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Eugene Hyundai

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,055 Reviews)
68
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
92
Total ReScores
4.4
ReScore Average
68
Net Promoter Score ®

Business Details

About

Sheppard Hyundai is conveniently located in Eugene, OR. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Sheppard Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Sheppard Hyundai is conveniently located in Eugene, OR. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Sheppard Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(541) 343-8811

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* America/Adak
2300 W 7th Ave Eugene Eugene, OR 97402
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,055 Reviews)

LR
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Linda R.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2023
10
Category: Service
Car buying experience
I purchased my new vehicle recently. Jacob Thielke was my sales person and he did an extremely job. He was knowledgeable, helpful and went out of his way to make my experience excellent. I love the new car. I highly recommend this dealership and Jacob.

SB
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Sabrina B.
Roseburg, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/07/2022
0
Category: Service
6 months for a warranty fix!
I have been waiting for 6 months for a thermostat fix for my newly purchased 2021 Hyundai elantra... There has been absolutely no communication or even empathy from the service department. It is going to be summer soo and I can't keep driving around with my heat on high to keep my car from over heating! Every time I call, I get the run around. I even made an appointment and came in after 3 months as I had heard nothing. But I was told with much derision, that I shouldn't have bothered they couldn't help me and they won't be calling with updates... I just want my car fixed. This has seriously dampened my joy at my purchase of this car. The sales associates are wonderful! However their service team leaves the whole business hanging with their lack luster attitude towards warranty work and customer service.

Verified Customer
Sutherlin, OR
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/09/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
recall service
Service and staff were good.
Brian B. from Eugene Hyundai responded on 04/11/2022 12:34 PM

Thank you for the review.


PV
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Peggy V.
Marcola, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very friendly
Everyone that I encountered for my service work was very friendly and professional. Will defiantly be returning for service on my vehicle
Brian B. from Eugene Hyundai responded on 04/07/2022 09:34 AM

Thank you for the great review !


RJ
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Robert J.
Eugene, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Lousy, expensive, no use
Look I took my SUV into them to get the TPMS light on my dash board fixed they said they did but the light popped on at the fifty my mark, this cost me $346.00 and six hours, then I went to a regular car repair shop they told me it was three sensors two body and one network. Don't go to these people the only thing they work is you're wallet, they will look at you like you are there personal ATM machine.
Brian B. from Eugene Hyundai responded on 03/28/2022 10:54 AM

I have reached out to get this concern remedied as soon as we can . 


RS
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Rudolph S.
Florence, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent service
Excellent service and staff
Brian B. from Eugene Hyundai responded on 03/14/2022 09:33 AM

Thank you for a great review !


Verified Customer
Springfield, OR
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Friendly
This part of the review is not necessary!
Brian B. from Eugene Hyundai responded on 03/14/2022 10:00 AM

Thank you for the great review !


GW
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George W.
Springfield, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quality experience
Great dealership. Terrific salesman, Tony Johnson. Maintenance follow up is great!!
Brian B. from Eugene Hyundai responded on 03/14/2022 09:30 AM

Thank you for the great review.


Verified Customer
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Great, timely service
The service was a free factory service to fix a sensor in the vehicle. Scheduling was easy and they were accurate with the window of time on the service.
Brian B. from Eugene Hyundai responded on 03/08/2022 08:15 AM

Thank you ! 5 star reviews mean so much to us !


Verified Customer
Springfield, OR
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Employees were great!
The website was hard to schedule service. The people were super nice. Shuttle driver was super friendly and I had no wait. Bummed I didn’t get my car washed like last time. Everything else was great.
Brian B. from Eugene Hyundai responded on 03/08/2022 08:12 AM

Thank you for the review, sorry about the car wash when its very cold out we cant hand wash cars but you can stop by any warm day and we can get it done for you.


Verified Customer
Eugene, OR
2020 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service !
They do outstanding work !
Brian B. from Eugene Hyundai responded on 02/28/2022 08:13 AM

Thank you for the great review !


MB
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M B.
Springfield, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
service
My tubing to my turbo and my wiring harness had been munched on by rodents. Service was able to salvage the existing tubing to reattach it. And after David showed me the spots of bare wire on my wiring harness suggested an easy fix. Now I have power back and am a happy customer.
Brian B. from Eugene Hyundai responded on 02/22/2022 01:08 PM

Thank you for the perfect review. 


NM
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Nawar M.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Good services
Brian B. from Eugene Hyundai responded on 02/22/2022 09:21 AM

Thank you for the 5 star review!


AC
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Anthony C.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Sheppard gives outstanding service
I had to wait 2.5 months for my EV battery replacement. Bobby did his utmost to make the wait seem less annoying. Everyone was friendly, helpful, and-- most importantly-- honest.
Brian B. from Eugene Hyundai responded on 02/14/2022 12:59 PM

Sorry about the long wait time on the battery, thank you for the great review !


BB
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Bryan B.
Junction City, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Great service
Brian B. from Eugene Hyundai responded on 02/11/2022 12:45 PM

Thank you for the perfect score! 

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