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Fox Ann Arbor Hyundai

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(931 Reviews)
82
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Score Details

5 stars
89%
4 stars
7%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
58
Total ReScores™
4.9
ReScore™ Average
82
Net Promoter Score ®

Business Details

About

Fox Ann Arbor Hyundai, your premier Hyundai dealer near Jackson, MI, is proud of the service we provide. We are located in Ann Arbor, MI just off of Interstate 94. Call us today to schedule your next visit. Our expert Service Technicians are here to help with all of your vehicle repair and maintenance needs. Fox Ann Arbor Hyundai, your premier Hyundai dealer near Jackson, MI, is proud of the service we provide. We are located in Ann Arbor, MI just off of Interstate 94. Call us today to schedule your next visit. Our expert Service Technicians are here to help with all of your vehicle repair and maintenance needs.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(734) 663-7770
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
9:00 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
3975 Jackson Road Ann Arbor, MI 48103
Get Directions
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(931 Reviews)
Write a Review
Recent Reviews
TC
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Tonya C.
Inkster, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/29/2023
1
Can't get car in for service for almost 3 months
I was excited back in 2021 to be leasing a 2021 Sonata Hybrid. The sales person James was very knowledgeable and very personable. Edith has been great in trying to get me in for service in the past., but it seems the dealerships service dept. truly needs an overhaul in taking care of its customers. I left a message for the service dept. to please give me a call in regards to an appt and no one bothered to call me back. Finally, I was able to speak to Edith and have been told I can't get an appointment for an Inverter coolant leak until December. How can a dealership expect their customers to go that long without their car being serviced on something so serious. I am having to put Inverter coolant in everyday to keep my 2 yr old car from overheating. I thought that FOX Hyundai would treat their customers better than this as I even drove almost 45 minutes to purchase my car or get service. Now I am stuck with trying to find somewhere to get service on this issue before it becomes even more serious. FOX HYUNDAI you need to do better for your customers as I/we deserve better.
TC
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Tonya C.
Inkster, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/29/2023
1
Can't get car in for service for almost 3 months
I was excited back in 2021 to be leasing a 2021 Sonata Hybrid. The sales person James was very knowledgeable and very personable. Edith has been great in trying to get me in for service in the past., but it seems the dealerships service dept. truly needs an overhaul in taking care of its customers. I left a message for the service dept. to please give me a call in regards to an appt and no one bothered to call me back. Finally, I was able to speak to Edith and have been told I can't get an appointment for an Inverter coolant leak until December. How can a dealership expect their customers to go that long without their car being serviced on something so serious. I am having to put Inverter coolant in everyday to keep my 2 yr old car from overheating. I thought that FOX Hyundai would treat their customers better than this as I even drove almost 45 minutes to purchase my car or get service. Now I am stuck with trying to find somewhere to get service on this issue before it becomes even more serious. FOX HYUNDAI you need to do better for your customers as I/we deserve better.
YJ
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Yeejin J.
Novi, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2023
10
Best Service I have ever received
During my time in Michigan, I always visited Fox (Ann Arbor) Service Center for my Hyundai car, despite the drive from Novi to Ann Arbor. Their service was beyond exceptional and I could really trust the job and the work they put towards my vehicle that the 40 minute drive did not matter. This review is all towards Mike and his team for always taking a great care of my vehicle, flexible communication among customers, and taking the customers concerns into his own problem. One of the things that I will miss the most about Michigan will be the best service team and Mike.
DD
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Denise D.
Battle Creek, MI
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
The service guy checking me in, sorry I don’t know his name, but he knew mine,
Service guy apparently knew knew who was due in and addressed me by name, took time to who was due in, I work retail and know the the importance of calling a person by name
AV
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Alice V.
Ann Arbor, MI
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Hundai service never disappoints
My service visit to Hundai was, as always, pleasant. The intake process was quick and a recall notice was completed at the same time. Eric is always friendly and upbeat, and makes the visit very personal.
Verified Customer
Ann Arbor, MI
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Wonderful Service
I can trust their service. They are honest and hard working people. They are also very friendly.
Verified Customer
Ann Arbor, MI
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Customer Service
Hyundai service manager Mike E is very customer oriented. He will offer you service options, communicate frequently and work with the repair techs till there is a resolution.
Keep it up!
Verified Customer
Ann Arbor, MI
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Scheduled maintenance
Great service provided by great staff.
Verified Customer
Ann Arbor, MI
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Fabulous Service
The team worked extremely hard to share a fast turnaround for my repairs!
EB
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Elizabeth B.
Ann Arbor, MI
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Replacing a headlight
My driver side headlight was out, and Eric was able to get me an appointment to replace it the same day I called, which was very much appreciated.
MICHAEL J E. from Fox Ann Arbor Hyundai responded on 03/02/2022 05:44 AM

