business image

Eavers Tire Pros - Stuarts Draft and Fishersville

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(719 Reviews)
-100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
4.0
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Welcome to Eavers Tire Pros! Your one-stop on-the-spot automotive headquarters for a complete line of custom wheels, quality tires, and auto repair. We have been serving the Stuarts Draft and Fishersville areas for nearly 60 years. We pride ourselves on the customer service that we provide! Welcome to Eavers Tire Pros! Your one-stop on-the-spot automotive headquarters for a complete line of custom wheels, quality tires, and auto repair. We have been serving the Stuarts Draft and Fishersville areas for nearly 60 years. We pride ourselves on the customer service that we provide!

Our Fishersville store is available to serve you as well! Located at 27 Wilson Blvd Fishersville, VA 22939
Please call (540) 942-4053
...more

Categories
Tire Sales and Repair, Auto Repair, Auto Maintenance
Contact
(540) 337-2531

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
7:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
2369 Stuarts Draft Hwy Stuarts Draft, VA 24477
Eavers Tire Pros - Stuarts Draft and Fishersville's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(719 Reviews)

MM
gravatar
Michelle M.
Fishersville, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/12/2024
0
Improper/Unsafe Repair
Took our daughter's car to Eavers in January. Repairs by Eavers TD Steering & Suspension REPLACE DRIVER FRONT STRUT, CONTROL ARM, AXLE, INNER/OUTER TIE ROD, SWAY BAR LINK, HUB BEARING F COMPLETE STRUT ASSY When we got her car back on February 21, there was damage to the rear spoiler. Ryan admitted he knew who had done it, but then gave us the run around & tried to deny the shop was responsible. He even tried to say that they were not responsible for damage to the car when it’s in their parking lot even though he had admitted right away to my daughter and my husband that he knew who was responsible. My husband reminded him the car was inside their shop when the damage occurred. Cost to repair was 275.67. Took 6 weeks to get our money back & then it was in the form of a Visa gift card. On June 18, we took the same car to a local dealership because there was a roaring noise coming from left front of car. The dealership stated, “diagnosed noise as a failed wheel bearing or ball joint at the front left corner. Further investigation revealed the axle nut on the front left hub was not properly torqued & stamped to secure the nut stopping it from backing off. Because of this the hub began to wobble when driving destroying the wheel bearing. Recommended replace wheel bearing & properly torque/stamp nut" Also, from the dealership, "the axle nut on the wheel hub was not torqued causing it to back off destroying the wheel bearing, if left alone the hub could have fallen off entirely" … the mechanic at Eavers failed to torque and stamp the hub nut in order to lock it in place which meant the tire could’ve fallen off the car while driving, putting our daughter’s life and others in danger. She drove an unsafe car for 4 months. Reached out to the regional manager and his attitude was the same attitude we received from Eavers when my husband contacted them. When my husband mentioned getting reimbursed with a Visa gift card for the spoiler damage, (because who does that) he said, well, at least you got your money back. He was a complete jerk. He refused to reimburse us the $710.20 that we paid the dealership to repair our daughter’s car properly. He said we should’ve allowed Eavers to fix the car. My husband told him that Eavers was not trustworthy after they damaged the spoiler & attempted to deny responsibility & they let our daughter drive off in an unsafe vehicle because their mechanic failed to complete the work properly. Why would we return to Eavers after they improperly repaired the car in January? The cost for repairs in January was $3601.28 and ended up costing us another $701.20 because it wasn’t repaired properly/safely.

BP
gravatar
BRENDA P.
Stuarts Draft, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/30/2023
0
STATE INSPECTION
TOOK IN OUR 26-YEAR-OLD TOYOTA COROLLA TO BE INSPECTED. THE MECHANIC CAME OUT AND TOLD MY HUSBAND HE NEEDED A NEW BATTERY, OURS WAS WEAK. MY HUSBAND SAID I DIDNT COME FOR A BATTERY. I NEED A STATE INSPECTION. HE GOT A REJECTION BECAUSE THE SEATBELT WAS FREYING ON THE SIDES. IT STILL RETRACTS AND PULLS OUT SMOOTH. THERE IS NO TEAR IN THE SEATBELT. I CALLED AND ASKED FOR CORPORATES PHONE NUMBER AND THEY WOULD ONLY GIVE ME THE REGIONAL MANAGERS NUMBER.LEFT 2 MESSAGES AND HE HAS YET TO CALL BACK. IT GETS BETTER, RYAN INFORMED ME THAT HE WOULD CONTACT THE STATE TROOPER FOR OUR AREA AND GIVE HIM OUR ID# AND TAG# SO HE COULD EXPLAIN THE LAW TO ME.
A REAL SMART ASS. AFTER 30 YEARS OF BUSINESS....I WILL NOT BE BACK.

BP
gravatar
BRENDA P.
Stuarts Draft, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/30/2023
0
STATE INSPECTION
TOOK IN OUR 26-YEAR-OLD TOYOTA COROLLA TO BE INSPECTED. THE MECHANIC CAME OUT AND TOLD MY HUSBAND HE NEEDED A NEW BATTERY, OURS WAS WEAK. MY HUSBAND SAID I DIDNT COME FOR A BATTERY. I NEED A STATE INSPECTION. HE GOT A REJECTION BECAUSE THE SEATBELT WAS FREYING ON THE SIDES. IT STILL RETRACTS AND PULLS OUT SMOOTH. THERE IS NO TEAR IN THE SEATBELT. I CALLED AND ASKED FOR CORPORATES PHONE NUMBER AND THEY WOULD ONLY GIVE ME THE REGIONAL MANAGERS NUMBER.LEFT 2 MESSAGES AND HE HAS YET TO CALL BACK. IT GETS BETTER, RYAN INFORMED ME THAT HE WOULD CONTACT THE STATE TROOPER FOR OUR AREA AND GIVE HIM OUR ID# AND TAG# SO HE COULD EXPLAIN THE LAW TO ME.
A REAL SMART ASS. AFTER 30 YEARS OF BUSINESS....I WILL NOT BE BACK.

