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SureCritic / Hyundai Dealer / Fernelius Hyundai
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Fernelius Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(512 Reviews)
75
Write a Review
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Score Details

5 stars
83%
4 stars
10%
3 stars
2%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
14
Total ReScores™
4.6
ReScore™ Average
75
Net Promoter Score ®

Business Details

About

Welcome to Fernelius Hyundai. Our top goal is to provide excellent customer care for everyone who walks in our dealership. Welcome to Fernelius Hyundai. Our top goal is to provide excellent customer care for everyone who walks in our dealership.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(906) 632-3300
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* No Time Zone Provided
2988 Ashmun Street Sault Sainte Marie, MI 49783
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(512 Reviews)
Write a Review
Recent Reviews
GK
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George K.
Sault Sainte Marie, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/24/2022
0
Category: Service
Serviced car turned out to have issues
They sold me a serviced car, one that has passed through their service dept. So I trusted them. The next day it turned out to have several issues. First, the tires do not match on all wheel drive. One back tire is new and the others are older. That's a very bad match for AWD. Somebody replaced just one tire. Then there are leaks in the shocks and seals. And codes that were not dealt with. I've raised the issue with them and I am carefully waiting for their response. If they fix them, I will be happy to rescore them.
If not, I would have to say don't trust even their serviced used cars for sale--they may have hidden issues.
MN
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MICHELE N.
Sault Sainte Marie, MI
2020 SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2022
verified customerVerified Customer
10
Category: Service
Great service
Fantastic service!!
WF
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WILLIAM F.
Marquette, MI
2018 SONATA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2022
verified customerVerified Customer
10
Category: Service
RECALL SERVICE & OIL CHANGE
TERRIFIC! THE SERVICE MGR. WENT THE EXTRA MILE.
LB
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Lisa B.
Hessel, MI
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Calvin Burnside
I would and do recommend Fernelius Hyundai to anyone who is looking for a dealership that stands behind their clients and services what they sell.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 03/17/2022 04:34 AM

Thank you for your recommendation and kind comments, we appreciate the positive feedback and as always we look forward to providing excellent service for you and your vehicle(s) in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
MA
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Megan A.
Sault Sainte Marie, MI
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Helpful staff and efficient service
I appreciate the friendly helpful staff answering all my questions, and service completed in a reasonable time.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 02/10/2022 04:32 AM

Thank you for your recommendation, we appreciate the positive feedback and as always we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
JV
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Julie V.
Sault Sainte Marie, MI
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
CHEERS
Feel like I’m walking into “Cheers” where everybody knows your name!?
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 02/06/2022 10:59 AM

Thank you for your recommendation, we appreciate the positive feedback and as always we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
CR
gravatar
Christa R.
Sault Sainte Marie, MI
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Oil change
Great facility, great staff, friendly service. Would definitely recommend buying from these guys!
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 01/28/2022 11:39 AM

Thank you for your recommendation, we appreciate the positive feedback and as always we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
GP
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Gary P.
Marquette, MI
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
service
Service was exceptional.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 01/28/2022 11:39 AM

Thank you for your recommendation, we appreciate the positive feedback and as always we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
JB
gravatar
Judy B.
Moran, MI
2019 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/27/2022
Service Type: Maintenance
verified customerVerified Customer
6
Category: Service
Have had better service.
Overall the service is good. Let us down on the tire situation.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 01/27/2022 07:00 AM

No excuses here, we are very sorry we let you down in certain aspects of your service and process, we certainly strive to create a 5 Star experience for all of our customers.  Thank you for bringing this to my attention, phone skills and scheduling will be addressed, we appreciate your business and look forward to providing the best service experience in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
Verified Customer
Alanson, MI
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Excellent customer service
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 01/14/2022 04:07 AM

Thank you for your recommendation, we appreciate the positive feedback and as always we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
TA
gravatar
Thomas A.
Sault Sainte Marie, MI
2013 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/04/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
ok
n/a
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 01/05/2022 04:34 AM

Thank you for taking the time to evaluate your experience in our Service Department.  The tablet check in is a new process and we are working on incorporating the process smoothly.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
Verified Customer
Sault Sainte Marie, MI
2019 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/28/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good service.
The service was great. The atmosphere was friendly and welcoming.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 12/28/2021 10:25 AM

Thank you for taking the time evaluate your experience in our Service Department, we appreciate the feedback and look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
Verified Customer
Brimley, MI
2018 Hyundai Ioniq Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
verified customerVerified Customer
10
Category: Service
Service manager is on top of things
Service manager, Todd, does an awesome job staying on top of issues in his department. He has always gone above and beyond to resolve my concerns and not minimize them. He has addressed my recent service experience that was less than acceptable. Looking forward to better experiences in the future. Thanks Todd!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/22/2021
Service Type: Maintenance
3
Category: Service
Service is not what it used to be
In the past, the service department went above and beyond to provide excellent service. They have a new service writer who failed to follow through and insure all repairs requested at scheduling were completed. This caused a lot of unnecessary inconvenience and aggravation. Also, it seems the ability to get quick appointments may be over, so plan ahead and prepare for a week wait.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 12/23/2021 01:05 PM

Thank you for your response, after looking into process, procedure and time stamps I do see this repair process could've been handled in a much more efficient way.  We are looking into that and again thank you for bringing it to our attention.  Looking forward to seeing you for future services with our utmost diligence and attention.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 12/31/2021 04:17 AM

We have addressed the short comings of your last service appointment and appreciate your feedback.  Please feel free to re-score your Sure Critic response at your earliest convenience it would be greatly appreciated.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
DB
gravatar
David B.
Sault Sainte Marie, MI
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service is excellent
The service department picked up and delivered my Tucson. The service was done promptly and at a fair price. What’s not to like?
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 12/15/2021 05:06 AM

Thank you for your recommendation, we appreciate the positive feedback and as always we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
JS
gravatar
Jacqueline S.
Kincheloe, MI
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
great results all in all
Things got done well, I'm telling everyone that if you need an oil change make sure you get on the schedule wayyyy before you need it done..
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 12/14/2021 04:09 AM

Thank you for your recommendation, we appreciate the positive feedback and as always we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
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