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Federal Way Automotive LLC

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,054 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
95
Net Promoter Score ®

Business Details

About

Welcome to Federal Way Automotive, your trusted partner in vehicle care for over 35 years. Serving the Federal Way community and beyond, we pride ourselves on delivering expert automotive services with integrity and precision. Join us in driving forward with confidence. Welcome to Federal Way Automotive, your trusted partner in vehicle care for over 35 years. Serving the Federal Way community and beyond, we pride ourselves on delivering expert automotive services with integrity and precision. Join us in driving forward with confidence.

Categories
Auto Repair, Auto Maintenance, Oil Change
Contact
(253) 922-7200

Business Hours

Mon
9:00 AM - 5:00 PM
Tue
9:00 AM - 5:00 PM
Wed
9:00 AM - 5:00 PM
Thu
9:00 AM - 5:00 PM
Fri
9:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
8116 Pacific Hwy E Tacoma, WA 98422-3910
Federal Way Automotive LLC's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,054 Reviews)

Verified Customer
Federal Way, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
8
Dependable and Honest
Brought my vehicle in for a diagnostic due to an exhaust issue and was given an honest, albeit unwanted, response of the issue and how to fix it. The diagnostic was quick and informative with plenty of transparency.

RF
ROSE F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
verified customerVerified Customer
10
Helpful, fast and reliable!
My car broke down while on a trip out of town. They were able to suggest a reliable tow company that was very reasonable, squeezed my car in to get looked at the same day and had my car fixed and back on the road the next morning! An overall great experience, can't thank them enough!

FD
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FRED D.
Federal Way, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
verified customerVerified Customer
10
Transmission fluid drain and fill
Friendly staff.

CW
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2024
verified customerVerified Customer
10
Quick diagnosis and great prices.
Brought my Ford Transit in for transmission issues and they quickly diagnosed the issues and got it fixed in no time.

CW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2024
verified customerVerified Customer
10
Quick diagnosis and great prices.
I made the appointment online and they called me back right away and set up a time to bring it in. Quick diagnosis and explanation of the problem. Friendly guy at the front as well. CW Plumbing will keep using these guys for all vehicle service.

LS
LARRY S.
Ram Pickup
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/25/2024
verified customerVerified Customer
9
what's wrong with my truck?
I took my truck here because they are diesel mechanics, in fact they are all kinds of mechanics but my truck is diesel and it needed work. They did what needed to be done when they said they would do it and charged a reasonable price. I'm definitely going to take my car there next.

LA
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Lilian A.
Federal Way, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/25/2024
0
Deliberately lied on their quote, lost a long time customer
We've been customers for quite a while, and their work has always been great. Which is why on our last visit, we were so shocked that they deliberately gave us a quote that didn't include all the necessary work. We asked for a price to replace our AC compressor and took it in for repair. Halfway through the day, they called us and asked if we wanted them to charge the system with freon. I said, yes, obviously, because it won't work otherwise, right? They responded that, yes, that's necessary and that's why they called me. To finish the job it cost $250 OVER THE ESTIMATE. They did not seem to understand that a quote should include the WHOLE JOB and just kept saying that that's why they called me before adding an "extra" charge. Their stupid games just cost them a long time customer and I intend to tell everyone I meet how awful they are. Never again.

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2024
verified customerVerified Customer
10
Oil change
Great service. My oil change was scheduled for 9:30, they were all done at 10:00. Checked my brakes for me as I requested also, no charge.
I don’t live in the area, so I appreciated the timely and good service and no attempt to upsell me on something else.

SC
SCOTT C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2024
verified customerVerified Customer
9
Transmission service
Service was done quickly. Other unrelated issues were found and I was promptly notified. Grateful for the courteous service

SP
SERGEY P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2024
verified customerVerified Customer
10
Awesome Team!
My truck went into limp mode. There were several complications with the repair, Eddie communicated and kept me updated throughout the entire process. They even covered some of the expenses out of pocket! Highly recommend

KG
KATELYN G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2024
verified customerVerified Customer
10
Great Service
Everything about my experience was great. The customer service and communication was above my expectations. I was travelling and they did everything they could to get me back on the road ASAP.

TT
TRACEY T.
Bonney Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2024
verified customerVerified Customer
10
Another great experience!!
I am always impressed with the great customer and automotive service I receive at this establishment. Highly recommend!!

BS
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BILL S.
Federal Way, WA
Chevrolet Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2024
verified customerVerified Customer
10
Great reliable service
Recommend Federal Way Automotive for honest reliable service!

DN
DEAN N.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2024
verified customerVerified Customer
10
2014 Dodge dart water pump replacement
Replaced my water pump, serpentine belt, idler pulley and tensioner in a timely manner. Alway my number one choice for Soto repairs.

SS
SHAWN S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2024
verified customerVerified Customer
10
Diagnostic
Top notch shop! They kept me posted on the diagnosis of my trucks issues throughout the visit. When completed, I was given some options and a very fair estimate with intention to save me money on parts even if they had to dig a little.
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