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Auto-Lab of Fenton

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(22 Reviews)
67
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
67
Net Promoter Score ®

Business Details

About

Family owned and operated. AAA certified. Voted Favorite Auto Repair. Family owned and operated. AAA certified. Voted Favorite Auto Repair.

Categories
Car Maintenance, Auto Repair, Repair Shop
Contact
(810) 496-2323

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
16500 Silver Pkwy Ste C Fenton, MI 48430
Auto-Lab of Fenton's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(22 Reviews)

JN
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jeff n.
Fenton, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2024
verified customerVerified Customer
10
Brake issue
After having rear brakes work and more, the brakes squeaked. I brought the car back and the store took care of the issue with no questions. I appreciate the way the store handles business. Brandon always takes care of our vehicles!
The Team a. from Auto-Lab of Fenton responded on 07/11/2024 09:35 AM

We're glad to hear that our team could promptly resolve the issue with your brakes and provide you with the top-notch service you deserve. We aim to keep your vehicle running smoothly, so it's great to know that Brandon always takes such good care of your vehicles. Thank you for your continued trust in us!


SM
scott m.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2024
verified customerVerified Customer
10
Fenton Auto Lab
Fenton Auto Lab and owner Mike are excellent to work with. They get the job done quickly and efficiently.
The Team a. from Auto-Lab of Fenton responded on 07/08/2024 09:33 AM

We're thrilled to hear that you had a positive experience with us at Fenton Car Care Center! We take pride in providing efficient and top-notch service to all of our customers. Thank you for choosing us for your automotive needs, and we look forward to assisting you in the future!


JR
James R.
Fenton, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2024
verified customerVerified Customer
Category: Service
James stated that he didn't have any complaints and that everyone explained everything very well. He said that the pricing seemed reasonable.
Recommended
The Team a. from Auto-Lab of Fenton responded on 07/03/2024 09:34 AM

We're thrilled to hear that you had a pleasant experience at our service center, James! It's great to know that our team provided clear explanations and that you found our pricing reasonable. We always aim to offer top-notch service, and we're delighted to hear that we hit the mark for you. Thank you for trusting us with your vehicle, and we look forward to serving you again in the future!


TO
tom o.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2024
verified customerVerified Customer
10
One more great service
Dropped off my car, had it done when promised. Great price as usual.
The Team a. from Auto-Lab of Fenton responded on 06/22/2024 09:34 AM

Thanks for taking the time to share your experience with us! We're glad to hear that we could get your car serviced promptly and at a great price. If there's anything else we can do for you in the future, feel free to reach out. Safe travels!


BR
bill r.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/15/2024
verified customerVerified Customer
8
Extremely satisfied
Other than the amount of time you kept my vehicle, which most people would not allow. I was extremely satisfied, and the price was extremely reasonable. I have already been recommending you to other people.
The Team a. from Auto-Lab of Fenton responded on 06/20/2024 09:34 AM

Dear Bill,Thank you for sharing your feedback with us. We're glad to hear that you were satisfied with the price and service at Fenton Car Care Center. We understand the importance of your time, and we appreciate your understanding. We're thankful for your recommendations and look forward to serving you again in the future.Best regards,Fenton Car Care Center


LM
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laurie m.
Byron, MI
Ram Pickup
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/11/2024
verified customerVerified Customer
0
Unauthorized work done
I specifically told Mike who claimed to be a partner that I could do brake work myself. He assumed when I authorized suspension work that I included brakes. This mistake on his part cost me over 500.00 - they replaced rotors that were not even bad and gave me no parts back even though I requested them. He offered me not even an apology for his mistake. I will never go back.
The Team a. from Auto-Lab of Fenton responded on 06/19/2024 06:15 AM

We're sorry to hear about your experience with us, and we understand the frustration this situation has caused. We always aim to provide clear communication and ensure our customers are fully informed about the work being performed. It's disappointing to hear that this was not the case for you. We value your feedback and will use it to improve our service. If there's anything specific you'd like us to address, please feel free to reach out. Also we do appoligize for this and we belive this to be a major miscomunication as we had thought you gave full approval.We will try and be more clear moving forward.


