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East Urban Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(382 Reviews)
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average

Business Details

About

East Urban Auto in the Totem Lake area of Kirkland provides personal service and quality auto repairs on all makes and models, both foreign and domestic. We specialize in all makes of Japanese and German Cars.

We service and repair all makes and models of cars and trucks at competitive prices. No repair job is too big or too small. We
East Urban Auto in the Totem Lake area of Kirkland provides personal service and quality auto repairs on all makes and models, both foreign and domestic. We specialize in all makes of Japanese and German Cars.

We service and repair all makes and models of cars and trucks at competitive prices. No repair job is too big or too small. We employ only the best certified automotive technicians, and use only high quality replacement parts ensure you satisfaction. Our family owned auto repair business would love to add you as a part of our extended family. Here are just some of the repair and maintenance services we can offer you.
...more

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(425) 821-8619

Business Hours

Mon
8:00 AM - 12:00 PM
Tue
8:00 AM - 12:00 PM
Wed
8:00 AM - 12:00 PM
Thu
8:00 AM - 12:00 PM
Fri
8:00 AM - 12:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
11841 Slater Ave NE Kirkland, WA 98034
East Urban Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(382 Reviews)

AB
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Ann B.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/28/2019
CLOSED!
CLOSED! So, new owners had no business being in the car repair business! If you live north of Kirkland Nick is at http://www.ffauto.com a really nice mom and pop, you will be happy with the work! Kyle went to https://kd-automotive.com if you are south of Kirkland and have a racer or not they are your shop, it's Kyle! This was the best shop for so many years! I'm sure this is not how Jerry wanted the shop to end! I'm sure jerry and Jason approved!
Not Recommended

JP
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JULIE P.
Kirkland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2019
verified customerVerified Customer
Honest, prompt and thorough - every time.
We take several vehicles to East Urban for service. They have never failed to provide excellent service. They respond quickly, provide honest estimates, live up to their promises and will save you money compared to a dealer every time. Their communication is excellent. I highly recommend them.
Recommended

JM
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JOHN M.
Kirkland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2019
verified customerVerified Customer
Oil change and fix a light
I love how they explain things to me !
Recommended

RT
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ROD T.
Kirkland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2019
verified customerVerified Customer
Good Experience
Nick was great to work with. Delivered as promised and was honest about what needed to be done and what didn't need to be done.
Recommended

CS
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CLAUDIA S.
Kirkland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2019
verified customerVerified Customer
Always there for me
I recently had a breakdown over the weekend. I had my car towed directly to EUA and put the keys in the after hours box.
On Monday, I called and they knew my car and repair history. They isolated the problem immediately as a simple inexpensive fix and I had my car back that day! Thank you, EUA!!
Recommended

Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/08/2019
verified customerVerified Customer
Not yet satisfied
Previously I brought my car in because my air conditioning was working intermittently. I paid $700 for repairs. Afterwards, it worked steadily for a short period of time, but then it returned to the intermittent pattern. I brought my car back, but because it was currently working at the time, was told nothing could be done. I would like my air conditioning to work all of the time and not just part of the time. It is a bit of an effort to schedule an appointment, make time from work, and bring it to the shop. Additionally, a bolt had fallen out of the door and the window would not roll down and I was told it was working (but only with the door open). The shop seemed understaffed and the employee did not feel 100%.
Not Recommended
Nick V. from East Urban Auto Service responded on 06/19/2019 09:06 AM

Melissa,
I am sorry to hear that you are not happy with your last visit. We would like to resolve your issue. At the time we could not duplicat your problem, a/c was working, so we can not recommend repair if we see it is working. That being said, we would like another chance to fix your car. We also fixed the problem with you window/door, we out the bolt that fell out back and replaced the other missing bolt no charge. If the window still has a problem there is something else that is a problem. So if you would like to bring it back in we can try to resolve these issues.
Please call the shop for any questions or to schedule an appointment.
Sorry again and thank you.


JC
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JANE C.
Bellevue, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2019
verified customerVerified Customer
Good service and great prices
Great service and friendly staff
Recommended
Nick V. from East Urban Auto Service responded on 06/18/2019 03:07 PM

Thank you for this great review!


JW
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JULIE W.
Lynnwood, WA
Mercedes-Benz ML350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2019
verified customerVerified Customer
The staff is always timely and curteous.
I always feel like the mechanic does excellent work at a fair price. On this visit they fixed a leaking caliper and I was not even charged. I know it did not take them long, BUT it is still nice when you do not get charged.
Recommended

Verified Customer
Kirkland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2019
verified customerVerified Customer
Great service
We only use East Urban! Most recently they provided honest information and recommendation about the issue with my vehicle. I never felt any pressure to get unnecessary work done. When I decided not to get the minor issue fixed, they didn’t charge me anything for looking over my car and even topped off my fluids and air in my tires. Very friendly staff and I will definitely continue to come back! Highly recommend!
Recommended

JP
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JOEL P.
Bothell, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
verified customerVerified Customer
Tmely & Speedy Service
Was pressed for time; Kyle & Nick took good care of me...quick in & out!
Recommended

MM
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MARTIN M.
Bothell, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2019
verified customerVerified Customer
Oil change
I brought our Expedition in for an oil change, and found that the previous owners had probably never had the transfer case or either differential checked. Got those done in the same time that the oil change would have taken, got the car back just after lunch. Fast service!
Recommended

AG
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ANNETTE G.
Kirkland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2019
verified customerVerified Customer
Quality work and great customer service
It’s hard to find the combination of quality work, friendly customer service and a reasonable price. The guys did a great job correcting the issues with our Toyota. Thank guys!
Recommended

KR
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KELLY R.
Woodinville, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2019
verified customerVerified Customer
Great service as usual
I'm a regular customer. They always do a good job, on time, on budget anod no pushing to get other work done.
Recommended

Verified Customer
Kirkland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
verified customerVerified Customer
they are very quick to get my car fixed.
These guys are great and very friendly.
Recommended

LB
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LAURIE B.
Kirkland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2019
verified customerVerified Customer
Friendly, easy, efficient
Another smooth visit with clear expectations of the next service needed on my vehicle.
Recommended

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