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Ed's Car Care Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,509 Reviews)
94
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
Original Review
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
4
Total ReScores
3.5
ReScore Average
94
Net Promoter Score ®

Business Details

About

Since 1980, Ed's Car Care Center has provided motorists in the Fort Wayne, IN area with comprehensive auto repair services that include Car Care Services, Brakes, General Services, Undercar Services, Heating and Cooling Services, Electrical Services, Transmission Services, Electronic Services, Heavy-Duty Services, Towing and Miscellaneous Since 1980, Ed's Car Care Center has provided motorists in the Fort Wayne, IN area with comprehensive auto repair services that include Car Care Services, Brakes, General Services, Undercar Services, Heating and Cooling Services, Electrical Services, Transmission Services, Electronic Services, Heavy-Duty Services, Towing and Miscellaneous Services. ...more

Categories
Auto Repair, European Auto Repair, Import Auto Repair
Contact
(260) 483-5721

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
7811 N Clinton St Fort Wayne, IN 46825-3111
Ed's Car Care Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,509 Reviews)

RM
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Rod M.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
Service was good and prompt.
Service was very good and prompt.

CL
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Cindy L.
Leo, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
Air Bag light
Ed’s Car Care quickly found out the reason for my air bag light on the panel!
The staff at E. from Ed's Car Care Center responded on 02/17/2025 07:25 AM

Glad you were in and out, we try to be as effcient as we can! Thanks for leaving a great review! We look forward to seeing you again.


KB
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Ken B.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
maintenance
I needed an oil change and check over. I was able to be in and out quickly to continue my day thank you very much.
The staff at E. from Ed's Car Care Center responded on 02/06/2025 12:43 PM

Always a please seeing you and your fleet for service. Thankyou for your continued business over the years. 


PF
Pete F.
Fort Wayne, IN
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
Category: Service
Pete said Justin told what to do, did it and did it very quickly. Pete added he had recommended them to many people.
Recommended
The staff at E. from Ed's Car Care Center responded on 02/17/2025 07:23 AM

Thanks for the great review! Glad Justin got you taken care of. We look forward to seeing you again!


NA
Nan A.
Spencerville, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
Category: Service
Nan said they are thoughtful, friendly, and do a good job.
Recommended
The staff at E. from Ed's Car Care Center responded on 02/06/2025 12:42 PM

Thanks for the kind words! We really appreciate it and look forward to seeing you again!


JR
Jennifer R.
Fort Wayne, IN
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/05/2025
verified customerVerified Customer
Category: Service
Jennifer said she likes the people but they threw her on a ring around. They were without a vehicle for quite some time, even after it was done.
Recommended
The staff at E. from Ed's Car Care Center responded on 02/07/2025 07:38 AM

Spoke with customer about issues and rescoring review. Thanks. 


KB
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Ken B.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2025
verified customerVerified Customer
10
Service
Could not ask for better treatment from the people who work there
The staff at E. from Ed's Car Care Center responded on 02/05/2025 02:31 PM

Always a please to see you and your fleet of vehicles! Thanks for leaving a review and continued business!


Verified Customer
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Very pleased
All of the staff were very friendly and professional. They researched the issue with my vehicle and found that the repairs were covered by a warranty. They are trustworthy and I will continue to give them my business and would recommend them to friends and family.
The staff at E. from Ed's Car Care Center responded on 02/05/2025 02:30 PM

We are very pleased as well! Thanks for taking the time to leave a review and your continued business. 


RM
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Roger M.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Always use Ed's when I have complex repair.
Timely, neat, clean, and worth the cost of superior quality.

MC
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Matt C.
Fort Wayne, IN
BMW 750Lxi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2025
verified customerVerified Customer
9
Engine work down on my BMW 750LI
Thank you for your excellent service I appreciate the professionalizm & the follow ups and the prompt service completed . Also the time to double check for any other issues , leaks or additional problems that might be an issue for me ! Great job team !
The staff at E. from Ed's Car Care Center responded on 02/05/2025 02:29 PM

Thanks for leaving a review! The BMW 750 valve seals were no small task! We are glad you are happy with us after your first time here! We look forward to seeing you again.


Verified Customer
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2025
verified customerVerified Customer
10
Grateful
These men have been taking excellent, honest, professional care of my car and me for years! HIGHLY recommended!
The staff at E. from Ed's Car Care Center responded on 02/05/2025 02:27 PM

Always a joy to see you and your vehicle! Thanks for taking the time to leave and review and your continued business. 


Verified Customer
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
10
Superb service!
The title says it all. Every time I've used Ed's the quality of service and communication, has been nothing short of outstanding.
The staff at E. from Ed's Car Care Center responded on 02/05/2025 02:26 PM

We love it! Thanks for leaving a review. Your Audi and brothers Pontiac are a joy to work on.


JC
Jerry C.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
Category: Service
Jerry said they got back to him pretty quickly, told him what was wrong with the vehicle, and the prices were a little high.
Recommended
The staff at E. from Ed's Car Care Center responded on 02/05/2025 02:25 PM

Thanks for taking the time to leave a review! We are sorry the vehicle needed a new transmission as they can be expensive.


CF
Chris F.
Celina, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/08/2025
verified customerVerified Customer
Category: Service
Chris said they did fine. He thought they could reprogram all of the air bag stuff but they couldn't, it could only be done by a certified manufacturer. The guy he spoke with didn't convey this very well and if he would've known this ahead of time, he would've gone straight to the manufacturer, he took for granted they could take care of it here for him. They did get other stuff done and also fixed a brake light. They tried to do what he needed, they tested a lot of stuff, too.
Recommended
The staff at E. from Ed's Car Care Center responded on 02/05/2025 02:24 PM

Sorry for the miscommunication! We can reprogram, and like you said fixed a few issues. But the issue was the vehicle was wrecked and could have multiple issues that would best be suited for the manufactuerer to resolve. We are sorry for that miscommunication and look forward to taking care of any other service needs you may have. 


KG
Kevin G.
Wolcottville, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
Category: Service
Kevin said every time he comes in they're always very courteous and nice, and they fix what needs to be fixed. They do a fantastic job.
Recommended
The staff at E. from Ed's Car Care Center responded on 02/05/2025 02:08 PM

Thanks for taking the time to leave a review! Great customers like yourself make the experience that much easier! We always look forward to working on your Volkswagen.

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