business image

Five Star Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(149 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores
5.0
ReScore Average
90
Net Promoter Score ®

Business Details

About

Established in 1969, Five Star Automotive provides brakes, suspension, NJ state inspections, tires, exhaust, general maintenance, and towing to the Clifton, NJ area. Established in 1969, Five Star Automotive provides brakes, suspension, NJ state inspections, tires, exhaust, general maintenance, and towing to the Clifton, NJ area.

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(973) 779-2249

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 12:30 PM
Sun
closed
* Eastern Time (Us & Canada)
793 Van Houten Ave Clifton, NJ 07013

Affiliations

AAA - Approved Auto Repair
ASE
Five Star Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(149 Reviews)

WA
gravatar
Wilma A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
10
Former customer from Garfield, NJ location
Always pleased with the service and professionalism received.
Ross R. from Five Star Automotive responded on 03/04/2025 07:27 AM

We're glad to hear that our service and professionalism have hit the mark for you. It's our goal to make sure every visit feels like a VIP treatment ! We appreciate your support and look forward to keeping your vehicle running smoothly.


JI
gravatar
Joe I.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
10
Vehicle repair and maintenance
5 star automotive is a very honest and caring mechanic shop. I had my vehicles serviced and repaired here and it was a awesome experience. The service is great, The shop is very clean. The work is warrantied and explained to you before the work is started. They explain everything to you and the prices are very fair! I praise Pete , He is such a gentleman and caring man. He listens to your concerns and puts you at ease! I HIGHLY Recommend 5 star automotive for all your automotive needs.
Ross R. from Five Star Automotive responded on 01/29/2025 08:52 AM

We appreciate your detailed feedback about your experience with us! It’s fantastic to hear that our team made a lasting impression—especially Pete, who seems to have a knack for turning car repairs into a relaxing affair. We like to think of ourselves as the car whisperers around here. Your recommendation means a lot to us, and we’re glad you found our services fair and transparent. Sounds like we're doing something right! Looking forward to keeping those rides smooth and shiny.


DF
gravatar
Diaco F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
10
Awesome!
Great and efficient! Peter is a pleasure to work with!
Ross R. from Five Star Automotive responded on 01/29/2025 08:51 AM

We're glad to hear you had a great experience with us! Peter certainly knows how to keep things running smoothly and make the process enjoyable. If only all auto repairs came with a side of charm! Your kind words mean a lot, and we appreciate your business. Here's to many more smooth rides ahead!


AC
gravatar
Arlene C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
10
My opinion of Five Star and the mechanics
Peter and the other mechanics always explain what’s wrong and make me feel like everything thing will be fine
When I leave I know I’m driving a safe car
Thank you
Peter and the crew
Ross R. from Five Star Automotive responded on 01/15/2025 08:10 AM

It's fantastic to hear that Peter and the team have made such a positive impact on your experience! Having a group of mechanics who can not only fix things but also explain what's going on is like having a personal car therapist. We're delighted that you leave feeling confident in your vehicle's safety. Drive with peace of mind, knowing that our team has your back!


AW
AKIL W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2024
verified customerVerified Customer
10
Good Service
Worked to get my car back to me and provided good service.
Ross R. from Five Star Automotive responded on 12/18/2024 08:14 AM

It's great to hear that our team was able to get your car back to you, and that you felt well taken care of during the process. Here at Five Star Automotive, we believe good service is just as important as a well-oiled engine. We appreciate your trust in us to keep everything running smoothly!


DR
gravatar
David R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2024
10
Excellent work
Five Star is the place to go when your car needs work. Every issue with my car was resolved the first time and I highly recommend them!
Ross R. from Five Star Automotive responded on 12/11/2024 07:01 AM

We appreciate your fantastic feedback! It's great to hear that we tackled all your car's ailments on the first try. We strive to be the superhero of auto repair. Your recommendation means the world to us, and we're looking forward to keeping your vehicle in top shape for many more miles ahead.


