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Eddie Tourelle's Northpark Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,482 Reviews)
76
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
24
Total ReScores
4.2
ReScore Average
76
Net Promoter Score ®

Business Details

About

Eddie Tourelle's Northpark Hyundai is conveniently located in Covington, LA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Eddie Tourelle's Northpark Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to Eddie Tourelle's Northpark Hyundai is conveniently located in Covington, LA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Eddie Tourelle's Northpark Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(985) 801-7000

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Central Time (Us & Canada)
200 Holiday Square Boulevard Covington, LA 70433
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,482 Reviews)

MB
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Mark B.
Mc Henry, MS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/03/2023
0
Category: Service
Watch your paperwork
These guys are good at hiding fees in the paperwork my 19,000$ car was 27,000+ they tried to add on a warranty that we never talked about. And still added in almost 2000$ over the deal. They refunded some but not all. I wonder what the Louisiana dept of revenue would think of the 95$ sales tax that they never refunded. Don't buy here.

SJ
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SHANNON J.
Gretna, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/02/2022
0
Category: Service
Car Salesman Mr. West
MR. WEST called me and asked me if I was still interested in buying a car. As soon as I said No he hung the phone up. I than called him back I asked him if he thought that was rude. He than said in a rude way whatever and hung up. I than called the car dealership and spoke to the customer service rep. I asked her what was Mr. West position she than told me he was a car salesman. I than asked her who was the GM and if he was available. She told me he was not available. I than asked for a manager she than got real quit and than said no one is available and hung up the phone. Than I thought I was being punked. My co-worker said this is unbelievable. So I than called back several times but did not get an answer. I than used my co-worker's phone. She answered I told her if she did not want to be involved in this complaint she needed to call a manager to the phone. She than called a person who said he was the GSM. I tried to explain everything that had occurred, but he was more interested in talking about where my husband worked. I had to tell him that was not important. I have dealt with many car dealerships and never experience this. What I have learned through this ordeal is that MR. WEST is a SORE LOSER. He needs to know that being a car salesman you win some and you lose some.

SJ
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SHANNON J.
Gretna, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/02/2022
0
Category: Service
Car Salesman Mr. West
MR. WEST called me and asked me if I was still interested in buying a car. As soon as I said No he hung the phone up. I than called him back I asked him if he thought that was rude. He than said in a rude way whatever and hung up. I than called the car dealership and spoke to the customer service rep. I asked her what was Mr. West position she than told me he was a car salesman. I than asked her who was the GM and if he was available. She told me he was not available. I than asked for a manager she than got real quit and than said no one is available and hung up the phone. Than I thought I was being punked. My co-worker said this is unbelievable. So I than called back several times but did not get an answer. I than used my co-worker's phone. She answered I told her if she did not want to be involved in this complaint she needed to call a manager to the phone. She than called a person who said he was the GSM. I tried to explain everything that had occurred, but he was more interested in talking about where my husband worked. I had to tell him that was not important. I have dealt with many car dealerships and never experience this. What I have learned through this ordeal is that MR. WEST is a SORE LOSER. He needs to know that being a car salesman you win some and you lose some.

LB
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Leonard B.
Covington, LA
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/07/2022
verified customerVerified Customer
8
Category: Service
Personal apology and explanation from Service Manager was unexpected and appreciated.
Ronald Oubre, Service Manager, personally called me, apologized, and explained in depth the problems associated with the difficulties I experienced. That was unexpected and shows real class. Thank you, Mr. Oubre.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/05/2022
Service Type: Repair
0
Category: Service
Waited 3 weeks for work to be performed. Personnel did not call when car was ready. I called and was told 'It will be ready today" this after not hearing for 2 weeks.
Horrible experience. I had to wait 3 weeks for completion.
RONALD O., Service Manager from Eddie Tourelle's Northpark Hyundai responded on 04/05/2022 03:55 PM

Thank you again for taking my call this afternoon. I hope I was able to explain what we were dealing with. Feel free to reach out to me if you need anything. 

Ronald Oubre
Hyundai Service Manager
Ronald@northparknissan.com


TS
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Thomas S.
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Friendly service
Friendly service
RONALD O., Service Manager from Eddie Tourelle's Northpark Hyundai responded on 03/30/2022 06:52 AM

Thank you for the great review. If you need anything please let us know

Ronald Oubre
Hyundai Service Manager
Ronald@northparknissan.com


CM
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Charles M.
Mandeville, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Fast and efficient
Nice time
RONALD O., Service Manager from Eddie Tourelle's Northpark Hyundai responded on 03/23/2022 06:04 AM

Thank you for the great review. If you need anything please let us know

Ronald Oubre
Hyundai Service Manager
Ronald@northparknissan.com


JJ
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Julie J.
Mandeville, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Great service but takes a little time
Great and trustworthy service but does take some time.
RONALD O., Service Manager from Eddie Tourelle's Northpark Hyundai responded on 03/14/2022 05:57 AM

Thank you for the great review. If you need anything please let us know

Ronald Oubre
Hyundai Service Manager
Ronald@northparknissan.com


KP
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Karen P.
Ponchatoula, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Prompt service with minimal wait time
Excellent service as always with friendly & knowledgeable staff. Very nice atmosphere.
RONALD O., Service Manager from Eddie Tourelle's Northpark Hyundai responded on 03/11/2022 12:47 PM

