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First Hyundai

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(3,623 Reviews)
54
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
112
Total ReScores
3.8
ReScore Average
54
Net Promoter Score ®

Business Details

About

First Hyundai is located in North Attleborough, MA, and is convenient from the South Shore, Boston, Framingham, Newton, Quincy, and Rhode Island. Come visit our Service Center for all of your vehicle maintenance needs. From basic oil changes to Transmission repairs, we are here to help! First Hyundai is located in North Attleborough, MA, and is convenient from the South Shore, Boston, Framingham, Newton, Quincy, and Rhode Island. Come visit our Service Center for all of your vehicle maintenance needs. From basic oil changes to Transmission repairs, we are here to help!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(508) 699-4700

Business Hours

Mon
7:30 AM - 7:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 7:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
7:30 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
270 E Washington Street North Attleborough, MA 02760
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(3,623 Reviews)

RB
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Roland B.
North Attleboro, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/11/2023
3
Category: Service
Service Dept Understaffed
I recently brought my car in for the initial 7500 service where I was initially told it would be about a month out but they were able to squeeze me in a week later which was good. I dropped my car off the night before and completed the drop off form for my car to be complete by 2PM (since there was a specific line item to note) which I thought was reasonable. However, I called at 1130 to check and was told all service advisors were busy and to call back in 15min which I did about 40mins later and was put into voicemail for the service advisor handling my car. After an hour with no call back I called back around 130 (remember ask for my car back at 2PM) and was told again everyone was busy and to call back so I got upset and the woman followed up while I was on the phone and told me was not done and they would call me back when completed. As you can see there are a lot of negative reviews for service where there is no response from First Hyundai which shows they really don't care about their reputation and why bother asking people what time they want their car back which they make absolutely no effort to meet. I am going to contact Hyundai Corporate to make them aware of this dealerships' poor service and maybe they will be told to hire more help. I think I am going to get rid of my Hyundai and go back to Toyota where service is excellent.

CD
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Cassandra D.
Attleboro, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/24/2022
0
Category: Service
Disappointed all around
I honestly have nothing good to say about this whole dealership. I’ve had nothing but problems with the 2019 vehicle I purchased and I have had an even worse experience with the service department. There are never appointments available and I’ve have called multiple times with issues and never gotten a response back.

Verified Customer
Cumberland, RI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
RI Inspection Quick in and Out
My latest visit to First was fast and efficient. My service guy got me in and out quickly!
DEB C. from First Hyundai responded on 04/11/2022 07:24 AM

Hello Carolyn,

 

Thank you for your valuable feedback! I appreciate the time you took to share your experience.

Your satisfaction is a true measure of our success and will definitely relay the message to the rest of my team.

Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right

and what we can work on.

 

Don’t hesitate to reach out if you have any questions, comments or concerns. Thank you again!

 

Sincerely,

Mark Lacaillade

 

Service Manager

FIRST Hyundai

508-699-4700

 


Verified Customer
Cranston, RI
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/14/2022
verified customerVerified Customer
6
Category: Service
Service dept satisfactory
The service dept was helpful when getting an issue fix on my car from the day I purchased it. Unfortunately the sales dept tainted every other experience I had. If you’re only dealing with the service dept, you should be in good hands Servicing, sure. Buying, do it elsewhere

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/10/2022
Service Type: Repair
1
Category: Service
Don’t trust this dealership
Salespeople are out to scam you, maintenance team seems like they couldn’t be paid to care, and the managers will hide in their office avoiding any issues. Don’t go here
MARK L., SERVICE MANAGER from First Hyundai responded on 04/11/2022 02:21 PM

Thank you for taking the time to speak with me today, feel free to call me any time if you have any concerns. 
Have a great day,

Mark Lacaillade Service Manger 508-699-4700
MARK L., SERVICE MANAGER from First Hyundai responded on 04/13/2022 11:27 AM

Thank you for taking the time to speak with me the other day. We appriecate your business!!

Mark Lacaillade Service Manger 508-699-4700

Verified Customer
Seekonk, MA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Oil change
Was done in time I was told it would take. Service department very pleasant.

KK
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Karen K.
North Attleborough, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service as usual.
Provide great service, easy to schedule, car taken on t time t and service completed in fair amount of time. Convenient location right on route 1.
DEB C. from First Hyundai responded on 04/05/2022 04:40 AM

Hello Karen,

 

Thank you for your valuable feedback! I appreciate the time you took to share your experience.

Your satisfaction is a true measure of our success and will definitely relay the message to the rest of my team.

Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right

and what we can work on.

 

Don’t hesitate to reach out if you have any questions, comments or concerns. Thank you again!

 

Sincerely,

Mark Lacaillade

 

Service Manager

FIRST Hyundai

508-699-4700


AM
gravatar
Aaron M.
Seekonk, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
happy service
good service, easy to talk to service techs. they were understanding of my needs and such
DEB C. from First Hyundai responded on 03/31/2022 04:41 AM

Hello Aaron,

 

Thank you for your valuable feedback! I appreciate the time you took to share your experience.

Your satisfaction is a true measure of our success and will definitely relay the message to the rest of my team.

Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right

and what we can work on.

 

Don’t hesitate to reach out if you have any questions, comments or concerns. Thank you again!

