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Foundation Hyundai Of Boulder

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(64 Reviews)
50
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
9
Total ReScores
4.9
ReScore Average
50
Net Promoter Score ®

Business Details

About

Foundation Hyundai of Boulder is staffed with expert technicians who provide the highest quality, professional service for our customers! Foundation Hyundai of Boulder is staffed with expert technicians who provide the highest quality, professional service for our customers!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(303) 442-1114
No Business Hours Provided

Business Hours

* No Time Zone Provided
2555 30th Street Boulder, CO 80301
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(64 Reviews)

NN
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No N.
Longmont, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/12/2023
0
Category: Service
I came in for a routine critical recall from out of state.
I came in for a routine critical recall from out of state. The service at this particular location has went down in the last few years. They wouldn't loan us a car, offered a shuttle, didn't have the car completed until closing time. The original replacement part was damaged, so we prompted them to call surrounding Hyundai locations in colorado to find one because they wanted to keep our car another whole day, that was after they did not search around for 3 hours and had to be coerced by us...the customers to do their job. It was a debacle to say the least. Then the point inspection was not completed, so it was a disappointing trip to Foundation hyandai and I most likely will not be returning to this location.

CH
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Casey H.
Denver, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/11/2023
0
Category: Service
WARRANTY, 2+ months
Just a joke, warranty means nothing. If you buy understand they will not service it.

CH
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Casey H.
Denver, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/11/2023
0
Category: Service
WARRANTY, 2+ months
Just a joke, warranty means nothing. If you buy understand they will not service it.

CH
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Casey H.
Denver, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/11/2023
0
Category: Service
WARRANTY, 2+ months
Just a joke, warranty means nothing. If you buy understand they will not service it.

RA
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Robert A.
Broomfield, CO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Oil change and tire rotation
Got the time I requested but a few weeks out. Had no problem with the date and time was spot on.

GE
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George E.
Niwot, CO
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
I miss the old owner!
Three weeks to get an appointment for an oil change, they no longer provide the report on the 30 point inspection. An oil change took an hour and a half.
CHRISTINA M F., Service Manager from Foundation Hyundai Of Boulder responded on 04/01/2022 02:48 PM

Thank you valued customer for providing us with this review. We appreciate you taking the time to fill out our survey. I attempted to reach out to you via phone a couple times today to further discuss this visit with you. This survey is designed to gained more information through the comments, but the overall rating of the survey is a direct reflection of the service personnel you worked with the day of your visit, which seemed to be a positive aspect of your experience. If you could give me a call at your earliest convenience or respond to this email I would greatly appreciate it. Thank you and we look forward to working with you on future service visits. 

Sincerely,
Christina F.
Service Manager


SD
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Stacy D.
Boulder, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Takes too long to get appointments. Service not thoroughly completed.
Terribly deceiving service agreement. Takes to long to get an appointment.
CHRISTINA M F., Service Manager from Foundation Hyundai Of Boulder responded on 03/24/2022 09:25 AM

Thank you valued customer for providing us with this review. I apologize I caught you at a bad time, but look forward to discussing this visit with you Monday. I would like to hear more about what transpired so that I might better address the issue and earn you business back with our department. 

Sincerely,
Christina F.
Service Manager


PB
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Patricia B.
Longmont, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service!
The Team at Foundation Hyundai of Boulder is great!
CHRISTINA M F., Service Manager from Foundation Hyundai Of Boulder responded on 03/18/2022 12:37 PM

Thank you valued customer for providing us with this five star review! We appreciate you taking the time to fill out our survey! We look forward to working with you on future service visits!

