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European Auto Garage

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,242 Reviews)
94
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores
5.0
ReScore Average
94
Net Promoter Score ®

Business Details

About

European Auto Garage is the leading automotive service facility in East Tennessee. We are dedicated to helping owners of BMW, Mini, VW/Audi, Mercedes Benz, and more. European Auto Garage is the leading automotive service facility in East Tennessee. We are dedicated to helping owners of BMW, Mini, VW/Audi, Mercedes Benz, and more.

Categories
European Auto Repair, Auto Maintenance, Car Maintenance
Contact
(865) 862-5270

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1229 Lovell Rd Knoxville, TN 37932
European Auto Garage's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,242 Reviews)

ES
Ethan S.
Jefferson City, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2024
verified customerVerified Customer
Category: Service
Ethan said he appreciates the tech program they use to update people.
Recommended
Rich D. from European Auto Garage responded on 02/26/2024 12:36 PM

Thank you, Ethan, for your positive feedback! We're thrilled to hear our tech program helps keep you updated and enhances your experience with us. We Look forward to working with you again at European Auto Garage! The Team at European Auto Garage
 
 
 

The Team at European Auto Garage
(865) 862-5270

HH
Hongyin H.
Seymour, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2024
verified customerVerified Customer
Category: Service
Hongyin said the service was good.
Recommended
Rich D. from European Auto Garage responded on 02/26/2024 12:37 PM

Thank you, Hongyin! We really appreciate your business, and look forward to working with you again. 

The Team at European Auto Garage
(865) 862-5270

NB
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Nancy B.
Lenoir City, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2024
verified customerVerified Customer
10
Great Service
I had some issues from the recent snow and EAG was able to get me in same day and check it out.
While they had my car, I asked them to complete a regularly scheduled service.
I have used these folks for almost 20 years and would not keep coming back if I did not trust them.
Rich D. from European Auto Garage responded on 02/26/2024 12:39 PM

Thank you, Nancy, for your loyalty and trust over the years! We're glad we could assist with your snow-related issues and regular service. Your continued support means the world to us at EAG. Here's to many more years of working together to keep your BMW 3 Series well maintained!

The Team at European Auto Garage
(865) 862-5270

VN
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Vince N.
Raleigh, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2024
verified customerVerified Customer
10
Great PPI Experience!
Buying a car (especially a German car) sight unseen can be a real leap of faith...so I called European Auto Garage to perform a comprehensive pre-purchase inspection.

The level of detail in the report, and the follow up phone call with the technician helped me make a well-informed decision, and even gave me a bit of leverage when it came time to negotiate the price of the car.

The folks at European Auto Garage are genuinely interested in providing the best service and advice, and as a bonus are just pleasant to deal with.
Rich D. from European Auto Garage responded on 02/26/2024 12:41 PM

We are thrilled to hear about your positive PPI experience! We're glad our detailed report and follow-up helped in your car buying journey. At European Auto Garage, your confidence and satisfaction are our top priorities. Thank you for trusting us!

The Team at European Auto Garage
(865) 862-5270

JD
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Jessica D.
Knoxville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2024
verified customerVerified Customer
10
Great service
They got my car in quickly when I had a large oil leak. Finished the work in a reasonable amount of time. They make it very easy to pick up your car, even if you can’t pick up during their business hours. It’s also very nice that you can pay online ahead of time.
Rich D. from European Auto Garage responded on 02/26/2024 12:43 PM

We're happy to hear about your positive experience! Making your visit convenient and efficient is our goal. Thank you for choosing us to resolve your oil leak issue. Your business and feedback are greatly appreciated! We love hearing that our hard work shows. 

The Team at European Auto Garage
(865) 862-5270

JH
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Jake H.
Knoxville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2024
verified customerVerified Customer
10
Great Service
Good communication and efficient/effective diagnostics
Rich D. from European Auto Garage responded on 02/26/2024 12:46 PM

Thank you, Jake, for the great review! We're happy to hear you appreciated our communication and diagnostic efficiency. Your satisfaction and an exceptional customer experience, is our number one priority. We look forward to working with you again to maintain your Mercedes-Benz GLE!

The Team at European Auto Garage
(865) 862-5270

KW
Kenny W.
Knoxville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2024
verified customerVerified Customer
Category: Service
Kenny said all went very smooth and hassle free. He went in, got what he needed, and out the door.
Recommended
Rich D. from European Auto Garage responded on 02/26/2024 12:47 PM

Thank you, Kenny! We really appreciate your business, and we look forward to working with you again. 

