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Frank & Son Auto Body

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(14 Reviews)
100
Write a Review

Score Details

5 stars
95%
4 stars
2%
3 stars
2%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

Categories
Contact
(509) 547-5963
No Business Hours Provided

Business Hours

* No Time Zone Provided
1319 W Ainsworth St Pasco, WA 99301-5131
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Frank & Son Auto Body's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(14 Reviews)
Write a Review
Recent Reviews
CN
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Cliff N.
SUBA Outback Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
10
Efficient & professional
'Trunk' door [with accompanying electronics]; bumper; side panel were damaged in a rear end collision with a truck. Having the vehicle checked & scheduled for repairs was a smooth process. Staff communicated well, for the most part, and were helpful in dealing with insurance company & rental agency. The repairs & new paint have restored the car to its pre-accident state. Back hatch works properly. Just waiting for a new Subaru emblem to arrive. What a relief!
CG
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Cynthia & Thomas G.
SUBA Outback Premium
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2023
verified customerVerified Customer
10
Excellent job
They repaired the roof of our Subaru after we managed to ram the
antenna into a partially open garage-door (funny how that happens...)
Its so well done, we can't even tell it was ever damaged.
Fantastic job!
Thank you, Frank and Sons!
DE
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Dennis E.
SUBA Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2023
verified customerVerified Customer
10
Good work good personal contact.
Their work was good, even beautiful. It was done promptly in spite of the insurance delays. They kept up the line of communication on the progress of their work faithfully.
SL
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Shaun L.
SUBA Impreza Limited w/Continuously Variable Transmissi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2023
verified customerVerified Customer
10
Best Body Shop in Town
Frank and Sons scheduled our car repair and kept the date. At moment of drop-off they already had all parts and were ready to start repairs. They gave us an estimated time frame for repairs and they kept the date as close as possible, even when there was a long weekend holiday in between. When we went to pick up our car, it not only looked brand new as nothing ever happened to it but it was detailed clean inside and out, and the eyesight feature had been recalibrated as needed. They gave us a detailed summary of what they have done and even spare parts that were not used in the repair. Our experience with them is always the best, we recommend them to everybody we know.
LM
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Lester M.
SUBA Outback Limited w/Continuously Variable Transmissi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2023
verified customerVerified Customer
10
All good.
Very good service and repairs.
EB
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Eric B.
SUBA Crosstrek Premium w/Continuously Variable Transmis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2023
verified customerVerified Customer
10
Collision Repair
Did a great job and worked with alignment shop to get mechanical items fixed.
DH
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Dale H.
SUBA Forester w/Continuously Variable Transmission
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2022
verified customerVerified Customer
10
2017 Subaru Forester body repair
We are so amazed and happy about the outcome of body work done on my 2017 Subaru Foreseter.
It looks like a brand new car.
CH
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Cheri H.
SUBA Crosstrek Limited w/Continuously Variable Transmis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2022
verified customerVerified Customer
10
Repair bumper
I have had the pleasure of taking my car to Frank and Sons on two different occasions and both times were a great experience. They done FABULOUS work and the service is outstanding. 10 out of 10!
CK
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Carole K.
SUBA Crosstrek Limited w/Continuously Variable Transmis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2022
verified customerVerified Customer
10
Great customer service
Staff is Knowledgeable, friendly and professional. Frank and Sons provides a great service experience.
RK
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Russ K.
West Richland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2022
10
Excellent Quality and Service
Great communication, quality of work and on-time completion.
MS
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Margaret S.
SUBA Crosstrek Premium w/Continuously Variable Transmis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2022
verified customerVerified Customer
10
Great
Friendly and made a frustrating experience easy
AI
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Aromatics I.
SUBA Crosstrek Limited w/Continuously Variable Transmis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
verified customerVerified Customer
10
Excellent Attention To Detail!
We had a great experience with Frank and Sons....great communication and beautiful end result. Would highly recommend Frank & Sons to everyone!
PS
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Pam S.
SUBA Forester Limited w/Continuously Variable Transmiss
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
verified customerVerified Customer
10
Car repair like I have never seen
No worries with Frank and Sons
DS
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David S.
SUBA Outback R Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
verified customerVerified Customer
10
Great service.
The service was excellent, the personnel were friendly and knowledgeable.
Displaying all 14 Review
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