We offer our customers the finest Ford products along with excellent service. We treat our customers like family and we're active in local community organizations. Come see why so many people trust Ford of Kirkland! We offer our customers the finest Ford products along with excellent service. We treat our customers like family and we're active in local community organizations. Come see why so many people trust Ford of Kirkland!
We offer our customers the finest Ford products along with excellent service. We treat our customers like family and we're active in local community organizations. Come see why so many people trust Ford of Kirkland! We offer our customers the finest Ford products along with excellent service. We treat our customers like family and we're active in local community organizations. Come see why so many people trust Ford of Kirkland!
We offer our customers the finest Ford products along with excellent service. We treat our customers like family and we're active in local community organizations. Come see why so many people trust Ford of Kirkland! We offer our customers the finest Ford products along with excellent service. We treat our customers like family and we're active in local community organizations. Come see why so many people trust Ford of Kirkland!
I recently purchased a 2015 Escape (mid December) with a certified pre owned inspection filled out. The inspection noted everything as passing including automatic transmission fluid condition and did not recommend service. Upon delivery the coolant reservoir was empty due to a leaking cap, the passenger front seatbelt was cut and doesn’t retract, and the right rear door alignment was off. All of the vehicles service history is at Ford of Kirkland as well. After 3 weeks of owning the vehicle I noticed the transmission felt strange so I took it to a local shop to check the fluid condition, they noted the fluid was black and smelt burnt. The dealer didn’t have availability until mid March to look at the vehicle. Within one week the vehicle became undriveable. I towed the vehicle to Ford of Kirkland and they diagnosed the vehicle as needing a new transmission for $8700. They noted the certified inspection wasn’t relevant nor the accuracy guaranteed as the vehicle is not actually certified through Ford. I am very disappointed to have had the vehicle for less than 1000 miles and it’s no longer useable. The service manager as well as the sales manager claimed there is nothing that can be done. I feel I would not have purchased the vehicle had the certified inspection checklist been filled out accurately. There really is no reason to pay the dealership premium when the dealer will not accurately portray the vehicles condition prior to sale or stand behind the “Ford Certified pre owned inspection”. While Ford customer relations was sympathetic to the situation and offered an easy solution Ford of Kirkland’s sales manager was unwilling to cooperate.