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SureCritic / Fix Auto Irvine
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Fix Auto Irvine

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(13 Reviews)
90
Write a Review

Score Details

5 stars
91%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
4%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
90
Net Promoter Score ®

Business Details

Categories
Contact
(949) 651-1491
No Business Hours Provided

Business Hours

* No Time Zone Provided
16161 Construction Cir W Irvine, CA 92606-4410
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Fix Auto Irvine's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(13 Reviews)
Write a Review
Recent Reviews
GH
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Gina H.
SUBA Outback Premium
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
verified customerVerified Customer
10
Incredible work by Fix Auto Irvine
Amazing repair work with incredible quality and friendly team from Fix Auto Irvine.
AT
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Alexa T.
SUBA Forester XT Premium w/Continuously Variable Transm
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Incredible Shop
Incredible experience from start to finish. Kind, welcoming, and incredibly helpful. Jackie and Juan were amazing. My car looks incredible. I will recommend to any friends and family.
KN
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Kimberly N.
SUBA Outback Premium w/Continuously Variable Transmissi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2024
verified customerVerified Customer
10
Excellent from start to finish
I had a great experience with Fix Auto Irvine. Juan the estimator was very friendly and he had excellent communication with us the whole time. The repair shop completed the work promptly and my car was cleaned inside and out after the repairs were completed. It was like my car was just detailed. Great overall experience. I wouldn't have asked them to do anything more to make it a better experience.
WF
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Wesley F.
SUBA Forester Premium w/Continuously Variable Transmiss
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2024
verified customerVerified Customer
10
GOOD
Good
AK
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Aram K.
SUBA Outback Limited w/Continuously Variable Transmissi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2023
verified customerVerified Customer
10
Amazing service and repairs!
Would recommend to any friend or family member - very professional and communicative. Will be going back if services are needed.
HA
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Harold A.
SUBA Forester Sport w/Continuously Variable Transmissio
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/03/2023
verified customerVerified Customer
9
Appreciate the genuine Subaru parts.
Overall, the quality of the repair was very good. A little attention to small details like primer overspray on trim, and dull spots on exterior finish of repaired section would have given the rating a higher score. Customer service for the most part is good at keeping you informed of the status of your vehicle.
CR
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Charles R.
SUBA Outback Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2023
verified customerVerified Customer
10
Subaru Body Work
Great to work with. They were constantly on top of everything. Would strongly recommend them!
JW
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Jeannie W.
SUBA Outback R Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2023
verified customerVerified Customer
10
Fast and easy service
Fix Auto was quick and easy. They have a very friendly staff and we got our car back quicker than the time given at the beginning.
BR
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Bridget R.
SUBA Crosstrek Limited w/Continuously Variable Transmis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/14/2023
verified customerVerified Customer
0
Failed to fixed their own mistakes
I chose to take my 2023 Crosstrek to Fix Auto Irvine because it is Subaru certified and recommended by insurance. My overall experience with them has been very disappointing. The drop off process and front desk staff were the only decent part of my experience with them. After dropping off my vehicle, I received a full estimate quickly of the work that was needed and was excited to have it fixed. They estimated it would take 2 weeks or less to repair. To my surprise it was ready within a few days. Unfortunately, the repair was not great. There was still dents in the door, the fender was not fully attached and the paint work was textured with dirt or debris trapped underneath. Additionally, my vehicle had speckled overspray or paint (not the same color as my car) on the entire front end including the windshield, lights and grill. I picked my car up when it was raining heavily so the front desk told me to check the vehicle at home and let them know if there was any problems. When I got my car home I noticed the issues listed above and sent them an email immediately, as it was after hours. I also called the next morning to schedule a time to bring it in to walk the car in person with them. During the second walk through, my concerns were met with a tone of indifference but he said they would work on it again and do the best they could. This time my vehicle was there much longer, which was fine by me as I assumed that it meant all of problems were being fully fixed. The next time I went back the body work on the door and the fender were fixed and looked good, but the bad paint work on the hood and the splattering were still there. The employees then questioned about where I drive as maybe I got it on the car myself while driving and not from their shop. But they agreed to try to remove it as “they couldn’t prove it didn’t happen at their shop.” After a few days it was ready for pickup. There was still speckled marks on my car but now there are scratches in the paint from where they tried to remove it. At this point I don’t trust them to try fixing it anymore. I will be taking it somewhere else to have their mistakes fixed and repainted. Fix Auto Irvine has been the worst part of getting into an accident. Do not recommend.
JB
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Joseph B.
SUBA Impreza w/Continuously Variable Transmission
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2023
verified customerVerified Customer
9
Fast and excellent service!
The entire process went quick and smoothly! The staff were also very kind and quick to answer and questions I had! I highly recommend Fix Auto in Irvine.
PC
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Po2 Madison C.
SUBA Forester Touring w/Continuously Variable Transmiss
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2023
verified customerVerified Customer
10
Excellent Experience
I went to fix auto for a minor repair after a hit and run. Overall had a great experience. I felt comfortable leaving my car and that it would be handled and repaired well. Repairs were done quicker than anticipated and everything looked great.
TM
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Thomas M.
SUBA Outback R Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2022
verified customerVerified Customer
10
1
1
JD
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Julianne D.
SUBA Impreza Wagon w/Continuously Variable Transmission
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
verified customerVerified Customer
10
Excellent!!! Definitely would recommend
Fix auto went above and beyond to help me get my car fixed!! They worked with my tight timeline and we’re super friendly. My car looked great when they returned it to me
Displaying all 13 Review
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