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Elder Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(662 Reviews)
72
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
39
Total ReScores
4.7
ReScore Average
72
Net Promoter Score ®

Business Details

About

Elder Hyundai will provide the highest quality maintenance and repair for your vehicle. Elder Hyundai will provide the highest quality maintenance and repair for your vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(888) 488-4546

Business Hours

Mon
7:30 AM - 8:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 8:00 PM
Fri
7:30 AM - 8:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
19077 Hall Rd Macomb, MI 48044
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(662 Reviews)

SJ
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Suzanne J.
Marine City, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2024
10
Used car purchase
I was in the Elder Hyundai dealership last week to look at a used vehicle I had found on line. Jesus Chaires was the salesman I met with. As a long time Honda driver I was out of my element at a Hyundai dealership, but this is where I found my new ( to me ) Honda. As a senior citizen I was anxious to be out looking at cars by myself. I must say that Jesus, as well as Jon and Chris went out of their way to put me at ease. They listened patiently to all my questions and concerns, and worked with me to reach a deal I was satisfied with, and no high pressure tactics! I drove away with my new ( to me ) Honda, feeling confident I had made a good decision. I must add they had many fine looking Hyundai's as well.

RB
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Ryan B.
Clinton Township, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2023
10
Exemplary service from a wonderful service advisor.
Grant Freestone is an asset to Elder Hyundai's service advisor team.
I came in for an oil change and was able to hear the kindest, most thoughtful service advisor while I was waiting. It was Grant, speaking with another customer, truly being an example of how to treat people in this world. He took the time to acknowledge any concerns, was genuine and honest in his responses, and went above and beyond to make the customer feel taken care of and never feel taken advantage of.
As for my vehicle, it was completed quicker than estimated (great job Brad!), and Grant was a pleasure during checkout. He even performed a little paint touchup for me, again, above and beyond service.

GL
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Gary L.
Kennesaw, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/30/2023
0
No help in expediting service.
We had planned on a Sunday to drive back to Georgia the following day due to commitments at home, but sprang a coolant leak in our Genesis. We had it towed to this dealership in hopes that they repair it quickly and get on our way. When I called the service department the next morning, they told me it would be 24 to 48 hours before they would even look at it. No offer to try to work with us in a sticky situation, just told us we had to wait. We had the car towed to an independent repair shop, and a few hours later we were on the road.

AC
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Al C.
Macomb, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2022
10
EXCELLENT
Sami was wonderful to work with, Very patient, Very professional. I would give better than a 10rating if I could.

TF
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Theresa F.
Warren, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2022
10
Fabulous service from a great salesman
Spoke to Ty Bandy at 4 pm on Friday night, left at 6 owning a pre-owned truck. The service from Ty Bandy and team Elder Hyundai was fabulous!! The next vehicle we buy/lease will definitely be through Ty Bandy. He's friendly, professional, and takes his time to answer all questions. Even goes above and beyond to send pictures of our new to us vehicle, helps with finding accessories too! Even after we left the dealership!

Thanks Ty Bandy!

HB
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Heather B.
Utica, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/15/2022
0
Look elsewhere for service
My husband and I both own Hyundai cars that we bought at the same time. Our cars are only a couple of years old. Over the span of a year and a half my husband and I repeatedly tried to have service inspect our cars for a problem with the steering. Both cars were exhibiting the same worsening symptoms. We were advised that it wasn't a problem and all of the cars do that, so no need for an appointment. After researching the issue we found that there was a technical service bulletin for this exact thing. We again brought it to the attention of the service department and asked for an appointment. We were told they had no idea what we were referring to and if we wanted to make an appoint and they found nothing wrong we would have to pay almost $200 to have the vehicle inspected (which we basically took as a means of trying to deter us from making an appointment). At this point we were not comfortable having the service done at this dealership. I called another local dealer and the difference in how we were treated was amazing. We didn't have to try to plead our case about what was wrong with the vehicle, we didn't have to beg for an appointment, they were knowledgeable of the bulletin regarding the steering and said it is very common companywide, and they also said absolutely it would be covered under warranty. We made our appointments at this other dealer and they replaced the faulty parts on both cars and had us in and out in a couple hours. I know Hyundai is a great company with wonderful cars. It is a shame Elder Hyundai is putting a black mark on the Hyundai name.

