns that you may have. I you prefer you may contact me at 480-368-6701 or at the email address below.
Thank you,

Mark Rushford
General Manager
mark.rushford@earnhardt.com
480-922-5200

LR
gravatar
Lisa R.
Cave Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
verified customerVerified Customer
10
Category: Sales
excellent
ease of purchase no pressure and courtesy of sales and finance
Ryan C. from Earnhardt Genesis North Scottsdale responded on 02/17/2022 07:48 AM

Lisa,
We're very happy to see our team made your experience easy and we hope you're enjoying your new Genesis. Thank you for this 5-star review.

Regards, 
Mark Rushford
General Manager
mark.rushford@earnhardt.com

 


KT
gravatar
Krishnateja T.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customerVerified Customer
10
Category: Sales
Excellent
Recommend the purchase of new Genesis vehicles
Ryan C. from Earnhardt Genesis North Scottsdale responded on 01/16/2022 01:09 PM

Congrats on your GV80 and welcome to the family. We hope you're enjoying your new Genesis and we can't wait to see you here at your first service visit.

Regards, 
Mark Rushford
General Manager
mark.rushford@earnhardt.com


RW
gravatar
Robert W.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customerVerified Customer
10
Category: Sales
As good of an experience as possible for the current business climate
Even in today's environment, they excelled. Wonderful automobile!
Ryan C. from Earnhardt Genesis North Scottsdale responded on 01/12/2022 08:01 AM

Robert,
It's a pleasure to read about your experience and see our team worked its hardest to help get you into a new Genesis. We hope your new G70's treating you well and we look forward to helping take care of all your automotive needs for years to come.

Regards, 
Mark Rushford
General Manager
mark.rushford@earnhardt.com


MP
gravatar
Manish P.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customerVerified Customer
10
Category: Sales
Fairly quick and painless
I went in to test drive and ended up buying a vehicle they had in stock. They didn't do the usual rigmarole of back and forth and making you wait.
Ryan C. from Earnhardt Genesis North Scottsdale responded on 12/29/2021 08:30 AM

Manish,
We're happy to see you had a prompt and quality experience and you drove home satisfied in your new Genesis. Welcome to the family!

Regards, 
Mark Rushford
General Manager
mark.rushford@earnhardt.com

 


TB
gravatar
Travis B.
Chino Valley, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2021
verified customerVerified Customer
10
Category: Sales
Great experience
Jonathan and the entire staff did a great job. We love our new Genesis!
Ryan C. from Earnhardt Genesis North Scottsdale responded on 12/16/2021 08:19 AM

Travis,
Congrats on your GV80 and welcome to the family. We're so happy that you had a great experience with Jonathan and our team and you drove home happy. Enjoy your new ride and we'll see you here at your first service visit.

Regards, 
Mark Rushford
General Manager
mark.rushford@earnhardt.com


JV
gravatar
Jose V.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2021
verified customerVerified Customer
10
Category: Sales
Great Product and better customer experience
I would definitely recommend the staff at Earnhardt Genesis North Scottsdale
special thanks to Eric Guerra, Jimmy and the rest of the staff (sorry If I'm missing someone out), for making the buying process as easy as possible and especially under the current circumstance of inventory shortage for making sure that I got the best car possible (not their fault) however they did everything possible to make sure that I left a happy customer. I will definitely contact them for my future car purchase.
Ryan C. from Earnhardt Genesis North Scottsdale responded on 12/06/2021 08:34 AM

Jose,
It's a team effort here and we're so happy to see our team went above and beyond to get you into the Genesis that you deserve. Welcome to the family and congrats on your new ride. We can't wait to see you here at your first service visit.

Regards, 
Mark Rushford
General Manager
mark.rushford@earnhardt.com


CB
gravatar
Charles B.
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2021
verified customerVerified Customer
10
Category: Sales
Superb Buying Experience
Chris did an outstanding job introducing us to our new car, making the deal, and following up on out satisfaction. The car is exceptional and we are truly enjoying the "ride"
Ryan C. from Earnhardt Genesis North Scottsdale responded on 11/29/2021 08:36 AM

Charles,
We're glad you're loving your new ride and Chris did a great job providing you with the world-class service you deserved. Congrats on your new GV80!

Regards, 
Mark Rushford
General Manager
mark.rushford@earnhardt.com


BA
gravatar
Beryl A.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2021
verified customerVerified Customer
10
Category: Sales
Perfect
Tony Wahl, our salesman, made everything go smoothly and certainly found us the perfect vehicle!
Ryan C. from Earnhardt Genesis North Scottsdale responded on 11/29/2021 08:35 AM

Beryl,
Tony's an all-star and it's no surprise that he went above and beyond to get you into the vehicle you deserve. Welcome to the family and we'll see you here at your first service visit!

Regards, 
Mark Rushford
General Manager
mark.rushford@earnhardt.com


MR
gravatar
Madeline R.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
verified customerVerified Customer
10
Category: Sales
Great product, great purchase experience.
The easiest purchase I have made. Jonathan provided an exceptional experience and I am so pleased with the vehicle.
Ryan C. from Earnhardt Genesis North Scottsdale responded on 11/23/2021 09:38 AM

Hi Madeline,
Congrats on your new Genesis! It's wonderful to see that you had a fantastic experience with us and we look forward to working with you again shortly! 

Regards, 
Mark Rushford
General Manager
mark.rushford@earnhardt.com


SM
gravatar
Sieglinde M.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
verified customerVerified Customer
10
Category: Sales
Fifth purchase from this dealership
Every time staff are honest professional patient and helpful. Vehicle is spectacular and the dealership does not get in the way

Never any pressure or bait and switch
Ryan C. from Earnhardt Genesis North Scottsdale responded on 11/22/2021 01:03 PM

Hi Sieglinde,
We love having you as a valued customer and we look forward to serving you for many more years to come! Thank you so much for your loyalty! Take care!

Regards, 
Mark Rushford
General Manager
mark.rushford@earnhardt.com


GS
gravatar
Gena S.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
10
Category: Sales
Ricardo Garcia, Service Advisor - HE ROCKS!
It's really important to have a fabulous Service Advisor. I had a windshield crack with my brand new GV80 and Ricardo informed me that K&B Glass will come to the dealership, install and calibrate the windshield so there would be an airtight fit. He also informed me that he could complete my 5000 mile service items during the same appointment. He had a loaner car brought around for me (G80) and had my car washed before he returned it to me. I can't stress how nice it is to deal with a representative that makes it happen! Thank you Ricardo!
Ryan C. from Earnhardt Genesis North Scottsdale responded on 11/19/2021 07:21 AM

Hi Gena,
Ricardo is awesome and we will be sure to let him know about your positive feedback! Please do not hesitate to let us know if there is anything else we can help you with down the road! 

Regards, 
Mark Rushford
General Manager
mark.rushford@earnhardt.com


BW
gravatar
Buford W.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
verified customerVerified Customer
10
Category: Sales
Excellent Sales Person
We were very pleased with the professionalism by all of the staff. Our Salesman was very well informed and easy to work with. His support team was very respectful too. We were never pressured in any way.
Ryan C. from Earnhardt Genesis North Scottsdale responded on 11/19/2021 07:19 AM

Hi Buford,
Congrats on your new Genesis and we are so happy that our team was able to provide you with a smooth experience! We're so thankful that you took the time to reach out to us, and we really cannot wait to see you soon!

Regards, 
Mark Rushford
General Manager
mark.rushford@earnhardt.com

Businesses Near You
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(2,172 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(563 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,426 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(555 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(33 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.