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East Rock Auto Repair Inc

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(66 Reviews)
89
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
89
Net Promoter Score ®

Business Details

About

Meet the East Rock Auto Repair Team

Welcome to East Rock Auto Repair, a full-service preventive maintenance and automotive repair center. We perform high-quality, guaranteed service you can trust at a fair price. We’ve been serving the New Haven & Yale University communities since 1980. We pride ourselves on integrity & we are proud to
Meet the East Rock Auto Repair Team

Welcome to East Rock Auto Repair, a full-service preventive maintenance and automotive repair center. We perform high-quality, guaranteed service you can trust at a fair price. We’ve been serving the New Haven & Yale University communities since 1980. We pride ourselves on integrity & we are proud to be the favorite New Haven auto repair shop. We repair domestic and foreign vehicles and are your best choice for scheduled maintenance of your car, SUV, truck and fleet vehicles.

East Rock Auto Repair is family owned and operated. We use the latest diagnostic equipment to guarantee your vehicle is serviced correctly while maintaining your manufacturer's warranty. We only use quality replacement parts, and our technicians are ASE-certified. View our latest YouTube video to learn more about us!
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Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(203) 776-9220

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1400 State St New Haven, CT 06511
East Rock Auto Repair Inc's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(66 Reviews)

Verified Customer
New Haven, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Amazing customer service!
I would recommend East Rock Auto Repair to anyone who needs auto repairs.
Job description is sent via email and text so it’s easy for me to understand what’s wrong with my car, which was very helpful. Thank you for my birthday card and coupons, also the cute Easter Goody Bag. Such a great gesture!
Melissa from East Rock Auto Repair Inc responded on 04/22/2025 07:30 AM

We appreciate your recommendation and are glad to hear that the job description was clear and helpful. If your car ever needs another check-up, we'll be here!


JA
John A.
East Haven, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Excellent
Very happy with the service and communication ! I highly recommend East Rock Auto
Melissa from East Rock Auto Repair Inc responded on 04/21/2025 07:03 AM

We’re glad to hear that our service and communication hit the mark for you! Your recommendation means a lot to us, We hope to see you in the future for any of your automotive needs.


Verified Customer
New Haven, CT
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/11/2025
verified customerVerified Customer
5
Changed oil, tried to sell a lot of services
The oil change was fine although they neglected to fill the tires even though a low pressure indicator was on. And they came up with $3000 of repairs that they recommend. Really?

AN
Angela N.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Wonderful communication process!
This was my first experience here and will totally make this my place for my jeep maintenance and repair.
Your communication process is terrific!
I was kept up to date, very efficient!!
Melissa from East Rock Auto Repair Inc responded on 04/03/2025 02:02 PM

Thank you for taking the time to write us a review! We appreciate you choosing us for your Jeep's maintenance and repair. Hope to see you in the future.


RJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2025
verified customerVerified Customer
10
My car
They took care of all my concerns with my car .They provided me everything I need to know about what was the issues going on with my car to help it get up and running and it didn’t take weeks for the to get the work done very efficiently done great communication with the technician I didn’t have to call and ask them anything it was provided for up front.
Melissa from East Rock Auto Repair Inc responded on 04/03/2025 02:01 PM

It's great to hear that we could address all your car concerns efficiently. We always aim to keep the communication flowing. Hope to see you in the future for any of your automotive needs!


RN
Reginald N.
Hamden, CT
2011 Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
10
Excellent service
Professional, good service, they take care of business!!!
Melissa from East Rock Auto Repair Inc responded on 04/03/2025 02:00 PM

We're glad to hear you had a great experience with us. If you need anything else, you know where to find us!


SH
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Sheryl H.
Hamden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Excellent and dependable workmanship
I trust ER Auto diagnosis and recommendations for necessary work. Great people, responsive to my needs. Highly recommend.
Melissa from East Rock Auto Repair Inc responded on 04/03/2025 01:59 PM

It's wonderful to hear that you trust us with your automotive needs! We strive to be the friendly neighborhood mechanics who always have your back. Your recommendation means a lot to us!


Verified Customer
Hamden, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
9
Great service
Very communicative, very detailed report/ summary of issues. Friendly. Overall great service.
Melissa from East Rock Auto Repair Inc responded on 03/25/2025 07:35 AM

We appreciate you taking the time to share your experience! We believe in making sure you're fully informed about what's going on under the hood. If you have any more questions or need assistance in the future, we're just a call away. 


PM
PETER M.
East Haven, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2025
verified customerVerified Customer
10
Excellent service
Reliable and quick service pleasure to do business with
Melissa from East Rock Auto Repair Inc responded on 03/17/2025 04:58 AM

We appreciate you taking the time to share your experience. Thank you for being a loyal customer, we really appreciate your business. Until next time!


DD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Honda accord needed help.
Car had engine light on. Turned out to be knock sensors & Rats, big rats had eaten through a honda harness. East rock auto got me straighten out & hooked me up with a lyft ride when I dropped car off. Can't say thanks enough. I really will take the car there from now & nowhere else!
Melissa from East Rock Auto Repair Inc responded on 03/17/2025 04:54 AM

 Thank you so much for the kind review. We appreciate your trust in us for your car care, until next time. Safe travels!


AM
Alexander M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
10
Perfect service
Easy and fast
Melissa from East Rock Auto Repair Inc responded on 03/12/2025 11:41 AM

 Thank you for the review. We aim to keep things running smoothly—not just your vehicle, but the whole process! If you need anything in the future, just give us a shout!


Verified Customer
Naugatuck, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
10
Multiple issues fixed for a high mileage vehicle
Very thorough full vehicle review. First time here. Will continue to bring all my vehicles here from now on. Very happy experience!
Melissa from East Rock Auto Repair Inc responded on 03/12/2025 11:40 AM

We appreciate you taking the time to share your experience with us. We look forward to keeping your vehicle running as smoothly as possible. Here's to many more happy visits in the future!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
verified customerVerified Customer
10
Matthew
Was very professional and very knowledgeable about the work being done.
Melissa from East Rock Auto Repair Inc responded on 03/12/2025 11:42 AM

We appreciate your feedback! If you need anything else or have questions in the future, we’re just a call away. 


BN
Brian N.
New Haven, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2025
verified customerVerified Customer
10
brought in both of my 15 year old cars for semi major repairs
Bothe vehicles were brought in for unforeseen repairs and both were back on the road within a a day or so! Very thorough and very efficient work done with both vehicles
Melissa from East Rock Auto Repair Inc responded on 02/18/2025 07:05 AM

We appreciate your feedback and are glad to hear that we could get both vehicles back on the road so quickly! Our aim is to be as thorough and efficient as possible. Hope to see you in the future!


MP
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Satisfied First-Time Customer
This was my first time at East Rock Auto after multiple recommendations from people in New Haven. Booking an appointment online was easy, and they reached out beforehand to answer any questions I had which was really nice. I dropped off the car and it was done within 4-6 or so hours which was fantastic. They offer pickup during business hours as well as after hours. Pricing seemed fair. The only issue is the parking lot is quite small, but that's nitpicking. Overall very positive experience!
Melissa from East Rock Auto Repair Inc responded on 02/18/2025 06:56 AM

We appreciate you taking the time to share your experience with us! It's great to hear that the booking process was smooth and that we were able to answer your questions ahead of time. After all, we want you to feel like you're the star of the show when you drop off your car! We’re constantly striving to provide service that feels as quick and easy as possible—no one likes to wait around, after all. As for the parking situation, we have additional parking in the back :) Thank you for choosing ERA, hope to see you in the future for any repairs.


Displaying Review 1 - 15 of 66 in total
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