The Team at European Auto Garage
(865) 862-5270

GH
gravatar
Gary H.
Knoxville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2024
verified customerVerified Customer
10
Service at European Auto Garage is very thorough
I had service performed at European Auto Garage to correct a faulty intake hose. All went well, but later another unrelated problem arose. They were quick to diagnose, but since the car was a 2015 Minicooper Countryman S with 115000 miles, I decided it wasn't prudent to spend over $7000 for the repair. Thanks to European Auto Garage for the diagnosis that helped me make the decision to trade for a newer, used model.
Rich D. from European Auto Garage responded on 02/26/2024 01:08 PM

Thank you, Gary! We're glad our thorough diagnostics helped guide your decision, and we understand the choices you faced with your Mini Cooper. Thank you for trusting us, and we're here whenever you need support with your next vehicle!

The Team at European Auto Garage
(865) 862-5270

TM
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Tom M.
Loudon, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2024
verified customerVerified Customer
10
Another Great EAG Experience
Routine 40,000 mile service. In-depth discussion with service manager as to scope of work and timing. Very thorough inspection including detailed written reports for all areas of service and future service notes. Great shop, terrific staff. Very knowledgeable about my vehicle. Cleanliness of the shop and customer areas is impeccable. I trust them with every aspect of service and repair for my Porsche.
Rich D. from European Auto Garage responded on 02/26/2024 01:18 PM

Thank you, Tom. We are happy to hear about your great experience and trust in us for your Porsche's service! Our team takes pride in thorough work and a clean environment. We look forward to your next visit and helping you maintain your Porsche 911. Thank you again for your continued support!

The Team at European Auto Garage
(865) 862-5270

KR
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Kip R.
Knoxville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2024
verified customerVerified Customer
10
Done right and in timely manner
Had unfortunate issue with my Audi A3 which required tow for service. Would have been at least a week and a half to even evaluate at the dealer. European Auto Garage diagnosed the problems by end of the next day and got me quickly back on the road again.
Rich D. from European Auto Garage responded on 01/11/2024 02:33 PM

Thank you, Kip! We are happy to hear that we were able to diagnose your issue, make the repair, and get you back on the road quickly. It is our goal to take some of the time and inconvenience out of car repairs and maintenance. We really appreciate your business, and we look forward to working with you again to maintain your Audi. 

The Team at European Auto Garage
(865) 862-5270

JG
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Joe G.
Knoxville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2024
verified customerVerified Customer
10
Also great on regular maintenance
With an older LR2 that I like, EAG is always awesome on the issues and hiccups that come with high mileage but they also are great on regular maintenance . I’ve always liked the Inspection Report to address upcoming service. Professional and friendly staff
Rich D. from European Auto Garage responded on 01/10/2024 09:11 AM

Thank you for your kind words! We're thrilled to hear about your positive experience with our team's maintenance of your LR2. Your satisfaction with our Digital Inspection Report and service quality means a lot to us. Looking forward to working with you again at EAG!

The Team at European Auto Garage
(865) 862-5270

TS
Tammy S.
Powell, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2024
verified customerVerified Customer
Category: Service
Tammy said she was greeted by a friendly gentleman, the person at the front desk was super, it did not take long and her first experience was a good one.
Recommended
Rich D. from European Auto Garage responded on 01/09/2024 02:46 PM

Thank you for sharing your positive experience, Tammy! We're thrilled to hear that our friendly team made your first visit memorable and efficient. Looking forward to welcoming you back soon!

The Team at European Auto Garage
(865) 862-5270

RL
gravatar
Robert L.
Knoxville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2024
verified customerVerified Customer
10
Oil Change w/ Inspection
Oil change with inspection. Was very thorough and was sent via web link with any additional recommendations. Overall good experience!
Rich D. from European Auto Garage responded on 01/09/2024 02:48 PM

Thanks for the great feedback! We're glad you found our thorough inspection and digital recommendations useful. We are looking forward to providing you with more good experiences in the future!

The Team at European Auto Garage
(865) 862-5270

JC
Josh C.
Dandridge, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2023
verified customerVerified Customer
Category: Service
Josh said they have always been very professional, timely and courteous.
Recommended
Rich D. from European Auto Garage responded on 01/09/2024 02:49 PM

Thanks, Josh, for your kind words! We're delighted to consistently provide you with professional, timely, and courteous service. Your satisfaction is our top priority!

The Team at European Auto Garage
(865) 862-5270

DL
gravatar
David L.
Harriman, TN
Mercedes-Benz C250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2023
verified customerVerified Customer
10
Great job, as always!
Great communication and also expedient service.
Rich D. from European Auto Garage responded on 12/28/2023 11:36 AM

Thank you, David! We love to hear that our hard work shows. We really appreciate your business, and we look forward to working with you again.

The Team at European Auto Garage
(865) 862-5270
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