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Fix Auto Long Beach

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(846 Reviews)
-100
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

Contact
(562) 494-1100

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
1381 Obispo Avenue Long Beach, CA 90804
Fix Auto Long Beach's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(846 Reviews)

AR
gravatar
Ali R.
Long Beach, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/02/2022
0
Never go there
Please read this before you take your car to this body shop. This is what they did to make me unhappy. 1- At first they were supposed to inspect the car after my accident, they just showed me the observable damages. They did not check the dashboard or anything beneath the car. 2- Initially they said the job was going to be done in 2 weeks, then they extended it to 3 weeks and then to 4 weeks. 3-Meanwhile they lied to me by saying everything is fixed we are just waiting for the muffler to arrive. When I visited the body shop I noticed they had not fixed anything. 4- They waited so long that my insurance rental car allowance expired and this way they forced me to accept installing the damaged muffler. I had no choice because they told me we cannot predict when the new muffler would arrive, and so I had to pay for the rental car for months of waiting. 5- On the day of checking out I noticed the airbag light was on I asked them why they didn't fix it. First, they said we don't have the equipment to diagnose the airbag sensor and then they changed their position and said this is not related to the accident and refused to fix it. I had to go to Lexus dealer to fix the problem and they told me it was related to the accident. 6- When I took the car home I noticed the back door window opener was not working. I went back to the shop and they refused to fix it saying it is not related to the accident. 7- After they fixed my car I felt there is an extreme wave of hot air coming out from beneath my car I have no idea what they did in installing the muffler but I'm scared to go there and ask before they said we'll call the police if you show up here. This is their customer service.

O
OERLIKON METCO (US) INC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
verified customerVerified Customer
I have already recommended Fix to a number of my friends and work associates. (Entered by customer via UpdatePlus)
Recommended

KS
KIMBERELY S.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customerVerified Customer
We would absolutely recommend them to a friend or family member. Ask for Fernando. He was the person we dealt with and he was so pleasant and friendly and good at keeping us up-to-date. (Entered by customer via UpdatePlus)
Recommended

TY
TSGT RAMONE Y.
Aurora, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
verified customerVerified Customer
Customer Service and car repair itself were amazing (Entered by customer via UpdatePlus)
Recommended

AF
A1C JOHN F.
Long Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
verified customerVerified Customer
I will certainly sing their praises. (Entered by customer via UpdatePlus)
Recommended

JF
JOSEPH F.
Laguna Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2021
verified customerVerified Customer
Would definitely recommend to friends and family in Long Beach area, also location is convenient. (Entered by customer via UpdatePlus)
Recommended

GF
GYSGT JUAN F.
Lake Elsinore, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021
verified customerVerified Customer
Yes.. exceptional service (Entered by customer via UpdatePlus)
Recommended

CK
CONNOR K.
Long Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2021
verified customerVerified Customer
They’ll be my go to shop for future work. (Entered by customer via UpdatePlus)
Recommended

PE
Patricia E.
Long Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
verified customerVerified Customer
I would highly recommend this FixIt auto repair location. Staff were very professional, and communication was daily keeping me well informed throughout the repair process. Excellent and outstanding customer service. (Entered by customer via UpdatePlus)
Recommended

SG
SGT TRAVIS G.
Long Beach, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/24/2021
verified customerVerified Customer
Overall, I appreciated the work and the service they provided. (Entered by customer via UpdatePlus)
Not Recommended

KK
KORY K.
Long Beach, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/21/2021
verified customerVerified Customer
“They do good work but make sure to call them and make sure the repair is going to be on time” (Entered by customer via UpdatePlus)
Not Recommended

PW
PAUL W.
Long Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
verified customerVerified Customer
Already have! (Entered by customer via UpdatePlus)
Recommended

JR
JOEL R.
Long Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2020
verified customerVerified Customer
WOULD RECOMMEND FIX AUTO TO ANYONE (Entered by customer via UpdatePlus)
Recommended

CR
CAPT WILLIAM R.
Long Beach, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/02/2020
verified customerVerified Customer
I had a quote from a different shop where it was cheaper and took less time. (Entered by customer via UpdatePlus)
Not Recommended

KL
KATHY L.
Signal Hill, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020
verified customerVerified Customer
I would recommend Fix Auto Long Beach to ANYONE! (Entered by customer via UpdatePlus)
Recommended

Displaying Review 1 - 15 of 1138 in total
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