BB
gravatar
Bart B.
Stuarts Draft, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/18/2023
0
Oil Change Labor
2017 Jeep Renagad standard oil change priced at $47.00. The price was normal. What is not normal with any other shop I checked with was a $33.00 Oil Change Labor charge. That makes the standard oil change $80.00.

EB
gravatar
Ernest B.
Waynesboro, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/02/2022
0
Horrible
This business is no longer a locally owned business. We own numerous vehicles and had been using Eavers in Fishersville for over 5 years since we moved to this area. I did a complete review on a vehicle that needed a state in inspection before dropping it at Fishersville. Waited all day for a call to come pick it up, nothing. Called, got put on hold, drove to the location, still on hold. Asked about my vehicle, finally a guy come to the desk and starts telling me all of the things wrong with my vehicle that is causing it to be rejected, windshield is loose and ready to fall out, leaking injectors, brake caliper only working on one side of rotor and who knows what else. No inspection or rejection on vehicle, he said they were getting all of the estimates to do all of the repairs. NOTHING WRONG WITH VEHICLE TOTALLY TRYING TO RIP ME OFF, THIS IS NOW NOTHING BUT A SCAM BUSINESS. DO NOT GO TO THIS BUSINESS, TOTALLY TRYING TO RIP ME OFF,

DS
gravatar
Douglas S.
Waynesboro, VA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/09/2022
0
Awful
Cannot beleive how poor it is after using for many years. Was gonna drop van off for inspection on Tuesday said it would be next Wednesday . Don’t think they be open long be glad when new shop opens.

DS
gravatar
Douglas S.
Waynesboro, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/09/2022
0
Awful
Cannot beleive how poor it is after using for many years. Was gonna drop van off for inspection on Tuesday said it would be next Wednesday . Don’t think they be open long be glad when new shop opens.

AC
gravatar
Andy C.
Lexington, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/01/2022
0
New owner...terrible service.
This business is no longer locally owned. Was waiting when they opened the door at 7am. Needed oil change tire rotation and state inspection. 4 hours later and I'm still waiting. At 2 and half hours was told they were finishing up oil change. At 3 hours I was told I was next for inspection. At 4 hours car is sitting on lot still not inspected. When asked if this was going to be the norm from now on the service guy said yep with the new owners it would be. It's a shame I have been coming here for 15 years but will not be back.

FG
gravatar
Fulton G.
Raphine, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/23/2022
0
Tire rotation
Called this morning to set up an appointment to get the tires that I had purchased at the Stuarts Draft store rotated on my F-450. Took 20 min to finally get through to someone. I was told to bring it on down and they would get me in. I drove 16 miles there. They got me checked in, and then the wait began. After almost an hour had passed I was informed that they were not going to be able to get my truck tires rotated. I was told one of their tire man had been injured, and that neither of the 2 remaining employees could lift my tires... How ever if I drove to the Fishersville store they maybe able to get me in.
Pretty poor way of doing business. Sure hate to think only one employee was capable of lifting truck tires. Over 30 miles of driving round trip and a couple of wasted hours not to mention the diesel fuel used to get there and back. Very dissatisfied ...

PP
gravatar
Patrick P.
Johnstown, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2021
Helpfulness and Just Awesome Place
Traveling through I had issues with a vehicle I had just purchased and stopped there randomly. Extremely friendly and very helpful staff. I had them put tires on my trailer and they helped me on other matters. I would recommend to all!
Recommended

JW
gravatar
JEnnifer W.
Staunton, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021
Inspection/ new muffler
It is the prefect location to where I work. That being said I won't go anywhere else. Always treated with respect, and giving great service. Went in for inspection, and needed a muffler. they would order the part, but we already had it. They said they would just charge for labor. We called other places and no one else would do this. other places wanted us to buy their mufflers, or charge double what Eavers did. This seems to be the norm. Always great service. Thank you
Recommended

AJ
gravatar
Amanda .
Waynesboro, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2020
Fast friendly service
Had a flat on my way to work. Pulled my car to the front. Somebody immediately came and took my car to have the tire changed. They didn’t try to sell me anything I didn’t need. Fixed the problem in a timely fashion.
Recommended

TW
gravatar
Torie W.
Waynesboro, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
Awesome work
I would like to thank everyone at eavers in Fishersville Va for the great work on my car. Special thanks to Jake and Cole for being absolutely amazing in helping out and making sure everything was done and went smoothly. You guys rock!
Recommended

RJ
gravatar
Rodney J.
Fairfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2020
Great, for now, just can not get the best.
Hell, anyone that goes there,
It's the very good dudes that work their,
And the ones I met and talked to was very polite, and Jale, and the other cool dude I'm to come back and let him put writer blades on.
And get another change to meet my buddy's

Thanks so much....
Recommended

PW
gravatar
Patrick W.
Buena Vista, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
Awesome Customer Service!
First I want to give a shout out to Tim at the Stuart’s Draft location, I drove to that location last week to see about wheels, tires and a leveling kit for my 2016 Ford F-150, Tim was very friendly and listen to what I was asking and I feel he was honest in telling me what would or wouldn’t fit as a tire. He took the time to assist me and I did not feel like he was rushing to get to the next customer. After a couple of phones calls with him I ordered from them. When I picked up my vehicle I have to say I was very pleased with the out come and the customer service. The service I received I can honestly say I will go back in the future. Keep up the great work!
Recommended

Displaying Review 1 - 15 of 719 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.