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Fleet Master Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(21 Reviews)
87
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
87
Net Promoter Score ®

Business Details

About

Located in Providence, Rhode Island, Fleet Master has been a trusted name in the heavy-duty repair industry since 1998. What initially began as a fuel company quickly expanded its services to include a repair division in 2002. With a team of seven skilled technicians boasting a collective experience of approximately 60 years, Fleet Master Located in Providence, Rhode Island, Fleet Master has been a trusted name in the heavy-duty repair industry since 1998. What initially began as a fuel company quickly expanded its services to include a repair division in 2002. With a team of seven skilled technicians boasting a collective experience of approximately 60 years, Fleet Master is equipped to handle a wide range of maintenance and repair needs for heavy-duty trucks and fleets.

At Fleet Master, customer satisfaction is a top priority. Wendy Hawkins, the driving force behind the company's sales, operations, and management, ensures everything runs smoothly. With a genuine passion for helping people, Wendy strives to make customers' lives easier, ensuring their happiness while driving the business towards success. The company fosters a family-like atmosphere, treating employees respectfully and providing assistance whenever needed. Regular gestures such as weekly donuts, breakfast, and seasonal barbecues contribute to the friendly environment.

Fleet Master distinguishes itself by offering a comprehensive package of services that combines fuel cards, vehicle repairs, and roadside assistance. With their highly skilled in-house technicians, there is no need for outsourcing. Truck owners and fleets can rely on Fleet Master as a one-stop shop for all their needs, including fueling, repairs, maintenance, and even towing services for breakdowns.

As a proud member of the Commercial Fueling Network (CFN), Fleet Master enables customers to access over 57,000 fueling sites nationwide. This extensive network ensures that no matter where your fleet operates, you can easily find a CFN fueling location nearby. In addition to widespread availability, Fleet Master offers a range of features to enhance your fuel management capabilities.

Whether it's fleet maintenance, fuel services, light, medium, or heavy-duty truck repairs, trailer maintenance, and bus services, road service, or various truck repairs and services, Fleet Master is committed to delivering top-quality service to its valued customers.
...more

Categories
Auto Repair, Car Maintenance, Auto Body
Contact
(401) 467-8773

Business Hours

Mon
8:00 AM - 4:30 PM
Tue
8:00 AM - 4:30 PM
Wed
8:00 AM - 4:30 PM
Thu
8:00 AM - 4:30 PM
Fri
8:00 AM - 4:30 PM
Sat
by appointment only
Sun
closed
* Eastern Time (Us & Canada)
9 Hylestead Street Providence, RI 02905
Fleet Master Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(21 Reviews)

JM
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Jonathan M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
10
Good service
Faster service

SC
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Sean C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
10
Excellent
They are very personal and the service is outstanding. We’ve been having are trucks serviced for many years
Wendy H. from Fleet Master Inc. responded on 02/03/2025 12:32 PM

It's fantastic to hear that you've received such personal attention and outstanding service over the years. We like to think of our customers as part of the family, even if we don't share your favorite recipe at Thanksgiving! We appreciate your loyalty and look forward to keeping those trucks in tip-top shape for many more miles ahead.


RO
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Ruben O.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
10
Excellent every time
In and out most times unless is something more serious people are awesome
Wendy H. from Fleet Master Inc. responded on 01/22/2025 07:20 AM

We appreciate your feedback and are glad to hear that you've had quick and pleasant visits with us! It sounds like our team is nailing the balance between efficiency and friendliness. We always strive to make your experience as smooth as possible, even when things get a bit serious. We look forward to keeping that awesome service going!


SM
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Steven M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2024
10
Engine replacement
Had engine replaced done in timely manner and all work done professionally
Wendy H. from Fleet Master Inc. responded on 11/14/2024 05:00 AM

We appreciate you taking the time to share your experience. It's great to hear that your engine replacement was handled promptly and with professionalism. We aim to keep our service running smoothly, just like the engines we work on! If there's anything else we can assist you with, don't hesitate to reach out. Safe travels ahead!


BB
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Bonnie B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2024
10
Grateful
Grateful for a company that went out of their way to help.
Wendy H. from Fleet Master Inc. responded on 11/14/2024 05:00 AM

We appreciate your feedback and are genuinely happy to have been able to lend a helping hand! Going out of our way is just part of our job, and it's great to hear that it made a positive impact. If there’s anything more we can do, just holler—well, not literally, we still prefer emails!


