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Express Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(859 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
90
Net Promoter Score ®

Business Details

About

We are your number 1 auto and diesel repair shop in Cottonwood and surrounding areas. Express Automotive has been family owned and operated since 2006. We are your number 1 auto and diesel repair shop in Cottonwood and surrounding areas. Express Automotive has been family owned and operated since 2006.

Categories
Auto Repair, Auto Maintenance, Diesel Services
Contact
(928) 634-0151

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Arizona
642 E State Route 89A Cottonwood, AZ 86326-8201
Express Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(859 Reviews)

Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/10/2025
verified customerVerified Customer
10
Nice people
I like Les. The work got done on my truck. It was more expensive than I expected.

DC
Danny C.
Arizona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
Category: Service
Danny said they were good with getting the work done.
Recommended

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
8
Always fair
Always fair on their pricing. Time estimates for work are good if want to wait.

RM
rebecca m.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2025
verified customerVerified Customer
10
Repair
They were very friendly and the job was done quickly and very reasonably. Will definitely use them again.
Dustin M. from Express Automotive responded on 01/07/2025 09:34 AM

We're glad to hear that you found our team friendly and efficient! Quick and reasonable is our specialty; we believe in good vibes and good value. We appreciate your support and look forward to being your go-to for all your automotive needs—like a trusty sidekick, but with more wheels.


VL
Vbronnia L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2025
verified customerVerified Customer
10
Absolutely superb service
Thurs 2 January 2025. Such a wonderful start of my New Year 2025!! Needing car repairs can always be a stressful experience. However, after receiving rave reviews from a co-worker, then finding I needed the services of the Cottonwood Express Automotive, my stressful level diminished considerably. Les, and the other desk technician provide OUTSTANDING customer service: setting appointments, giving repair costs estimates, and working with customers to schedule repairs in a timely manner. My particular service time took under 2 hours AND though I had received a repair cost estimate, the pricing was less than I expected. I wasn't listening well, so was very pleasantly surprised when I received the bill. If and when my car needs future repairs, I will definitely make an appt. AND, I will recommend Express Automative to other. Job very well done!! Lastly, I have already posted a review with photos to Google Maps. My user name: FeralKatsRMyLyfe
Dustin M. from Express Automotive responded on 01/07/2025 09:34 AM

It's fantastic to hear that your New Year kicked off on such a high note! Car repairs are often likened to an unexpected guest showing up at a party—not the highlight of the event, but necessary nonetheless. We're glad that our team, especially Les and the front desk crew, could help turn that stress into a pleasant surprise! It’s always our goal to provide clear repair estimates and timely service, so we're pleased that you found our pricing to be more delightful than you anticipated. Thank you for your recommendations; they really help our small business thrive in this busy world. We're more than ready to welcome you back when your car is in need of some TLC again! And thanks for sharing your experience on Google Maps—your photos must make the car repairs look like a red carpet event!


MM
Michael M.
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2024
verified customerVerified Customer
10
Michael M.
Express Auto is great in all respects. Friendly, fast, explain issues well. Quality work. Never dissatisfied.
Dustin M. from Express Automotive responded on 01/05/2025 09:36 AM

We’re delighted to hear that your experience at Express Auto was top-notch! Our team strives to provide friendly and efficient service while keeping you informed along the way. It’s rewarding to know that our efforts lead to satisfied customers like you. If your car has more adventures planned, rest assured we’ll be ready to help keep it running smoothly!


LA
LARRY A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2024
verified customerVerified Customer
10
Brakes
Checked my brakes for a small fee. They deliver excellent customer service.
Dustin M. from Express Automotive responded on 12/30/2024 09:33 AM

We appreciate you sharing your experience. It's always great to know that our efforts in providing top-notch customer service are recognized! We aim to keep your brakes—and your spirits—on a smooth ride. If there's ever anything else you need, don't hesitate to reach out!


ML
Mark l.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/19/2024
verified customerVerified Customer
9
Alignment
They busy, so I needed an appointment. They were highly recommended and after taking my vehicle there I see why. They are very professional and did a great job with my truck.
Dustin M. from Express Automotive responded on 12/24/2024 09:34 AM

We appreciate your feedback and are glad to hear that you had a positive experience with us. It’s always a compliment to be highly recommended, and we take that as motivation to keep our standards high. Your truck is in good hands, and we're happy to know that you found our team professional. We do our best to juggle appointments like circus performers, so thanks for your patience! If there’s anything else we can help with in the future, just let us know.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
10
Rear brakes
Friendly, competent employees.
Warranted service. Very reasonable prices.
Dustin M. from Express Automotive responded on 12/24/2024 09:34 AM

We appreciate your feedback on our friendly and competent team. It’s great to hear that our services met your expectations and didn’t break the bank. We always aim to provide value without losing the personal touch. If you need any more assistance, just remember, we’re only a phone call away—no magic wand necessary!