Verified Customer
Kenockee Township, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Wish I lived closer
I have always been more than satisfied with the Service at Elder Hyundai. My only problem is that I live so far away that I am unable to 'drop off' my vehicle because it is just too many miles to ask someone to follow me. Therefore, scheduling an appointment is very important.

JZ
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Janusz Z.
New Baltimore, MI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/20/2022
Service Type: Maintenance
5
Category: Service
My oil change at Elder Hyundai dealership
Very good car service at Elder Hyundai I wouldn't visit another dealership
MICHAEL D B. from Elder Hyundai responded on 03/07/2022 01:55 PM

Hi Janusz, thank you for taking my call today! This is Tom Sicheneder, one of the managers at Elder Hyundai. I'm glad we're working towards a solution for your concerns, and I'm happy to see the team making strides to get us there. Please call me at 586.408.2044 with any concerns or questions you may have along the way, we look forward to serving you!


RJ
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Robert J.
Clinton Township, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Need to improve appointment process
Couldn't get to calendar to make appointment. Never got a callback on messages. Had to go in to schedule appointment.
Service did a great job during my appointment visit.

MM
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Martin M.
Bruce Township, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome dealeeship
I wouldn’t consider ever visiting another dealership. Clean, trustworthy, professional and kind

AP
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Ashokkumar P.
Rochester, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very good car service at Elder Hyundai
Very friendly and knowledgeable service employees.
MICHAEL D B. from Elder Hyundai responded on 01/21/2022 11:40 AM

Thank you so much for the 5-star rating! We greatly appreciate positive feedback from our amazing customers!

Sincerely,
Mike Brady 
Elder Hyundai Service Manager
(586) 408-2047


Verified Customer
Sterling Heights, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Hard to get an appointment for service
Only improvement I suggest is more availability to get an appointment to service vehicle.
MICHAEL D B. from Elder Hyundai responded on 01/20/2022 03:20 PM

Thank you so much for the 5-star rating! We greatly appreciate positive feedback from our amazing customers!

Sincerely,
Mike Brady 
Elder Hyundai Service Manager
(586) 408-2047


AJ
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Aleksandar J.
Clinton Township, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great place
Its like home...great service and costumer support...my 3rd car already and would be back for sure....and yes..its 60k bumper to bumper and 100k powertrain warranty....who gives that besides them...great job Hyundai
MICHAEL D B. from Elder Hyundai responded on 01/14/2022 03:13 PM

Thank you so much for the 5-star rating! We greatly appreciate positive feedback from our amazing customers!

Sincerely,
Mike Brady 
Elder Hyundai Service Manager
(586) 408-2047


Verified Customer
Washington, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great experience
Glad to bring in my car for service. Staff is exceptional and definitely value the customers time by being efficient yet still thorough.
MICHAEL D B. from Elder Hyundai responded on 01/17/2022 04:37 AM

Thank you so much for the 5-star rating! We greatly appreciate positive feedback from our amazing customers!

Sincerely,
Mike Brady 
Elder Hyundai Service Manager
(586) 408-2047


EM
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Edmund M.
Maumee, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Above & Beyond Service Experience
Took my Hyundai Sonata to Elder Hyundai in Macomb for a routine oil change and tune-up, found out that my vehicle had some engine problems that was part of a recall. The dealership took steps to ensure that my vehicle received the attention it deserved and replaced my engine along with some additional updates. Everyone I spoke with at this location including the Service Manager was awesome. Thanks to Craig the Award Winning Service Supervisor & Guru at Elder Hyundai for helping me select and purchase of such an great vehicle.
MICHAEL D B. from Elder Hyundai responded on 01/05/2022 08:06 AM

Thank you so much for the 5-star rating! We greatly appreciate positive feedback from our amazing customers! I'm glad to see you were taken care of and I will pass your thanks onto Craig.

Sincerely,
Mike Brady 
Elder Hyundai Service Manager
(586) 408-2047

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