business image

FLX Auto Group

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(85 Reviews)
89
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
89
Net Promoter Score ®

Business Details

About

Preferred Service Facility in The Finger Lakes Area!
Our name represents the community we love so much–FLX Auto Group, as in The Finger Lakes. This team of specialists has a diverse history of service and repair experience, from high-end auto repair services to RVs to 4x4s. However, it takes more than an extensive resume to be a part of
Preferred Service Facility in The Finger Lakes Area!
Our name represents the community we love so much–FLX Auto Group, as in The Finger Lakes. This team of specialists has a diverse history of service and repair experience, from high-end auto repair services to RVs to 4x4s. However, it takes more than an extensive resume to be a part of our shop. Our customers can expect speed, integrity, and service expertise – but that’s not all. We go the extra mile by treating each and every customer like family. Customers keep coming back to us because they remember how they were treated the last time. Motorists throughout this area have a lot of options in auto service facilities, but there’s ONLY ONE FLX Auto Group. We come from a background educated and trained by top-notch institutions like UTI and Alfred State-SUNY College of Technology. The education and professional training continued all the way across the country in California at dealer shops like Nissan Motorsports.

The FLX Auto Group’s team brings a wide array of experience from auto repair shops nationwide. They have taken the knowledge and expertise that they’ve learned from some of the country’s largest and highly regarded independent shops and dealerships and brought it here to you. Our talents have always been evident at whichever shop we landed. It was only a matter of time before we opened our own facility, where we’ve maintained a large number of our client base. We welcome all motorists to experience our next level auto services. You can be confident once again when you come to a trustworthy repair shop. Make us your first stop to find out the true condition of your vehicle. Avoid time-consuming misdiagnoses and unnecessary repairs by trusting our team with advanced engine and electrical diagnostic equipment. We handle it all right here–the only service provider for older model campers and RVs in this area, all 4×4 services, and high-end European import service.
...more

Categories
Auto Repair, Diesel Services, RV Service
Contact
(585) 394-1985

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
3452 State Route 247 Canandaigua, NY 14424-9587
FLX Auto Group 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(85 Reviews)

SV
gravatar
Susan V.
Canandaigua, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2024
10
Securing Parts
Once again we needed a fender for our 7 year old travel trailer. Jesse got right on the job and we had the part in our hands in less than a week. Staff is professional, courteous and they keep you apprised of the status of your service issue. I’ll be returning for all my rv needs.

KL
Kevin L.
Bloomfield, NY
Chevrolet RV Cutaway
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2022
verified customerVerified Customer
10
Great Communication/Service
Annual inspection and winterization visit...Let me drop off early due to a schedule conflict...Got in touch with me regarding issues, and completed task by assigned time

DL
gravatar
Darryl L.
Canandaigua, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2022
verified customerVerified Customer
10
5th wheel rv inspection.
The staff were thorough and efficient.

EB
Erin B.
Victor, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2022
verified customerVerified Customer
10
Excellent service
These folks were amazing

CD
gravatar
Cheryl D.
Canandaigua, NY
Ford E-350 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2022
verified customerVerified Customer
10
FLX Auto always does excellent work
We have taken our camper to FLX AUTO since they opened. They have always done excellent work in a timely manner. They are very professional in all aspects of dealing with me as a customer giving me options for repairs as needed. I highly recommend FLX AUTO for repairs and for camper storage.

AH
gravatar
Adonna H.
Geneva, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2022
verified customerVerified Customer
10
Experience
I am always treated well. My questions are answered so that I can understand

TS
Terry S.
Canandaigua, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2022
verified customerVerified Customer
10
great service and help
always helpful, great customer service. they help us keep our camper in great shape.

EL
gravatar
Earl L.
Horseheads, NY
Ford RV Cutaway
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2022
verified customerVerified Customer
9
Very good at keeping in touch.
We can only say we were satisfied with their handling and efficiency. Their contact person, Helen, was very friendly and easy to talk to. The mechanic heped us as much as possible without extreme charges.

TH
gravatar
Tom H.
Geneva, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2022
verified customerVerified Customer
10
Electrical issues
My electrical problems were quickly addressed by Don and others. I appreciate the fact that the emphasis was on repair and not just replacing parts. I was very pleased with all the work that was done at a fair price.

JS
gravatar
Jim S.
Geneva, NY
Ford E-450 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2022
verified customerVerified Customer
10
Maintenance on my Class C
I can not ask for any better customer service and detail that I received from you. Most definitely all repairs will be going through FLX!!
Thank you for your service!!
Kudos to Jesse and Helen great front customer service and took care of my problems and phone calls and emails!!

DC
gravatar
David C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2022
verified customerVerified Customer
10
Great Experience!
Dave, and the team at FLX Auto Group were great to work with! Really please with the work!

RM
gravatar
Robert M.
Canandaigua, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2022
verified customerVerified Customer
10
Great people, great work
Efficient and thorough work.

DH
gravatar
Dee Dee H.
Rushville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2022
verified customerVerified Customer
10
Roadtrek awning repair
Fantastic service and support.
I highly recommend FLX

CP
gravatar
Cheryl P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2022
verified customerVerified Customer
10
Excellent!
I travel full time in my camper van, so when I'm back in this area I rely on FLX Auto Group for any maintenance or improvements I need on my van. I trust them for their expertise, knowedge, honesty, and thoroughness. I know that when I get back on the road, after being serviced at FLX Auto Group, that my van is safe and ready for the next road trip!

JW
JARRED W.
Canandaigua, NY
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/17/2022
verified customerVerified Customer
3
Vehicle inspection
Was not fully informed on the work that was being done. They said it needed a license plate light socket fixed $28 for the part and to bring it back. Brought it back and dropped it off they did both sockets and a wiring harness that I was unaware they where doing. A project I thought was going to cost roughly $50 was $217.50.
Dave W. from FLX Auto Group responded on 08/22/2022 08:25 AM

Hi Jared, Thanks for bringing this to our attention. I reviewed your invoice and you were double charged for the parts in error. The parts came as a kit of two, typically they come individually. I also reduced the labor charge slightly. I have refunded you $81.32 to your card this morning and left you a phone message as well. Also included in your final balance is the $21 for the inspection as originally scheduled.


Displaying Review 1 - 15 of 85 in total
Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,125 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,365 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(767 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,269 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,566 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.