SH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2024
verified customerVerified Customer
10
Worried Woman gets Worry Free Service
Brandon & Mike Where so Nice, Professional, Gave One on One information about future Up Keep for My Car & Great Customer Service. Being a widow Woman & Having a Range Rover (that's hard to get service) I was nervous; but they both made me feel Relax & Secured with their Services & Affordable Prices. I Will Strongly Recommend Them to Everyone!!!
SaBrina ???
The Team a. from Auto-Lab of Fenton responded on 06/12/2024 09:34 AM

We're thrilled to hear that Brandon and Mike provided you with such exceptional service! It's always our aim to make sure all our customers feel comfortable and secure when it comes to their car maintenance, regardless of the vehicle type. Thank you for recommending us, and we look forward to seeing you again in the future for all your car care needs!


GB
greg b.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2024
verified customerVerified Customer
10
Shocks and struts
Excellent work. Reasonable prices. They were able to squeeze me in before my vacation departure.
The Team a. from Auto-Lab of Fenton responded on 06/11/2024 09:34 AM

We're thrilled to hear that you had an excellent experience with us, Greg! We know that fitting in car maintenance before a vacation can be a hassle, so we're glad we could help out. Thanks for choosing us, and we hope you had a fantastic trip!


CU
CHRISTOPHER U.
Grand Blanc, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2024
verified customerVerified Customer
10
Always good
Been coming here for awhile. Always friendly and quick.
The Team a. from Auto-Lab of Fenton responded on 06/09/2024 09:34 AM

We're glad to be your go-to spot for car care, Christopher! Thanks for the shout-out, and we're thrilled to know you find our service friendly and quick. We'll keep up the good work!


MS
michelle s.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2024
verified customerVerified Customer
10
Best car wash
Love this car wash... Does the best job cleaning my car than any of the other car washes around... Employees are very friendly..
The Team a. from Auto-Lab of Fenton responded on 06/09/2024 09:34 AM

We're thrilled to hear that you love our car wash, and we're delighted that our team provided a friendly service. Thanks for choosing us to keep your car looking its best! We hope to see you again soon!


KS
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Kurt S.
Fenton, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2024
verified customerVerified Customer
8
Front-end work
They replaced the front ball joint on my vehicle. The work was completed quickly and I appreciated their timeliness
The Team a. from Auto-Lab of Fenton responded on 05/25/2024 09:34 AM

We're thrilled to hear that you had a positive experience with us, Kurt! Quick and efficient service is what we strive for, and we're delighted to have met your expectations. Thank you for choosing us for your front ball joint replacement. We hope to see you again for any future automotive needs. Drive safely!


Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/16/2024
verified customerVerified Customer
0
Alignment
I called on Friday to make an appointment for the following Wednesday. I took my car there the night before so that I didn’t have to be there at 8:00 Wednesday morning. When I made the appointment I was told it would be done that day. When it got to be an hour before they closed, I called to ask if it was done yet. He had to check and came back and said it was missed and it was being pulled in now. I asked if it would be done before they closed and he said I hope so and so did I. They didn’t call me before they closed so I got a ride there to see what was going on. I was told that the guy left, so it should be done by 9:30 in the morning. At 11:00 I called. He said it was done. I will never go there again! Very disappointed.

LC
LAWRENCE C.
Swartz Creek, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2024
verified customerVerified Customer
10
⭐️⭐️⭐️⭐️⭐️
Great shop, great work, great customer service
The Team a. from Auto-Lab of Fenton responded on 05/05/2024 09:35 AM

Lawrence, thank you for the fantastic review! We're thrilled to hear that you had a great experience with us. It's always our goal to provide top-notch customer service and high-quality work. We appreciate your support and look forward to seeing you again next time your vehicle needs attention. Drive safely!


DD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2024
verified customerVerified Customer
10
Awesome service
Excellent service, the mechanics went above and beyond what I expected. It’s difficult to find someone who will go the extra mile but they did here.
The Team a. from Auto-Lab of Fenton responded on 05/04/2024 09:35 AM

We're thrilled to hear that you had such a positive experience with our team! Going the extra mile is just how we roll here at Fenton Car Care Center. Thank you for trusting us with your vehicle, and we look forward to serving you again in the future. Drive safely!


Verified Customer
Fenton, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2024
verified customerVerified Customer
9
A/C repair
The staff was very helpful getting the A/C working on my car. They were thoughtful to only replace what was needed and generally cared and tried to keep the bill as low as possible.
The Team a. from Auto-Lab of Fenton responded on 04/23/2024 09:33 AM

We're delighted to hear that our team was able to get your car's A/C working and keep the bill as low as possible. We always aim to provide efficient and cost-effective solutions for our customers. Thank you for sharing your positive experience, and we look forward to helping with any future automotive needs!


Displaying Review 1 - 15 of 22 in total
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