Sincerely,
Christina F.
Service Manager


Verified Customer
Lafayette, CO
2022 Hyundai Tucson Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
verified customerVerified Customer
10
Category: Service
Resolved Issue w Excellent Customer Service
Hyundai in Boulder exceeded my expectations by going above and beyond in their service department. Christina was personable, professional and provided excellent customer service. I appreciated their 'white glove' attention and think it speaks highly to a brand that is up leveling their reputation to compete with some of the luxury car brands.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/14/2022
Service Type: Maintenance
5
Category: Service
Problem not remedied
I brought my car in to have the service notification turned off which should have been done at the initial service. I also asked them to fix what sounds like a loose sunroof. They didn’t fix it and the rattle remains - it took an hour to tighten bolts so I’m not super
Thrilled to return for another hour of my time to have them look at the sunroof again. I may try another dealer to see if their service is better.
Also, it should be standard to wash mats, and vacuum and wash car when returned. That’s a gold star service experience
CHRISTINA M F., Service Manager from Foundation Hyundai Of Boulder responded on 03/17/2022 12:14 PM

Thank you valued customer for providing us with this review. We appreciate you taking the time to fill out our survey. Without the feedback of our customers we cannot grow and excessed expectations. I attempted to reach out to you to discuss this visit and arrange for us to get the vehicle back into the shop, without inconveniencing you further, but was unable to get in contact with you. If you could please reach out at your earliest convenience to work towards a resolution for this visit.

Sincerely,
Christina F.
Service Manager


SS
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Shannon S.
Parker, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
10
Category: Service
New Kona N-Line
This place is Great. I was in and out in no time at all. I called on a car. I was responded to quickly. I drove up and it was already to go. Finance Guy was extremely polite and fun. Sales Manager came up and thanked me personally.

SM
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Steve M.
Boulder, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very professional and exceptional service
Staff checked me in very efficiently made sure that I knew what over the cost mere made sure that They have my number to call me for anything. They then called me with all the items that need to be fixed with estimates on it there were no surprises whatsoever when I went to pick up the car
CHRISTINA M F., Service Manager from Foundation Hyundai Of Boulder responded on 03/14/2022 08:16 AM

Thank you valued customer for providing us with this five star review! We appreciate you taking the time to fill out our survey! We look forward to working with you on future service visits!

Sincerely,
Christina F.
Service Manager


RB
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Robert B.
Thornton, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Go Navy
as always a great job
CHRISTINA M F., Service Manager from Foundation Hyundai Of Boulder responded on 03/08/2022 08:20 AM

Thank you valued customer for providing us with this five star review! We appreciate you taking the time to fill out our survey! We look forward to working with you on future service visits!

Sincerely,
Christina F.
Service Manager


JH
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Jacquelyn H.
Longmont, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Tucson service
I always look forward to taking my Tucson in for its service. Not only does the staff take excellent care of the car, but they are Friendly and knowledgeable and seem to care about me as well as the car.
CHRISTINA M F., Service Manager from Foundation Hyundai Of Boulder responded on 03/01/2022 09:55 AM

Thank you valued customer for providing us with this five star review! We appreciate you taking the time to fill out our survey! We look forward to working with you on future service visits! It is always a pleasure to work with you!

Sincerely,
Christina F.
Service Manager


Verified Customer
Boulder, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Better than it used to be
Boulder Hyudai service department used to be terrible. Something has changed recently, because my Feb 2022 experience was fine.
CHRISTINA M F., Service Manager from Foundation Hyundai Of Boulder responded on 03/01/2022 09:54 AM

Thank you valued customer for providing us with this five star review! We appreciate you taking the time to fill out our survey! We look forward to working with you on future service visits!

Sincerely,
Christina F.
Service Manager


LG
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Lisa G.
Erie, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Hyundai Service - Excellent
Christina and James provide excellent service and assistance; and the techs did a great job on my car; it is running now-no more warning lights! I actually trust Hyundai to be honest with me and work on my vehicle, whereas, I don't feel like I can trust other dealerships to be honest with me on my vehicle needs. Thank you, Foundation- Hyundai Boulder!
CHRISTINA M F., Service Manager from Foundation Hyundai Of Boulder responded on 02/23/2022 09:04 AM

Thank you valued customer for providing us with this five star review! We appreciate you taking the time to fill out our survey! We look forward to working with you on future service visits!

Sincerely,
Christina F.
Service Manager


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