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ESP Auto Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(74 Reviews)
91
Write a Review

Score Details

5 stars
92%
4 stars
6%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
91
Net Promoter Score ®

Business Details

About

E.S.P. Auto Inc. is owned and operated by Kevin Hayes, Christopher LaPlante and Daniel Hayes and was first opened in June of 1993.

Chris and Kevin had a long history of working with Edward Stanley Plaza (who inspired our initials, E.S.P.) at what was then known as the Northampton St. Garage.

Chris and Kevin have been working in the E.S.P. Auto Inc. is owned and operated by Kevin Hayes, Christopher LaPlante and Daniel Hayes and was first opened in June of 1993.

Chris and Kevin had a long history of working with Edward Stanley Plaza (who inspired our initials, E.S.P.) at what was then known as the Northampton St. Garage.

Chris and Kevin have been working in the automotive industry here at E.S.P. for a combined total of more than 50 years. Dan is an alumnus of the University of Massachusetts, Amherst and has a deep background in business management.

All of our technicians at E.S.P. Auto are ASE-certified and are mentored to continue to stay up to date through workshops, professional development, training, seminars and subscription to trade journals. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(413) 527-1232
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
15 Pleasant St Easthampton, MA 01027
Get Directions

Affiliations

ESP Auto Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(74 Reviews)
Write a Review
Recent Reviews
MC
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Melanie C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2025
10
Friendly and good service
I had an oil change and tire rotation done and I t was done quickly and everyone was friendly. I appreciate the recommended services information and the inspection done so I know what I might ask about adding for next time.
A J. from ESP Auto Inc. responded on 02/11/2025 05:51 AM

Thank you Melanie!

ES
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Emily S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
8
Review
Esp is good
A J. from ESP Auto Inc. responded on 12/24/2024 06:11 AM

Thank you Emily!

ED
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Elizabeth D.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/19/2024
9
ESP is a great place to bring your car!
I have really appreciated the friendliness of staff and the work done on my car. I also was so grateful to be able to use a loner car when my car needed to be worked on for multiple days.
A J. from ESP Auto Inc. responded on 12/24/2024 06:09 AM

Thank you so much Elizabeth!

RK
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Raj K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
9
Amazing Service!
Staff is so sweet, the location is so convenient, my car was fixed and given back on the same day even, completely trustworthy and would recommend to everyone! Thank you ESP
A J. from ESP Auto Inc. responded on 12/19/2024 10:17 AM

Thank you so much Raj!

LR
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Lisa R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2024
10
Family owned and honest trustworthy
I felt like they were telling me the real story. Not some big dealership instructing their employees what to say
A J. from ESP Auto Inc. responded on 12/17/2024 07:43 AM

Thank you so much Lisa

JB
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John B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2024
10
6
?
A J. from ESP Auto Inc. responded on 12/17/2024 07:42 AM

Thank you John!

LS
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Lindsi S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
10
ESP for the win!
I've been a loyal customer of ESP for years, and I can't recommend them enough. Whether it's regular oil changes or any other car needs, they always go above and beyond. The team truly feel like your friends and it's clear that they care about each customer. They're trustworthy, dependable, and always ready to help with a smile. I never have to worry when I bring my car in – I know it's in good hands. If you're looking for a reliable and friendly auto shop, this is the place to go!
A J. from ESP Auto Inc. responded on 12/17/2024 07:42 AM

Thank you so much Lindsi for this wonderful review!

CS
CHRISTOPHER S.
Toyota Corolla
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2024
verified customerVerified Customer
8
Friendly folks
Although I didn't get my car repaired their quote was helpful
A J. from ESP Auto Inc. responded on 11/13/2024 05:05 AM

Hi Christopher. Thank you for taking the time to complete this survey. We do strive for 5 stars, so if there was something that we could have done better, please don't hesitate to let us know

CG
CHRISTINE G.
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2024
verified customerVerified Customer
10
Will not go anywhere else
Trustworthy and fair. Knowledgeable and friendly. Great place overall
A J. from ESP Auto Inc. responded on 09/27/2024 06:16 AM

Thank you so much Christine!

GM
GLYNIS M.
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2024
verified customerVerified Customer
10
Quick service, quality work
ESP were so generous in helping me with my spontaneous brake line issue, they performed a “scheduling miracle” to help me get my car back within 24 hours and allowed me to pick it up after hours on my schedule. They were polite and never talked down to me and I trust the quality of their work. They were fairly expensive to work with, but I think the repair I needed was an expensive one to begin with.
A J. from ESP Auto Inc. responded on 09/27/2024 06:14 AM

Thank you so much for the five stars and your kind words Glynis!

RR
RACHEL R.
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2024
verified customerVerified Customer
10
ESP never disappoints
Lucky to have them as my local shop!
A J. from ESP Auto Inc. responded on 08/27/2024 08:36 AM

Thank you so much Rachel!

MD
MAIA D.
Ford Escape
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2024
verified customerVerified Customer
7
Good work but pricy
Good work and quick turn around but pricy
A J. from ESP Auto Inc. responded on 08/06/2024 10:15 AM

Hello Maia. Thank you for the positive feedback for the work you had done here at ESP. We do strive for 5 stars and we always try to be fair with our pricing, so I'm sorry you thought we were pricey. Unfortunately,  I think inflation is something that is affecting everyone in all areas of our lives, in our case, the cost of goods from our suppliers, which is something we have no control over. However we will continue to strive to offer the best service we can for our customers with honest, reliable work with the best pricing for all.

MO
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Matthew O.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2024
10
Above and Beyond
Brought my car in to ESP after it failed its annual inspection. After fixing the issue, the ESP tech actually brought the car back to the inspection place for me to have it reinspected and taken care of so that it was completely ready to go once I picked it up. Exceptional service!
A J. from ESP Auto Inc. responded on 07/12/2024 09:27 AM

Thank you so much Matthew for this great review!

RZ
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Richard Z.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2024
10
Helped me was a long way from home
From Pennsylvania needed car fixed that did what they could for me. Worked out well
A J. from ESP Auto Inc. responded on 04/16/2024 05:27 AM

Thank you Richard. I'm happy we were able to get you on your way!

LS
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Leslie S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2024
10
Best in the Area
I've been coming here at least 5 years and have never been dissatisfied with the service. They are scrupulously honest with fair pricing and great communication. I've sent friends here and only gotten thanked by them; they now use ESP too.
A J. from ESP Auto Inc. responded on 03/14/2024 04:58 AM

Thank you so much Leslie for your loyalty and for this wonderful review!

Displaying Review 1 - 15 of 74 in total
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