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Family Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(686 Reviews)
93
Write a Review
Schedule Appointment

Score Details

5 stars
92%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
93
Net Promoter Score ®

Business Details

About

We Service all Makes and Models and have the Latest Technology ​in Diagnostic Equipment ​​to Better Serve our Customers. We Service all Makes and Models and have the Latest Technology ​in Diagnostic Equipment ​​to Better Serve our Customers.

Categories
Auto Repair, Auto Maintenance, Car Maintenance
Contact
(936) 875-4240
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
4785 Old Union Rd Lufkin, TX 75904-4292
Get Directions
Family Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(686 Reviews)
Write a Review
Recent Reviews
KW
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Kim W.
Lufkin, TX
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
Great people
They were very detailed and explained everything to where we knew what was going on great service great people
DM
Don M.
Lufkin, TX
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2025
verified customerVerified Customer
Category: Service
Don stated he was referred by a friend, he also had seen their ad on television. He likes that they listened to him, they are honest and they have good prices. They do a good job.
Recommended
TM
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Tom M.
Lufkin, TX
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Motor Work
Thanks for the extra time and effort you put into fixing my truck. A full explanation of the job at hand was greatly appreciated.
AS
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Angela S.
Lufkin, TX
Volkswagen Beetle Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
Excellent Service
Very professional and great service. We have found our go-to garage for akk our car needs.
Verified Customer
Lufkin, TX
Honda Civic Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Thanks for your help with OLD FAITHFUL
I was having issues with my old faithful. She started smoking and the belt was making a noise. Took her to this awesome shop and they determined it was a loose heater hose and the belt needed to be changed. I’ve had this vehicle since it had 7 miles on it, and it wouldn’t be in the condition if it’s wasn’t for FAMILY AUTO. AWESOME PEOPLES. LOYALITY AND HOSPITALITY ISN'T SEEN THESE DAYS. If you’ve got issues with your vehicle - take it to them. You won’t regret it.
Verified Customer
Lufkin, TX
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Got her running!
I had some motor issues. The guys found the problems fixed her up and got.her back on the road.
Darien W. A., President from Family Auto Repair responded on 01/30/2025 08:19 AM

Thank you for the positive feedback and 5-star review. Glad we were able to get your truck back on the road and running a lot better. "There's No Place Like Family Auto!" Hope you have a great day.

AA
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Ashley A.
Spring, TX
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
10
Car working great now
I want to say thank you to the staff of family Auto for helping my car get back on the road. I had lots of issues they were able to diagnose it and get it running at a price that they accommodated with me thank you so much I will continue using you
Darien W. A., President from Family Auto Repair responded on 01/29/2025 02:46 PM

We appreciate your continued business over the years. Thanks for the awesome 5-star review. Hope you have a wonderful day.

RK
Robbie K.
Lufkin, TX
Chrysler Town & Country SWB
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2024
verified customerVerified Customer
10
All good
All good
Darien W. A., President from Family Auto Repair responded on 01/06/2025 09:17 AM

Thank you for the 5-star review. We appreciate your business and look forward serving your automotive repair and service needs in the future. " There's No Place Like Family Auto!" Have a wonderful day.

Verified Customer
Lufkin, TX
Mercedes-Benz GLK-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
verified customerVerified Customer
10
Quick and professional.
My 2011 Mercedes ML 350 steering wheel lock. The technician explained what the problem was and how long the repairs would take. My vehicle was repaired. Technician called the next day to check to see if there were any problems. Excellent service.
Darien W. A., President from Family Auto Repair responded on 01/06/2025 09:22 AM

Thank you for the detailed positive feedback. We appreciate your business. We always strive to give our customer awesome customer service through the process of the repairs needed. "There's No Place Like Family Auto!" Have a great day.

JS
James S.
Lufkin, TX
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2024
verified customerVerified Customer
Category: Service
James said they did good, it was a difficult job and they kept him informed with every step.
Recommended
Darien W. A., President from Family Auto Repair responded on 01/06/2025 09:23 AM

Thanks for the positive feeback and for your business. We are glad your experience with us was pleasant. "There's No Place Like Family Auto!" Hope you have a good day.

TG
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Thetis G.
Lufkin, TX
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
10
LOF
Great service, car lube, oil, filter; check of hoses and belts and mechanicals and fluids, since I'm taking a long trip soon in it. Quick turnaround and I know it's done right!
Darien W. A., President from Family Auto Repair responded on 01/06/2025 09:25 AM

It is our pleasure taking care of your vehicles whether it's services or repairs. Thank you for your continued loyality to Family Auto. "There's No Place Like Family Auto!" Have a wonderful day Thetis.

RP
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Randel P.
Lufkin, TX
Kia Forte
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
verified customerVerified Customer
10
Treated like family.
From the first visit over three years ago until my recent, I have always been treated like family. Thank you Family Auto !
Darien W. A., President from Family Auto Repair responded on 01/06/2025 09:26 AM

Treating our customers like Family is always our goal, hence the name. Thank you for the 5-star review. "There's No Place Like Family Auto!" Have a pleasant day.

TJ
Timothy J.
Lufkin, TX
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2024
verified customerVerified Customer
Category: Service
Timothy said they had very good informative service.
Recommended
Darien W. A., President from Family Auto Repair responded on 12/03/2024 12:17 PM

We appreciate the positive feedback and look forward to doing business with you in the future. "There's No Place Like Family Auto!" Have a great day.

AW
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Alex W.
Lufkin, TX
Chevrolet Traverse
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2024
verified customerVerified Customer
10
Courteous and friendly staff. I didn't have to wait but 5 minutess
Fast and courteous service
Darien W. A., President from Family Auto Repair responded on 12/03/2024 12:18 PM

It's always great to see you. Thanks for being a loyal customers over the years. "There's No Place Like Family Auto!" Have a great day.

BJ
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Bob J.
Lufkin, TX
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2024
verified customerVerified Customer
10
A+ Experience
Honest evaluation of what needed to be done; good communication on the part of Family Auto before service was initiated & detailed follow up after service was complete.
Darien W. A., President from Family Auto Repair responded on 12/03/2024 12:21 PM

Awesome reviews like this one are greatly appreciate. Thank you for the positive remarks. "There's No Place Like Family Auto!" Hope you have a pleasant afternoon.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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