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East Hill Automotive Center (Brent)

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(402 Reviews)
59
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
59
Net Promoter Score ®

Business Details

About

At East Hill Automotive Center, we pride in the quality of our work. Our auto repair technicians are ASE Certified, which means we have met the industry standard for excellence in automotive repair. You can rest assured you are getting the most quality car repair or truck repair in the area. We are also a AAA Approved Auto Repair At East Hill Automotive Center, we pride in the quality of our work. Our auto repair technicians are ASE Certified, which means we have met the industry standard for excellence in automotive repair. You can rest assured you are getting the most quality car repair or truck repair in the area. We are also a AAA Approved Auto Repair Facility, so if you are a AAA Member, you automatically receive the below benefits:

Fair Pricing - easy to understand, written estimates provided for all work and final bill will not exceed the estimate by 10% without prior customer approval.
Quality of Work Guaranteed - all work comes with a 24/24 Warranty (repairs are guaranteed for 24-months/24,000 miles).

Priority Service - initial diagnosis and/or cost estimate will be provided on tow calls within 60 minutes of arrival.

Discounted Labor - members receive a minimum of 10% off labor costs.

Free Maintenance Inspectionwith any paid service.
...more

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(850) 479-9009

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
420 Airport Blvd Pensacola, FL 32503

Affiliations

AAA - Approved Auto Repair
ASE
BBB
East Hill Automotive Center (Brent)'s Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(402 Reviews)

CB
CHRIS B.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/01/2025
verified customerVerified Customer
0
Worst Experience Ever at East Hill Automotive on Airport
By far the worst experience I’ve ever had at a mechanic shop. Very rude, very unprofessional and unethical. After clearly explaining what was going on with my vehicle , they promised to figure it out and fix it. After being charged nearly $1400. My vehicle is still having the same exact issues with the same engine light and code I brought it in for and has left me stranded on the side of the road twice going to and from work. Both managers Elizabeth and Jay were extremely rude and disrespectful as well as the owner, Adam. An absolute nightmare experience to say the least and will most definitely never go back or recommend East Hill Automotive to anyone. I would steer clear and be sure to read the reviews before using this shop. Many similar experiences from others like this as well! Do Better East Hill Automotive!

GS
GENIA S.
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/31/2025
verified customerVerified Customer
0
Diagnostic
Autozone will diagnoses for free. I was charged $190.

DB
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DANIEL B.
Pensacola, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Honest and Reputable
I was impressed with everyone I worked with during this transaction. They made a great first impression. I was having problems with my Honda van and they were able to diagnose my problem. Unfortunately, I was unwilling to put forth the money required to make the repair due to the amount needed. They were very straight forward and accommodated me and my needs. Everyone was extremely friendly and helpful throughout the entire transaction.

BM
BILLIE M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2025
verified customerVerified Customer
10
I had battery problem. Toyota had b
I have a battery problem that has caused problems all summer. I had taken the car to Toyota three times and was told both batteries were in good shape. Something was definitely wrong. I decided to take advantage of the AAA discount. I finally should have a dependable battery.

CM
CORLETTE M.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/01/2025
verified customerVerified Customer
0
Shady
They had my car for 3 weeks and never gave me any information. When I'd call to check the status, they said exactly the same thing every time - that they were looking at it right then and would call me the next day. This went on from the 3rd day they had the car until I made arrangements to have it towed to a different place 3 weeks after they receivedthe car. We were charged $199 for diagnostics of which we never received reports before we were allowed to have our car moved from their shop. When my son stopped by to pay this fee, they told him that they hadn't called because they didn't have a phone number for us, but that was a lie because they called on day one because they couldn't locate the keys which were left in their dropbox by the tow truck driver. They also said (again) that if he would leave it, they'd call us the next business day with the report. We declined.

KL
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KEN L.
BMW 650i xDrive Gran Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2024
verified customerVerified Customer
10
Great Place
Great place with great staff! Kept me informed through the repair process and fixed the issue. Highly recommend!

JS
JIM S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
verified customerVerified Customer
10
Great place to take your vehicle
We have been trading with East Hill for several years. This time they put a used transmission in our Honda Odyssey. The work is always first rate, on time, thorough and prices are reasonable. Highly recommend!

SH
SASCHA H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2024
verified customerVerified Customer
10
Awesome Customer Sevice
Elizabeth, there is the office was amazing. She called me and even sent me pictures of what’s wrong. This is my son’s vehicle and they were all understanding the distance from Venice to Pensacola. All work was done in a timely manner. My son WILL be having all his work done here!

MP
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MAX P.
Pensacola, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Great overall experience, very professional and exceeded expectations
Their professionalism, communication, and assistance was the best I've experienced in a long time. Elizabeth was great to work with!

CP
CONSTANCE P.
Pensacola, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2024
verified customerVerified Customer
7
Timely Service
Serviced my car in 2days.

GS
GREGORY S.
Ford F150 1/2 Ton - Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2024
verified customerVerified Customer
10
Much better than World Ford
I am very pleased.

SF
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SCOTT F.
Mercedes-Benz E550
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/21/2024
verified customerVerified Customer
0
Totally incompetent!
First they misdiagnosed the problem. They said the battery was bad and wanted to replace for $1500! then they said $1000. I told them it wasn't the battery. They never even checked it but did charge me for the diagnostic. I stopped in to talk to them and said I wanted to tow it to Mb. They actually towed the wrong car!! They told my friend they were going to reverse the charge but of course they didn't do it so I called my Credit card to dispute it. When Mercedes checked the car the battery is fine as I knew and it needed a starter. I was raised on car lots as my family was in the business. These guys are a joke. I live in Texas and lent my car to a friend there so I had to rely on AAA as a referral since I didn't know anyone there.

PC
PAUL C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2024
verified customerVerified Customer
10
Starter replacement
Quick and efficient

BS
BRANDON S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2024
verified customerVerified Customer
10
!
Great!

AM
ADAM "AIRPORT BILLING" M.
Ford F250 Super Duty 3/4 Ton - Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2024
verified customerVerified Customer
10
Great shop
Great shop. I won’t bring my vehicles any where else. They got me in and out quickly. Very professional and provided quality work.
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