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Ed's Car Care Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,526 Reviews)
93
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
Original Review
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
4
Total ReScores
3.5
ReScore Average
93
Net Promoter Score ®

Business Details

About

Since 1980, Ed's Car Care Center has provided motorists in the Fort Wayne, IN area with comprehensive auto repair services that include Car Care Services, Brakes, General Services, Undercar Services, Heating and Cooling Services, Electrical Services, Transmission Services, Electronic Services, Heavy-Duty Services, Towing and Miscellaneous Since 1980, Ed's Car Care Center has provided motorists in the Fort Wayne, IN area with comprehensive auto repair services that include Car Care Services, Brakes, General Services, Undercar Services, Heating and Cooling Services, Electrical Services, Transmission Services, Electronic Services, Heavy-Duty Services, Towing and Miscellaneous Services. ...more

Categories
Auto Repair, European Auto Repair, Import Auto Repair
Contact
(260) 483-5721

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
7811 N Clinton St Fort Wayne, IN 46825-3111
Ed's Car Care Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,526 Reviews)

DF
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David F.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Friendly + Helpful
Ed's Car Care Center is absolutely my favorite place to bring my car in all of Fort Wayne. I've never, ever, EVER, found a mechanic who is as caring and helpful as the people who work at Ed's are. They get me in and out, quickly, and are always super laid back when they're checking me out. They don't try to sell you stuff or services you don't need. They don't constantly look to add on extra charges. I've never met a group like this.

To the people at Ed's, please keep doing what you're doing, I promise you the people will keep coming back. You guys are awesome!

LC
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Lily C.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2025
verified customerVerified Customer
10
30,000 mile service
Friendly, efficient and trust worthy

GS
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Gerald S.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Excellent suspension work
Had a full suspension rebuild on my 2009 eos convertible.
The car drives like new.
The staff at E. from Ed's Car Care Center responded on 04/28/2025 08:13 AM

Love to hear it! Thanks for taking the time to leave a review. Suspension components can wear slowly over time and not know how bad they are til it is replaced. 


Verified Customer
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Awesome as always!
Oil change had to be rescheduled and the guys down there were super easy to work with. Always accommodating to our crazy requests as well.
The staff at E. from Ed's Car Care Center responded on 04/23/2025 09:48 AM

Thanks for taking the time to leave a review! We always enjoy working on your fleet of vehicles. We look forward to seeing you again!


JS
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John S.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Repeat perfection
Trust is everything
The staff at E. from Ed's Car Care Center responded on 04/22/2025 06:15 AM

That is so true! We try our best and appreciate the review and continued service with us. 


JV
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James (Jim) V.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
10
Excellent as Usual
If you haven’t tried Ed’s yet, do so. Efficient work, friendly staff, really fine assessments and recommendations concerning your car’s needs. No place better to go!
The staff at E. from Ed's Car Care Center responded on 04/22/2025 06:14 AM

Thanks a bunch! We really appreciate that and always enjoy seeing you! We look forward to continual service on your vehicles. 


JS
Joshua S.
Auburn, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
Category: Service
Joshua said they did what he asked for and didn't do anything else.
Recommended
The staff at E. from Ed's Car Care Center responded on 04/22/2025 06:11 AM

We are happy you are happy! Thanks for leaving a review and we look forward to seeing your Volkswagen again!


RB
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Robert B.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
Great overall
Very professional and friendly all in a pleasant setting
The staff at E. from Ed's Car Care Center responded on 04/07/2025 02:37 PM

We love to hear that! Thanks for leaving a review!


JE
Joe E.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
Category: Service
Joe said they were very helpful. They helped him with an issue and it went smoothly. They didn't charge him for the issue and he has been going back for oil changes ever since. He said it is very good service.
Recommended
The staff at E. from Ed's Car Care Center responded on 04/22/2025 06:10 AM

We really appreciate the kind review! Thanks for taking the time and choosing Ed's Car Care Center. We look forward to seeing you in the future!


Verified Customer
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
9
Quick and honest service
I have brought 2 vehicles recently and both times the service has been excellent.
The staff at E. from Ed's Car Care Center responded on 04/07/2025 02:33 PM

Glad we took care of your budding fleet haha. We look forward to seeing you again!


WF
Wally F.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
Category: Service
Wally said they get the job done, and they get it done right.
Recommended
The staff at E. from Ed's Car Care Center responded on 04/07/2025 02:32 PM

Thanks for taking the time to leave a review! We appreciate it and look forward to seeing you again!


HJ
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Hanna J.
Fort Wayne, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2025
verified customerVerified Customer
0
Go elsewhere!
Despite the fact that I (female) did all the communication, handed over the car keys, and paid the bill, employee thought it was appropriate to explain my car’s problems to my (male) partner. As this was happening while I was signing the bill, I did not realise until later that there was a parts charge included, which there shouldn’t be because it was just a diagnostic check; nothing was fixed and no parts were used. Lastly, the fix they recommended was different to the 2 places I had check the same problem after because I didn’t trust this diagnosis after the above issues. Save yourself the time & money, go elsewhere.
BRIAN R. from Ed's Car Care Center responded on 04/10/2025 11:01 AM

Hanna, thank you for sharing your feedback. We're truly sorry to hear that your experience left you feeling uncomfortable. Our team strives to provide attentive and respectful service to all our guests, regardless of gender or relationship dynamics. We want every guest to feel welcome, seen, and valued when they visit us. If the attention given felt unbalanced while signing your bill, that certainly wasn’t our intention. You also mentioned there was some confusion regarding the charges on your invoice. The item you’re referring to is a standard shop supplies fee, which helps cover the cost of general materials used during service—such as cleaners, lubricants, gloves, and other disposable items—not individual replacement parts. It's a common industry practice, and we aim to be as transparent as possible about it.

We understand that car repairs—especially diagnostics—can be frustrating. Our technicians follow a thorough process using industry-standard tools and training to accurately diagnose issues. That said, we also know that sometimes vehicle symptoms can point to more than one possible cause, which is why we always try to explain our findings and recommendations clearly.

If you still have concerns we’d be more than happy to walk you through the results in detail. Your trust matters to us, and we want you to feel confident in the work we do. We always stand behind our work. We appreciate you taking the time to share your experience and helping us improve.

Brian


DW
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Don W.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
10
Consistently Good
I appreciate the timeliness with which my car repair was completed. I am always kept informed about service needs and the cost estimate. Courteous and considerate interactions are appreciated. Quality work completed.

TG
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Todd G.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
9
Extra effort
Ed's has been servicing my 2009 Highlander for awhile, and did a great job installing a new grille and headlights. Even stayed late to finish the job, much appreciated!
The staff at E. from Ed's Car Care Center responded on 03/26/2025 07:54 AM

Those new lights and grille made the vehicle look 10 years younger! Glad you can see better at night as well. And the aftermarket grille lights were no problem!


AH
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Amy H.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Great customer service
Ed’s does a great job making you feel at home. They are fast, friendly, and provide great service!
The staff at E. from Ed's Car Care Center responded on 03/26/2025 07:52 AM

We really appreciate that Amy! We look forward to taking care of your Traverse service needs!

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