Thank you for the great review. If you need anything please let us know

Ronald Oubre
Hyundai Service Manager
Ronald@northparknissan.com


RL
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Rebecca L.
Kenner, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Worth the Drive
I usually use the Hyundai in Metairie. Never again! I was able to schedule an appointment at Eddie Tourelle’s within a day or so. They were very accommodating. Communication was great! Service was fast!
RONALD O., Service Manager from Eddie Tourelle's Northpark Hyundai responded on 03/11/2022 07:26 AM

Thank you for the great review. If you need anything please let us know

Ronald Oubre
Hyundai Service Manager
Ronald@northparknissan.com


KH
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Kristin H.
Ponchatoula, LA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/05/2022
2
Category: Service
Love my car, but not the service.
Purchased a 2021 Hyundai Sonata brand new in 2020 right off their lot. In less than a year the check engine light came on. I brought it in and was told it was the thermostat sensor. I was told “you can drive the car but if the car starts to overheat, pull over on the side of the road and give us a call”. That’s exactly what I wanted to happen, especially going 70 down an interstate. But I let it slide. 3-4 weeks later the part was fixed. I went to pick the car up and when I arrived, two girls were working the counter. I told them I was there to get my car. They proceeded to tell me “we don’t have a car for you here”. Mind you my car was sitting in the parking lot. I had to give the girls the tag number on my cars mirror and ask them to find the keys. They went looking, come back and said “we can’t find keys here for you”. They called someone and they didn’t know where my keys were. I saw my keys sitting on the managers desk and had to ask them to please go get them. Terrible. I let this slide and continued to use them. I called last Monday to schedule an oil change. Robert said he put me down for Saturday. I get in my car on Friday and the heater doesn’t work. I called up to Hyundai to inform them and asked if they could also look at the heater when servicing the oil change. The girl that answered the phone informed me they didn’t have me at all in the computer for the oil change. She transferred me to Robert and he told me he had me on his list because they were overbooked and not to worry. I took the car in Saturday and they called to tell me they had changed the oil and their was a recall on the car and they hadn’t touched the heater yet. Three hours later they call back. Inform me that they have blown the lines out and applied pressure to the lines and couldn’t figure out what the problem was. They had put a call into Hyundai’s engineers and for me to come get the car. So picture this, 32 degrees outside on a Monday morning, no heat to defrost your windows in a practically brand new car that you are still paying a note on. No call from Hyundai on Monday to let me know what they were doing to repair my car. I called Hyundai Corp and the representative asks if I had the car in my possession. I tell her yes, she says the car shouldn’t have left the lot if it wasn’t repaired. Go figure. She informed me to move the car to another Hyundai dealership. Gladly. Two Hyundai’s purchased off of this lot and nothing but poor customer service. If this is how you treat the one’s who buy brand new, I question how you treat your used car customers.
RONALD O., Service Manager from Eddie Tourelle's Northpark Hyundai responded on 03/07/2022 10:16 AM

Thank you for taking my call today. It was nice talking with you. If you need anything please let me know

Ronald Oubre
Hyundai Service Manager
Ronald@northparknissan.com


BL
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Bert L.
Folsom, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
My goal is to get 300,000 miles…
… from my 2011 Santa Fe, and I know your staff can help make that happen. I trust Robert and the excellent mechanic’s to tell me how to best invest in achieving this.
I consider it as investing in increasing the longevity of my ride.

The ROI possible on this sturdy line of vehicles makes preventative maintenance crucial - and I trust Eddie T’s service department!!
RONALD O., Service Manager from Eddie Tourelle's Northpark Hyundai responded on 02/21/2022 07:06 AM

Thank you for the great review. If you need anything please let us know

Ronald Oubre
Hyundai Service Manager
Ronald@northparknissan.com


AT
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Alton T.
Abita Springs, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
excellent
Very good experience
RONALD O., Service Manager from Eddie Tourelle's Northpark Hyundai responded on 02/21/2022 07:05 AM

Thank you for the great review. If you need anything please let us know

Ronald Oubre
Hyundai Service Manager
Ronald@northparknissan.com


GB
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Gina B.
Louisiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent always
The folks at Eddie Tourelle’s are on top of tgeir game and always keep me updated!
RONALD O., Service Manager from Eddie Tourelle's Northpark Hyundai responded on 02/17/2022 07:26 AM

Thank you for the great review. If you need anything please let us knwo

Ronald Oubre
Hyundai Service Manager
Ronald@northparknissan.com


JL
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Jo L.
Slidell, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always great service
Staff is professional, kind and knowledgeable. I never have a bad experience with Northpark Hyundai Service Department.
RONALD O., Service Manager from Eddie Tourelle's Northpark Hyundai responded on 02/10/2022 01:51 PM

Thank you for the great review. If you need anything please let us know

Ronald Oubre
Hyundai Service Manager
Ronald@northparknissan.com


JP
gravatar
Jodi P.
Independence, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Hyundai service
The service department at Eddie Tourelle is top notch! They always go above and beyond to take care of my car. They kept me informed at every process.
RONALD O., Service Manager from Eddie Tourelle's Northpark Hyundai responded on 02/03/2022 05:22 AM

Thank you for the great review. If you need anything please let us know

Ronald Oubre
Hyundai Service Manager
Ronald@northparknissan.com

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