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Franklin Auto Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(414 Reviews)
84
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
2
Total ReScores
5.0
ReScore Average
84
Net Promoter Score ®

Business Details

About

We are a family owned and operated repair shop.We are your cars best friend.We do all makes and models of vehicles.We repair anything from your brakes ,steering ,shocks and struts,check engine lights,tires,alignments,and much more. We are a family owned and operated repair shop.We are your cars best friend.We do all makes and models of vehicles.We repair anything from your brakes ,steering ,shocks and struts,check engine lights,tires,alignments,and much more.

Categories
Auto Repair, Firestone Repair Shop, Towing Service
Contact
(248) 626-2080

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
32725 Franklin Road Franklin, MI 48025-1134
Franklin Auto Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(414 Reviews)

JP
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John P.
Bloomfield Hills, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
always done the same day when I bring in for check up, oil change
in at 11:00AM out bby 5:00PM. quicker than the dry cleaners!!

RH
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RICHARD H.
West Bloomfield, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2025
verified customerVerified Customer
10
Very professional and explains everything
Kurt was very professional and friendly a great place

SS
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SUE S.
Bloomfield Hills, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
Excellent service, responsive, professional staff
I needed brake work on my Audi and the dealship told me it would be a month before they could provide service. I called Curt at Franklin Auto and he got me in within a day, diagnosed the problem and fixed everything all within two days. Service was excellent and price very reasonable. A positive experience all the way around.
Darrell a., Owner from Franklin Auto Service responded on 01/29/2025 07:52 AM

Thank you so much we appreciate you choosing us to maintain your vehicles. Take care.


JW
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JULIE W.
Bloomfield Township, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2024
verified customerVerified Customer
10
Service vist
Thanks again for a good service visit. You solved my check engine light problem.
Darrell a., Owner from Franklin Auto Service responded on 01/29/2025 07:52 AM

Thank you so much we appreciate you choosing us to maintain your vehicles. Take care.


JP
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John P.
Bloomfield Hills, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2024
verified customerVerified Customer
10
very good
quite the brake job. Curt was very knowledgeable
Darrell a., Owner from Franklin Auto Service responded on 12/04/2024 08:36 AM

Thank you so much we appreciate you choosing us to maintain your vehicles. Take care.


Verified Customer
Bloomfield Township, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2024
verified customerVerified Customer
10
New tired
Thanks for keeping my car reliable!
Darrell a., Owner from Franklin Auto Service responded on 12/04/2024 08:36 AM

Thank you so much we appreciate you choosing us to maintain your vehicles. Take care.


LS
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LOUISE S.
Bloomfield Hills, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2024
verified customerVerified Customer
9
Continually Solid Service
Franklin Auto has been our go to for years. They keep me informed and work around my busy schedule.

Verified Customer
Franklin, MI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/30/2024
verified customerVerified Customer
8
Replace Tcm
One issue was corrected and another was created
Darrell a., Owner from Franklin Auto Service responded on 09/30/2024 07:14 AM

hi Les, I am sorry your 1996 Chrysler didn't work out perfect for you. We did exactly what you asked us to do. I'm sorry that you are having an issue.


TV
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Tom V.
West Bloomfield, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2024
verified customerVerified Customer
10
2018 Encore Repair
I took my daughter’s Buick Encore to Franklin Auto due to the check engine light being on and was running rough. They already had cars booked on a Monday. They took it in and called me within 2 hours. I approved the cost and they had it ready in two more hours. This is not my first time here. They have always been fair and honest with me. I recommend Franklin Auto to everyone I know. Great company.
Darrell a., Owner from Franklin Auto Service responded on 09/24/2024 11:17 AM

thank you very much for the kind words. We appreciate you choosing us. Thank you very much.


DS
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Dale S.
Bloomfield Hills, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2024
verified customerVerified Customer
9
Excellent but expensive
Came in for an uncheduled oil but much needed oil change. My needs were met by an accomodating rep. I felt the price ($100) was high but the response was outstanding.
Darrell a., Owner from Franklin Auto Service responded on 09/24/2024 11:18 AM

thank you for the excellent review. We do our best to be as competitive as possible. Thanks again.


Verified Customer
Farmington, MI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/28/2024
verified customerVerified Customer
10
Excellent work! Great service!
Had my car towed to service center. Quickly diagnosed the issue. Repaired the same day!
Darrell a., Owner from Franklin Auto Service responded on 08/28/2024 08:49 AM

thank you for the wonderful review. We appreciate it.

Darrell a., Owner from Franklin Auto Service responded on 08/28/2024 08:50 AM

I meant to Add an ask you if you meant to give us five stars for that good review thanks again


DF
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DAVID F.
Bloomfield Township, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/28/2024
verified customerVerified Customer
0
Problem not solved, just a lot of guessing.
Pam, Darrell, & John: Something has changed. Your new management? I have been an infrequent customer for 20+ years. Requested dx on power seat losing forward/back function. I felt it was the switch. Upon pick up I was charged $155 & told switch was bad, and maybe the seat motor; they couldn't tell without removing the seat. Priced the motor at $192.72, entire seat rack at $1,260.31. Asked them to jump the motor to move the seat back so I could drive it. Declined, with vague references to liability & technical difficulty. Took to another mechanic, who activated the up/back motor, retracted seat so I could drive it, verified electric motors were fine, and ordered switch. All in about 15 minutes, without removing the seat. Analysis paralysis. Simple becomes complicated. Got very little for what I paid.
Darrell a., Owner from Franklin Auto Service responded on 07/29/2024 06:17 AM

I'm very sorry for any issue you had with our service. We are here to always do our best.I will give you a call to talk about the situation. Thanks


Verified Customer
Bloomfield Township, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2024
verified customerVerified Customer
10
Jeep service
Thanks, quick and thorough as usual!
Darrell a., Owner from Franklin Auto Service responded on 07/29/2024 02:12 PM

Thank you for the Great review 


SB
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SCOTT B.
Franklin, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2024
verified customerVerified Customer
10
Timely alignment and great feedback on other areas of concern
Alignment went great and they gave me good feedback on other areas to look out for on my vehicle
Darrell a., Owner from Franklin Auto Service responded on 07/29/2024 02:13 PM

Excellent Thank you


JP
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John P.
Bloomfield Hills, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2024
verified customerVerified Customer
10
awesome
when I bring car in for oil change, lookover , always done in the same day
Darrell a., Owner from Franklin Auto Service responded on 07/29/2024 02:13 PM

Excellent Thank you

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