DS
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Deborah S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2024
10
They were quick and efficient
Good customer service
Wendy H. from Fleet Master Inc. responded on 11/14/2024 05:01 AM

We really appreciate your feedback about our customer service. It’s always our goal to make sure our customers feel valued and heard. We're happy to know we hit the mark with you! If there's ever anything else you need, don't hesitate to reach out. We promise to keep the good vibes rolling!


SG
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Susan G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2024
10
Great service
Very responsive & knowledgeable.
Wendy H. from Fleet Master Inc. responded on 11/13/2024 08:11 AM

Thank You for taking the time to fill out our survey, we appreciate your feedback.


SC
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Susan C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2024
8
Fleet Master
Everyone at Fleet Master are easy and pleasant to work with
Wendy H. from Fleet Master Inc. responded on 11/13/2024 07:56 AM

We're glad to hear that you found our team easy and pleasant to work with! At Fleet Master Inc., we strive to keep things smooth and friendly—like a well-oiled machine. Your feedback is a great fuel for our continued efforts. If you ever need assistance again, you know where to find us!


SK
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Scott K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2024
10
Great company, with great people
Awesome shop, with a great group of knowledgable mechanics

KG
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Kathy G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2024
10
Great Company
Great Fleet Service.
Wendy H. from Fleet Master Inc. responded on 11/13/2024 04:40 AM

We really appreciate you taking the time to share your thoughts. It's fantastic to hear that you had such a positive experience with our fleet service. We always aim to provide service that goes the extra mile—kind of like our vehicles! If there’s anything else you think we can do to keep that momentum going, don’t hesitate to reach out.


AP
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Accounts P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2024
10
Excellent!
My favorites to work with!
Wendy H. from Fleet Master Inc. responded on 11/12/2024 11:43 AM

We're delighted to be among your favorites! Working with customers who appreciate our efforts makes our day brighter than a well-polished fleet. If we were a truck, we’d have our blinkers on and be turning towards more great projects together. Here’s to many more successful collaborations!


RF
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Robin F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2024
10
Great service
Always receive excellent service for all of my vehicles. I have never had a negative experience
Wendy H. from Fleet Master Inc. responded on 11/12/2024 10:35 AM

We appreciate you sharing your experience with us. It sounds like your vehicles have found their happy place here! We're committed to providing top-notch service, and we're glad to hear that we've succeeded in keeping your automotive adventures smooth. Rest assured, we'll keep the service rolling like a well-oiled machine!


AD
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Anthony D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2024
10
Great service
Been taking my truck there for the past 6 years . Truck was always ready when they said and never had a problem with the repairs after leaving would highly recommend .
Wendy H. from Fleet Master Inc. responded on 11/12/2024 09:49 AM

It’s fantastic to hear that your truck has been in reliable hands for the past six years! We aim to keep our customers cruising smoothly and it sounds like we've hit the mark with you. Your recommendation really seals the deal—like that perfect cup of coffee after a long drive. We appreciate your loyalty and look forward to keeping your truck in top shape for years to come!


SK
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Scott K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2024
10
Great company
Amazing company with great employees and owners
Wendy H. from Fleet Master Inc. responded on 11/12/2024 09:31 AM

We appreciate the shout-out! We're glad to hear you had a fantastic experience with both our team and our owners. It's great to know that our hard work and dedication are making a positive impact. Our employees truly are the heroes behind the scenes, making sure everything runs smoothly. Looking forward to keeping up the momentum!


SG
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Sterling G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2024
10
Fleetmaster Review
Fleetmaster has a very professional and very respectful staff and can handle all of your service needs
Wendy H. from Fleet Master Inc. responded on 11/12/2024 09:33 AM

We appreciate your feedback! It's fantastic to hear that you found our staff professional and respectful. Our team prides itself on providing top-notch service, and it's always a win when our customers recognize that. If there’s anything else we can tackle for you, just let us know—your service needs are our command!


