Came out of the hospital
With a infection
Was feeling terrible
Raining and poor visibility we hit a large pothole and blew the two right side tires
AAA couldn’t help us
But then Joseph B. came to the rescue
This guy went out of his way to help us
With two blown tires, he switched one out and took the other to a remote station to fix air it up and provide two good tires so that he could lift my car from the front
Thereby towing my car to the house
Raining and on his last call
This guy exemplifies with good services
Wish I could hire him as my private
Tow anytime I needed something
Thanks again Joseph me and my wife are very grateful
G tejeda
PJ
Paul J.
Torrance, CA
10/30/2024
10
Customer again
Neo was the driver w falcon tonite.. What can I say excellent service with care to myself and my car.. Updates communication regards to arrival time was Excellent, neo was very helpful I'm very understanding and very Professional. What can I say they are the best of the best .
Again thank you very much for helping me out,
Becoming a Paul J Johnson
HS
Harry S.
Compton, CA
08/01/2023
10
Quick response.
Showed up quickly and put air in my tire was on my way to Vegas 5am. William G was courtious and professional.will use them again. Thank you.
GT
Greg T.
San Pedro, CA
03/06/2023
10
Fast and through service
I had what I thought was a battery issue. George showed up in fair amount of time, I was kept in communication with Falcon the whole time which was nice. Anyway, George did a through test, and turns out my battery was fine. George went the extra mile and explained the situation to me, which eased my mind. So hats off to George A.
DM
Dororhy M.
Baton Rouge, LA
02/27/2023
10
Roadside service
I locked my keys in my car at the grocery store ...Your tech Yovani got to my location within minutes...he did the job in seconds ...he was very courteous ,patient, understanding and caring ...it had been raining earlier that day ...so he came as soon as he could ...Please acknowledge his work ...you need more Tech's like him ..
RR
Ray R.
Torrance, CA
12/17/2022
10
Battery charge
Always takes care of me they are 100%
CS
christma s.
Hawthorne, CA
11/29/2022
10
fair amount of time to wait and did a very good job
very satisfied with the job
FC
Felix C.
Carson, CA
11/22/2022
10
TOTALLY SATISFIED: William Garcia of Falcon Towing
William Garcia arrived within minutes after we called for AAA service. He is a professional technician and answered our questions with ease and easily understandable. He fixed our problem quickly. Thank you.
Overall rating we give for William's services is: TOTALLY SATISFIED.
Thanks so much.
Felix Caro
FC
Felix C.
Carson, CA
11/22/2022
10
William Garcia of Falcon Towing
William Garcia arrived within minutes after we called for AAA service. He is a professional technician and answered our questions with ease and easily understandable. He fixed our problem quickly. Thank you.
Overall rating we give for William's services is: TOTALLY SATISFIED.
Thanks so much.
Felix Caro
DR
Dan R.
Torrance, CA
11/20/2022
0
Very bad service and rude they will yell at you
Unsuccessful tire change and left me stranded for 4 hours. One of the lady's hung up on me for trying to get an eta on my tow these people are the worst in the business
MB
Melinda B.
San Pedro, CA
10/09/2022
10
Naming my first born after Gustavo
I didn't want to use falcon to be honest but apparently AAA only uses them in my area, based on last five service calls over several years. I was happy with all but 2 of those service request and those are the ones I remembered. I actually requested another company but I would have had to cancel and restart the process so I just crossed my fingers and waited to be disappointed but Gus and his great attitude and fast arrival finally wiped the slate clean. You never know who you'll see pull up to rescue you in these situations. As a woman standing on the side of the road in a strange neighborhood, having a polite and friendly driver pop out of the truck waving and greeting me is what made the difference and let me feel safe and relaxed. He immediately grabbed the keys, assessed the situation and took charge of the whole process. I was his last call of the day at almost 11p. I had a huge chip on my shoulder I was not ready to let go easily but he didn't focus on that, he just smiled and prepared the vehicle, hooked it up and delivered to my home. But, I think the best and very unexpected part was when I turned around and realized he was putting much needed air in one of my tires that was low. That type of attention to detail and willingness to take a few more minutes and go that extra steps instead of rushing off to relax and enjoy the ice cold Pacifico he said was waiting for him at home is what distinguishes a good or satisfactory employee to one you make effort to keep on the team. He represented the company flawlessly and completely changed my attitude about your company. I will gladly stop talking trash about falcon towing now. As a fleet manager myself I am not easy to win over and if he was not so happy with his job I would want to steal him away and have him join our driver training department. He gets it. Keep him for sure. I was ready to cancel my AAA membership if the service was not satisfactory and I would have made my displeasure known, so without knowing it he protected the bottom line just because he has a great attitude and work ethic. Thanks Gus. Best of luck to you and be safe out there!
JG
Jose G.
Fontana, CA
09/15/2022
0
Worst tow company
I requested a service then took them 6 hours to get to my location. The tow truck driver right off the bat made a excuse not to take me in his vehicle at 2 am where I'm not even from. The guy was being a total asshole. He claimed I was giving him attitude just because I told him let's get going.
AA
Alex A.
Hawthorne, CA
09/12/2022
10
Lock vehicle keys inside while the vehicle is running
Service technician showed up 30 minutes later after I called AAA
Open the vehicle door under 10 minutes
JD
JULIE d.
Long Beach, CA
06/20/2022
10
Totally Satisfied
Technician Miguel
Thank you, you were polite, well mannered, and it took less then 3 mins to get me back on the road, I was Totally Satified
JD
JULIE d.
Long Beach, CA
06/20/2022
10
Totally Satisfied
Technician Miguel
Thank you, you were polite, well mannered, and it took less then 3 mins to get me back on the road, I was Totally Satified
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With a infection
Was feeling terrible
Raining and poor visibility we hit a large pothole and blew the two right side tires
AAA couldn’t help us
But then Joseph B. came to the rescue
This guy went out of his way to help us
With two blown tires, he switched one out and took the other to a remote station to fix air it up and provide two good tires so that he could lift my car from the front
Thereby towing my car to the house
Raining and on his last call
This guy exemplifies with good services
Wish I could hire him as my private
Tow anytime I needed something
Thanks again Joseph me and my wife are very grateful
G tejeda