GC
Gary C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2024
verified customerVerified Customer
9
Friendly
Excellent understanding of the issue with quick quote. Only 1 1/2 hrs. Cost was under estimate.
Will travel back to this location in Cottonwood vs the one in Camp Verde, much better.
Dustin M. from Express Automotive responded on 12/16/2024 09:35 AM

We're glad to hear that you had a smooth experience with us and that we could provide a quick and accurate quote. Who knew fixing cars could be this efficient? We're always here to ensure your vehicle is running like a top. It seems like Cottonwood is winning in the automotive showdown! We're looking forward to helping you again in the future. Safe travels!


PL
PAM L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
verified customerVerified Customer
10
Reliable service
I always feel like I get accurate, honest work on my vehicles. Les, the manager, is so great, very personable and efficient.
Dustin M. from Express Automotive responded on 12/11/2024 09:35 AM

We appreciate you taking the time to share your experience. It’s great to hear that you feel confident in the accuracy and honesty of our work. And of course, we think Les is pretty great too—he runs a tight ship while keeping things friendly and efficient. Your trust means a lot to us, and we’re here to keep your vehicles running smoothly!


AB
austin b.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2024
verified customerVerified Customer
10
Awesome work and service
Awesome staff and quality work. Caught another issue I was unaware of and got the work done super quick. No forced inspections or cash grabs, amazing shop.
Dustin M. from Express Automotive responded on 12/08/2024 09:34 AM

We’re delighted you had a great experience with us! It sounds like our team was on their game, catching that hidden issue before it became a much bigger headache. We believe in providing honest service without the extra fluff—no one likes a surprise inspection when they come in for a routine check. Thanks for trusting us with your vehicle; we appreciate your support!


VG
val g.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2024
verified customerVerified Customer
10
Honest integrity friendly
I love this team!! I won't take my car anywhere else!
Dustin M. from Express Automotive responded on 11/19/2024 09:35 AM

We appreciate your enthusiasm for our team! It's great to know that you feel perfectly at home with us – we like to think of ourselves as the cozy garage of the automotive world. If we could put a "Best Team" award on the wall, you’d be our first congratulatory card! We're always here to keep your wheels rolling smoothly.


KS
Karen S.
Arizona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2024
verified customerVerified Customer
Category: Service
Karen said they are fabulous. She always has a great experience there. The staff is amazing.
Recommended
Dustin M. from Express Automotive responded on 11/19/2024 09:35 AM

We're glad to hear you think we're fabulous! It’s always a pleasure to provide you with a great experience. Our staff certainly loves to hear that their efforts are appreciated—they might even start demanding a fan club soon! Looking forward to keeping your wheels in tip-top shape for all your future adventures.


JS
gravatar
Jerry S.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2024
10
Unbeatable Service
I would like to thank everyone at your shop for treating my daughter with kindness. She was by herself in her car up to Flagstaff for school when her car engine went into limp mode. It’s rare that you see this type of service these days. Thank you so much for getting her back on the road and helping her!
Dustin M. from Express Automotive responded on 11/18/2024 09:35 AM

We're glad to hear that your daughter received the royal treatment at our shop! It's always our goal to make sure every customer feels like family, or at least a beloved cousin, when they walk through our doors. Helping her get back on the road to Flagstaff is what we do best, and we're happy to have played a part in her journey. Wishing her smooth travels and lots of study breaks—those are crucial too!

Service Coupons and Posts
We’re blushing! 😊 Thanks for the fantastic review! With Ray and Dennis on the job, your car is in good hands! 🚗 Your trust means the world to us. Keep driving safe, and we’ll be here when you need us! #ExpressAutomotive #CustomerAppreciation
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Thank you for the awesome review! 🚗💕 We’re thrilled to know that our team has earned your trust while keeping your Dodge 3500 Diesel running smoothly. Your kind words fuel our passion for quality service! 🔧✨ #TrustInUs #QualityAutoRepair
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We're blushing! 😄 Thanks for the love! At Express Automotive, we're committed to keeping you and your ride happy. Your trust means the world to us—no shady business here! Just honest mechanics with a passion for cars. 🚗💨 #CustomerLove #ExpressAutomotive
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Thank you for the fantastic review! We're thrilled your car is back in tip-top shape! 🚗✨ We couldn't be happier to have your trust (and Jake's referral!) in our hands. Remember, we're here to keep you rolling smoothly! #AutoCare #CustomerLove 🛠️😊
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🙏 Thanks for the kind words! We're so glad you found us honest and trustworthy. We appreciate the recommendation and hope to see you back soon! #CustomerAppreciation #AutoRepair
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Thank you for the kind words, Tom! 😊 We're thrilled to hear that you had an excellent experience with us. Your trust means a lot! #CustomerSatisfaction #ExpressAutomotive
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🎉 Thanks for the 5-star review, Michael! We're pleased to have saved you some cash and got your car back on the road. We aim to keep our customers smiling! 💪🚗 #CustomerSatisfaction #ExpressAutomotive
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🚗 Thank you for the amazing review, Rock! 🌟 We're delighted to hear that you had a fantastic experience with our services. Your recommendation means the world to us! #ExpressAutomotive #FiveStarReview
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