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Family Motors Brake And Lube Llc

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(94 Reviews)
89
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
89
Net Promoter Score ®

Business Details

About

Family owned and operated, serving the Central Valley! Family owned and operated, serving the Central Valley!

Categories
Auto Repair, Electric Vehicle Service, Tires
Contact
(209) 487-2969

Business Hours

Mon
8:30 AM - 5:00 PM
Tue
8:30 AM - 5:00 PM
Wed
8:30 AM - 5:00 PM
Thu
8:30 AM - 5:00 PM
Fri
8:30 AM - 5:00 PM
Sat
9:00 AM - 3:00 PM
Sun
closed
* Pacific Time (Us & Canada)
3805 West Lane Unit C2 Stockton, CA 95204
Family Motors Brake And Lube Llc's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(94 Reviews)

SH
SAMUEL H.
Lathrop, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2023
verified customerVerified Customer
10
Changed my breaks and rotors
Very polite and answered all my questions. Great price. Got me in and out in less than a hour and a half. Definitely coming back

BS
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Bryan S.
Stockton
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2022
verified customerVerified Customer
10
They’re very good!
The service is fast. They’re honest!
The Team at F. from Family Motors Brake And Lube Llc responded on 12/22/2022 10:29 AM

Thank you Bryan Happy Holidays to you and your loved ones.


PW
Phroney W.
Stockton, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/21/2022
verified customerVerified Customer
1
Same problem Different day
I still am experiencing the same issues I had with my car when I took it to family motors brake and lube. When I called back my calls were never answered. While my car was there I was the one reaching out for updates they only called me once during the 11 days my car was there and that was a return call. I’m not sure where things went wrong but it wasn’t a great experience for me.
The Team at F. from Family Motors Brake And Lube Llc responded on 12/22/2022 10:28 AM

Good Morning Ms. Wilson, im sorry to hear that. There's been changes at the shop i'll look into why your calls weren't answered. We did have your vehicle for 11 days took your car for adrive a few times a day to see if we could replicate your concern and where unable to. I had my front desk call you to get a little bit of more information on the issue. My front desk also gave you a call to let you know that you where low on your brakes and showed you in person. If your vehicle is having the same issue i'll be more than happy to go on a test drive with you. Once again I apologize and i'll be having someone contact you.Thank you.


BV
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Beatrice V.
Stockton, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2022
verified customerVerified Customer
10
My experience with Family Motors was excellent
I have been bringing my cars to family Motors Brakes and Lube For over a year now I am very happy With their service to keep my cars running again. Thank you for fixing my cars. I do recommend Their service to everyone go to them and you’ll never go to someone else. You can trust them with your cars; they not gonna play tricks on you. They all very nice people and they do care for your cars. Thank you Family Motors for helping me.
The Team at F. from Family Motors Brake And Lube Llc responded on 12/22/2022 10:32 AM

Thank you Beatrice for trusting us with your vehicle and your sons' happy holidays to you and your loved ones.


VP
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Victor P.
Stockton, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2022
verified customerVerified Customer
10
Honest
They really explain everything, goes smoothly and really trusting people, recommended
The Team at F. from Family Motors Brake And Lube Llc responded on 12/22/2022 10:34 AM

Thank you Victor for giving us the opportunity to work on both of your vehicles happy holidays to you and your family. 


SC
Stephanie C.
Stockton, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2022
verified customerVerified Customer
10
Fantastic
Fantastic
The Team at F. from Family Motors Brake And Lube Llc responded on 12/22/2022 10:35 AM

Thank you.


JA
Jackie A.
Stockton
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2022
verified customerVerified Customer
10
Oil change
Great customer service! Very friendly and professional

DD
David D.
Stockton, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2022
verified customerVerified Customer
10
Always all good!!
If you make an appointment and they tell you they can do it, it'll get done!! And believe me, it'll get done well and in a timely manner!

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2022
verified customerVerified Customer
10
Air intake job
So I had my air intake replaced and it was done very well there was a slight delay on the job but they were great at keeping me up to date on the progress

JC
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Jensen C.
Lathrop, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/14/2022
verified customerVerified Customer
9
Phenomenal
We bought a used car at Carmax and purchased an extended warranty with it. We had to use it a few times for part replacement and Family Motors is an authorized mechanic through the warranty program.
Our experience with them has been nothing short of phenomenal. They are friendly, trustworthy, flexible and like a family. It’s nice to have a mechanic we can trust.

BS
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Bryan S.
Stockton
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2022
verified customerVerified Customer
10
Great service!
The husband and wife tandem were so courteous. I will always recommend them to my friends and family members.

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2022
verified customerVerified Customer
9
Fast and quick
Very nice and hopefully!

AA
Anthony A.
Stockton
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2022
verified customerVerified Customer
10
Excellent
Very pleasant experience

AC
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Amparo C.
Stockton, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2022
verified customerVerified Customer
10
Good job
Friendly, explained great.

DS
Donte S.
Stockton, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2022
verified customerVerified Customer
8
Thank you
Very knowledgeable when explaining the details of parts and what was replaced.
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