BC
gravatar
Brock C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2024
10
Great service
Awesome service
Ross R. from Five Star Automotive responded on 12/11/2024 06:22 AM

We're glad to hear you enjoyed our service! At Five Star Automotive, we aim to provide experiences that leave you saying "awesome", and it looks like we hit the mark. If you have any specific highlights or tips for us, feel free to share! Your feedback helps us keep our engines running smoothly.


AC
gravatar
Arlene C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2024
10
Safty
We leave Five Star clifton nj knowing our vehicles are safe to drive.
Ross R. from Five Star Automotive responded on 11/20/2024 09:43 AM

We're excited to hear that you leave us with the peace of mind knowing your vehicle is safe to drive! After all, there's nothing quite like knowing your car is ready for any road trip or daily adventure—preferably without unexpected detours. Your trust in us means a lot, and we’re here to keep your wheels turning smoothly.


SR
gravatar
Samual R.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/20/2024
8
Brakes!!
Brakes fixed. Excellent work as usual.
Ross R. from Five Star Automotive responded on 11/20/2024 08:40 AM

We're glad to hear that your brakes are fixed and that you found our work to be excellent! It's always a pleasure to keep those wheels stopping on a dime. If you need anything else, just let us know. We're here to keep you rolling smoothly!


SD
gravatar
Sue D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2024
10
Great Shop!!
Quality Customer Service!! They always do a Great Job and are always Honest. Only Shop i will go too!!!
Ross R. from Five Star Automotive responded on 11/20/2024 08:38 AM

We really appreciate you taking the time to share your experience with us. Honesty and quality service are the keys to our automotive heart, and it's fantastic to hear that you feel the same. Knowing we’ve earned your loyalty is like finding the last piece of a puzzle! Keep those wheels rolling, and we’ll be here whenever you need us.


BR
BARBARA R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2024
verified customerVerified Customer
10
Great service
Peter explains everything and does an excellent job.
Ross R. from Five Star Automotive responded on 11/19/2024 01:00 PM

We appreciate your feedback. It's great to hear that Peter's clear explanations and excellent work made your experience a positive one. We believe communication and quality go hand in hand, so it's fantastic to know our team is hitting the mark. Your support keeps us rolling!


JI
JOSEPH I.
Lexus ES300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2024
verified customerVerified Customer
10
Vehicle repair and maintenance
5 star automotive is excellent, Very caring and honest. Pete is awesome, He explains everything to you and keeps you updated on what your vehicle needs and gives you a price before he starts the work. I recommend 5 star automotive Very HIGHLY!
Ross R. from Five Star Automotive responded on 11/05/2024 08:20 AM

We appreciate you sharing your fantastic experience with us. It's great to hear that Pete's explanations were as clear as a perfectly polished windshield! We always aim to keep our customers informed and your recommendation means the world to us. 


GS
gravatar
Gul S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2024
10
Excellent and Honest
The staff is the best. Excellent work with honesty.
Ross R. from Five Star Automotive responded on 10/22/2024 11:16 AM

We’re delighted to hear that you had a top-notch experience with our staff! Honest work is our specialty, and it’s great to know you felt that firsthand. If we could bottle that level of service and sell it, we might just give the lemonade stand a run for its money. Looking forward to your next visit!


CH
gravatar
Cecily H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2024
10
Excellent
Excellent service..
Ross R. from Five Star Automotive responded on 10/17/2024 09:26 AM

We appreciate you taking the time to share your experience. It's wonderful to hear that you had an excellent service experience with us. Our team is always ready to roll up their sleeves and ensure everything runs smoothly. If you ever need assistance again, you know where to find us!


MR
gravatar
Mike R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2024
10
Head lights replaced
Great mechanics very honest and trustworthy will return.

The only issue I have that they charge 3.99% when using a credit card.
Ross R. from Five Star Automotive responded on 10/16/2024 08:26 AM

We genuinely appreciate your feedback about our mechanics being honest and trustworthy. It’s great to hear that you plan on returning to us for future needs! We understand that credit card fees can be a bit of a bummer, but unfortunatlly its becoming a regular fee no matter where cc are used. Please feel free to write a personnel check next time. No fees and no strings attached. Thanks for your business.


Displaying Review 1 - 15 of 149 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.