 

Sincerely,

Mark Lacaillade

 

Service Manager

FIRST Hyundai

508-699-4700


Verified Customer
Wrentham, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Satisfaction!
My car was serviced right away and we were contacted before taking care of extras. All personnel were friendly and professional.
DEB C. from First Hyundai responded on 03/29/2022 04:44 AM

Hello Joyce,

 

Thank you for your valuable feedback! I appreciate the time you took to share your experience.

Your satisfaction is a true measure of our success and will definitely relay the message to the rest of my team.

Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right

and what we can work on.

 

Don’t hesitate to reach out if you have any questions, comments or concerns. Thank you again!

 

Sincerely,

Mark Lacaillade

 

Service Manager

FIRST Hyundai

508-699-4700


JT
gravatar
James T.
Woonsocket, RI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
10
Category: Service
My appointment went forward as scheduled, with customer service.
I was treated as and important customer, where I received immediate attention and car service. My new purchased vehicle will last me a long time, with their professional service and reminders of inspection periods.

AF
gravatar
Alex F.
Lincoln, RI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
10
Category: Service
I feel like a valued customer
This dealership truly cares about making customers feel appreciated and valued. The service department staff are friendly and helpful. They doing an excellent job servicing my car. While I may be just an 18-year-old college student, I've been driving for several years and have had other places service my past cars. This place is clean, courteous and worth it.

JT
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James T.
Woonsocket, RI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/24/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
My appointment went forward as scheduled, with customer service.
It was a total pleasure working with the repair team, to ensure my car was brought up to date, with the seat belt recall and software upgrade, in a timely manner.
MARK L., SERVICE MANAGER from First Hyundai responded on 03/24/2022 02:22 PM

Thank you for taking the time to fill out the survey, we will contact you to discuss any concerns you may have.

Mark Lacaillade Service Manger 508-699-4700
MARK L., SERVICE MANAGER from First Hyundai responded on 03/25/2022 08:07 AM

Thank you for taking the time to speak with me today, I did verify the seat belt is currently here and will be here for your appointment next week.  Thanks again. 

Mark Lacaillade Service Manger 508-699-4700

BA
gravatar
Barbara A.
Blackstone, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great!
From the time I walked into the service department until the time I left, everything was great. Brad greeted me with a friendly smile and listened while I mentioned, in addition to my scheduled service appointment, that I had a little scratch on my passenger door. When Brad came into the waiting area to let me know that my car was ready, he told me that they fixed the little scratch, and he drove my car to the door for me. That was so nice of him. When I looked at the repair, it was perfect and not only that, they washed and cleaned my car. It looked brand new. Thank you so much to the service department.
DEB C. from First Hyundai responded on 03/24/2022 06:35 AM

Hello Barbara,

 

Thank you for your valuable feedback! I appreciate the time you took to share your experience.

Your satisfaction is a true measure of our success and will definitely relay the message to the rest of my team.

Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right

and what we can work on.

 

Don’t hesitate to reach out if you have any questions, comments or concerns. Thank you again!

 

Sincerely,

Mark Lacaillade

 

Service Manager

FIRST Hyundai

508-699-4700


AM
gravatar
Arnold M.
Attleboro, MA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
verified customerVerified Customer
10
Category: Service
Good
The staff very polite and professional.

Thank You

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2022
Service Type: Maintenance
9
Category: Service
Everything went well
The staff was very good.
DEB C. from First Hyundai responded on 03/21/2022 04:52 AM

Hello Arnold,

 

Thank you for your valuable feedback! I appreciate the time you took to share your experience.

Your satisfaction is a true measure of our success and will definitely relay the message to the rest of my team.

Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right

and what we can work on.

 

Don’t hesitate to reach out if you have any questions, comments or concerns. Thank you again!

 

Sincerely,

Mark Lacaillade

 

Service Manager

FIRST Hyundai

508-699-4700

MARK L., SERVICE MANAGER from First Hyundai responded on 03/24/2022 02:27 PM

Thank you for taking the time to fill out the survey, we will contact you to discuss any concerns you may have. 

Mark Lacaillade Service Manger 508-699-4700

NT
gravatar
Navia T.
Woonsocket, RI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good
We love everything
DEB C. from First Hyundai responded on 03/14/2022 05:03 AM

Hello Navia,

 

Thank you for your valuable feedback! I appreciate the time you took to share your experience.

Your satisfaction is a true measure of our success and will definitely relay the message to the rest of my team.

Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right

and what we can work on.

 

Don’t hesitate to reach out if you have any questions, comments or concerns. Thank you again!

 

Sincerely,

Mark Lacaillade

 

Service Manager

FIRST Hyundai

508-699-4700


JC
gravatar
Joseph C.
Attleboro, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Jc
First oil change wish they had washed my car
DEB C. from First Hyundai responded on 03/14/2022 04:57 AM

Hello Joseph,

 

Thank you for your valuable feedback! I appreciate the time you took to share your experience.

Your satisfaction is a true measure of our success and will definitely relay the message to the rest of my team.

Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right

and what we can work on.

 

Don’t hesitate to reach out if you have any questions, comments or concerns. Thank you again!

 

Sincerely,

Mark Lacaillade

 

Service Manager

FIRST Hyundai

508-699-4700

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