Displaying Review 1 - 15 of 21 in total
Offers and Posts
🚗💨 We're thrilled you enjoyed our speedy service! Because who has time to wait? Thanks for the awesome feedback! We're always here to get you back on the road in no time. #FleetMasterInc #FastAndReliable
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We love hearing from our long-time customers! 💙 Thanks for trusting us with your trucks over the years. Your kind words fuel our passion! 🚚 We're always here to keep your wheels turning! #FleetMasters #TruckCare
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We're thrilled to hear you had a speedy visit! 🚗💨 Our awesome team is always here to tackle the serious stuff too. Thanks for trusting Fleet Master Inc. with your ride! Keep cruising! 😊 #FleetMaster #AutoRepairExperts
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Thanks for the stellar review! 🌟 We're thrilled we could replace your engine faster than a speed limit sign! 🚗💨 Your satisfaction fuels our passion for auto care. Drive safe and see you on the road! #FleetMasterInc #EngineExcellence
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We’re grateful for customers like you! 🙌 Going the extra mile is our fuel! 🚗💨 Thanks for trusting Fleet Master Inc. with your auto needs. Let’s keep those wheels turning! #CustomerAppreciation #FleetMasterInc
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Thank you for the kind words! 🌟 At Fleet Master Inc., great customer service is our fuel! We’re here to keep your ride smooth and your spirits high. 🚗💨 Come see us again soon! #CustomerCare #FleetMasterInc
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We're thrilled to hear you found us responsive and knowledgeable! 🚗✨ We like to think of ourselves as your automotive GPS—steering you in the right direction! Thanks for the stellar review! 🌟 #FleetMasterInc #AutoRepairExcellence
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We're thrilled to hear you had a pleasant experience with our team! 😊 We’re all about making auto repair a breeze, one smile at a time. Thank you for your kind words! 🚗✨ #FleetMasterInc #AutoRepairMagic
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We’re thrilled to know you think we’re awesome! ? Our mechanics may be knowledgeable, but their superpowers come out in the garage! ?️ Thanks for the shout-out! #FleetMasterInc #AutoRepairHeroes
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Thanks for the shoutout! ?✨ We're thrilled you think our fleet service is great! We're here to keep your wheels turning smoothly—because nobody likes being stuck in the slow lane! ? #FleetMaster #AutoRepair
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We're thrilled to be your favorites! ? Working with you is always a joy—like a smooth ride on an open highway! Thanks for your trust and support. ?? #FleetMasterInc #BestInTheBiz
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We're thrilled to hear you’ve had nothing but stellar service with us! ?✨ It’s our mission to keep your vehicles running smoothly—glad we’re hitting the mark! Here’s to many more miles of happy driving! ?️ #FleetMasterInc #CustomerAppreciation
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?? Six years and still going strong! We're thrilled to hear your truck is always ready and raring to roll after a visit. We promise to keep your wheels turning smoothly! Thanks for the fantastic recommendation! ? #FleetMaster #HappyCustomers
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We're thrilled to hear that you think our team is amazing! ?? At Fleet Master Inc., we strive for greatness, and it seems our efforts are hitting the mark! Thanks for the kind words! Keep cruising with us! #FleetMasterInc #AutoRepairExperts
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We’re blushing! ? Our team loves being at your service with professionalism and respect. We promise to keep your ride in top shape without missing a beat! ?? Thank you for trusting Fleet Master Inc.! #CustomerAppreciation #FleetMasterExcellence
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Thank you for the shout-out! ? Our staff is always ready to lend a helping hand (or wrench)! We appreciate your kind words and look forward to helping you keep your ride in top shape! ?️ #FleetMasterInc #CustomerCare
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Thanks for the awesome review! We're thrilled to hear you love our work. At Fleet Master Inc., we believe in keeping your ride smooth and your smile even smoother! ?? #AutoCare #FleetMasterInc
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Wow, a triple exclamation mark says it all! ? Thank you for taking the time to show your enthusiasm. We're thrilled to have your support. ?? Keep those engines running and come visit us anytime! #FleetMasterJoy #AutoRepairMagic
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Thank you for the fantastic review! ? We're thrilled to hear that our services have kept your wheels turning smoothly! ?? Here’s to many more miles of great experiences together! #FleetMasterInc #CustomerAppreciation
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We're thrilled to hear you had a great experience with us! ?✨ Our team's mission is to keep your fleet in tip-top shape, with friendly smiles to boot! ? We appreciate your support and look forward to servicing you again! #FleetMaster #AutoRepairExperts
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