Business Solutions
English Español
SureCritic / Tires / Family Auto Care Inc
business image

Family Auto Care Inc

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(503 Reviews)
95
Write a Review
Schedule Appointment

Score Details

5 stars
94%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
95
Net Promoter Score ®

Business Details

About

Welcome, to Family Auto Care, Inc. Independently owned by John and Becky McGaha. Serving western North Carolina since 1997. We pride ourselves in caring for the family vehicle. Our goal is to give you/our customers the best quality and service at the best affordable price. We are a Goodyear Service Center and have ASE Certified Welcome, to Family Auto Care, Inc. Independently owned by John and Becky McGaha. Serving western North Carolina since 1997. We pride ourselves in caring for the family vehicle. Our goal is to give you/our customers the best quality and service at the best affordable price. We are a Goodyear Service Center and have ASE Certified technicians , Alldata Repair Shop. We offer a full line of brakes , tires, mufflers , wheels, batteries and more. ...more

Categories
Tires, Auto Maintenance, Repair Shop
Contact
(828) 369-2155
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
976 E Main St Franklin, NC 28734
Get Directions
Family Auto Care Inc's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(503 Reviews)
Write a Review
Recent Reviews
LM
gravatar
LIZ M.
Franklin, NC
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Very Prompt!
My jeep dumped all its oil. Had it towed to Family Auto. Found a simple fix and had it back the same day!
TB
gravatar
TERESA B.
Franklin, NC
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
Great, fast service
Great, fast service. Glad they were recommend to me by 4 other customers. Will use them in the future!
JL
JUDY L.
Subaru Impreza Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2025
verified customerVerified Customer
10
Oil change great friendly service.
Had my oil changed. They were on time with our appointment. Great service with very friendly help.
DS
gravatar
DONNIE S.
Franklin, NC
GMC Yukon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Found our new mechanic!
We needed to have the transmission replaced in my 2003 GMC Yukon recently. Several places in town were a No-Go either because they didn't work on vehicles more than 20 years old or they sent transmission work out of town to other shops.
Family Auto Care took on the work and completed it in a timely manner and did a fantastic job. They will definitely be our FIRST call for any and all future vehicle work!
BH
gravatar
Bill H.
Franklin, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
10
Professional
With a spontaneous shimmering during my drive from work and the check engine light, I expected the worst. John jumped right on my Ram truck, diagnosed the problem and only did what was necessary without adding undue services and charges. Good professional family business. Thank you!
LW
Logan W.
North Carolina
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
Category: Service
Logan said he came to his house to show him how to install his new starter correctly. They have very good customer service and they know what they are doing. He was a really nice guy.
Recommended
RW
gravatar
Richard W.
Franklin, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
10
Brake noise
Got a convenient appointment fixed the problem and out the door friendly and fast
JA
Jason A.
North Carolina
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
Category: Service
Jason said they seem reliable and honest. He added he thinks he'll be seeing them again.
Recommended
CC
Chris C.
Franklin, NC
Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
Category: Service
Chris said they were friendly, serviced his vehicle really well.
Recommended
CC
gravatar
CARMEN C.
Franklin, NC
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
10
Hands down best experience
They are always nice and friendly, the rates are very reasonable. All around good people
FW
gravatar
FRANK W.
Franklin, NC
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Oil change/check squealing noise
Best automotive service in the area. Great teamwork
MM
MADONNA M.
Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Great A+++ group
I trust these guys with all 3 of my cars, wouldn’t go anywhere else. Top notch mechanics and good old fashioned values too. 100% highly recommend
BN
BRIANNA N.
Franklin, NC
Scion tC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
Top quality service
Had my wife’s vehicle fixed and back on the road in a day top notch and expert service
KD
gravatar
KENNY D.
Franklin, NC
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2025
verified customerVerified Customer
10
Brakes
Great service,very reasonable
HP
HOLLY ANN P.
Franklin, NC
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
Oil change
Thank you family auto
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.