Thank you for taking the time to fill out this 5 star survey. I'm happy we were able to provide exceptional service for you, and we look forward to seeing you for your next visit!

Mike Elsasser
Service Consultant
Fox Hyundai
734-786-9208

CR
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Catherine R.
Ann Arbor, MI
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Amazing
Great people, honest and fair
MICHAEL J E. from Fox Ann Arbor Hyundai responded on 03/02/2022 05:44 AM

Thank you for taking the time to fill out this 5 star survey. I'm happy we were able to provide exceptional service for you, and we look forward to seeing you for your next visit!

Mike Elsasser
Service Consultant
Fox Hyundai
734-786-9208

PH
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Peter H.
Dexter, MI
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional
This is the best service department we have ever dealt with. Matt and Eric are honest with you as the customer and will "go above abd beyond" to help.
MATTHEW S. from Fox Ann Arbor Hyundai responded on 02/25/2022 07:35 AM

Thank you so very much for taking the time to complete the survey and the wonderful 5 star review! I truly appreciate you, the kind words and your feedback. I look forward to many more years of service for both you and your Hyundai.

Thank you,

Matthew Starrett
Service Advisor
Fox Hyundai of Ann Arbor
(734) 786-9353

SR
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Suzann R.
Ann Arbor, MI
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
My 1 year Hyundai Kona
The year I’ve had my Kona, been more than happy. Everything is excellent with thsi car, even tho it took me about 3 months to get used to sitting up higher than in a lower car. A beautiful drive! The Next car really want a heated steering wheel. In the year driving this Kona, i have no complaints.. everything has been really good! AWD is super in the snow!
MATTHEW S. from Fox Ann Arbor Hyundai responded on 02/25/2022 07:08 AM

Thank you so very much for taking the time to complete the survey and the wonderful 5 star review! I truly appreciate you and your kind words. I am so happy that you love driving this brand as much as I love working for them! I look forward to many more years of service for you and your Hyundai!

Thank you,

Matthew Starrett
Service Advisor
Fox Hyundai of Ann Arbor
(734) 786-9353

DU
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Donald U.
Ypsilanti, MI
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent!
My car always appreciates the bath!
MATTHEW S. from Fox Ann Arbor Hyundai responded on 02/25/2022 07:07 AM

Thank you so very much for taking the time to complete the survey and the wonderful 5 star review. I truly appreciate you and your feedback. It is always a pleasure seeing you both at your appointments! I look forward to many more years of service for both you and your Hyundai!

Thank you,

Matthew Starrett
Service Advisor
Fox Hyundai of Ann Arbor
(734) 786-9353

SS
gravatar
Sara S.
Saline, MI
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great customer service
Fox is the best! They care about their customers. Very professional
Eric J R. from Fox Ann Arbor Hyundai responded on 02/25/2022 07:06 AM

Thank you very much wonderful comments and taking the time to fill out this 5 star survey! Your feedback and business are very important to us and we look forward to many more years of service!

Thank You,

Eric Rahrig
Service Manager
Fox Motors
734-786-9209

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